Experience

ARC Document Solutions India Private Limited

• India
• Printing Services
• 1 - 100 Employee

• Team Lead - Document Control

  • Jan 2015 - Present

  • Handling end user documentation (including user guides, Online help, technical/software architecture guides & design documents, installation guides) for 4 enterprise level software related to archival & documentation management, printing solutions, facilities management & retail industry • Gathering requirement from business analysts located in US and from UI/UX designers to create business requirement documents (BRDs), business proposals, workflow documents • Creating API documents and other technical guides for developers • Creating web content, blogs, presentations to be shown to top management etc. • Using advanced excel to create, maintain and extract info from various sheets related to company and customer data • Creation of architectural and various other types of diagrams using MS Visio, open source tools (3D) and Snag-it • Attending requirement meeting, technical meetings, conducting review meetings to gather, review, compile and document information & also involved in providing feedback to improve product. • Also involved in documentation creation and information gathering for standards related to ISO, HIPPA, SOC2 certifications.



Connectiva Analytics and Insights Limited (iConnectiva)

• India
• Telecommunications
• 1 - 100 Employee

• Senior Technical Writer

  • Aug 2014 - Dec 2014

  Worked as senior technical writer Worked as senior technical writer



Broadridge

• United States
• Financial Services
• 700 & Above Employee

• Technical Writer/Analyst

  • Sep 2011 - Aug 2014

  Handling various types of Technical Documentation for International Clients(like Bank of America, JP Morgan Chase etc.), SharePoint Designing, Application Planning, Interface Maintenance etc. Handling various types of Technical Documentation for International Clients(like Bank of America, JP Morgan Chase etc.), SharePoint Designing, Application Planning, Interface Maintenance etc.



Accusol Technologies Pvt. Ltd.

• Techno-Functional Consultant

  • May 2010 - Aug 2011

  Strategic Consulting & Functional consulting on ERP Solutions, Database Administration, Technical documentation management, software life cycle maintenance Strategic Consulting & Functional consulting on ERP Solutions, Database Administration, Technical documentation management, software life cycle maintenance



Globsyn Infotech

• India
• Computer Software
• 1 - 100 Employee

• Research Associate

  • May 2009 - May 2010

  Data analysis using SPSS, TORA, Advanced Excel features, Workflow & Processflow creation using SmartGraph, Microsoft Visio, Content development on Information Systems, Administrative Work, Technical writing using Framemaker(knowledge of robohelp) Data analysis using SPSS, TORA, Advanced Excel features, Workflow & Processflow creation using SmartGraph, Microsoft Visio, Content development on Information Systems, Administrative Work, Technical writing using Framemaker(knowledge of robohelp)



E Biz Technologies Pvt. Ltd.

• Kolkata Area, India

• Sales Lead

  • 2006 - 2007

  Software (Bulk SMS Software) Direct & Corporate Sales. Software (Bulk SMS Software) Direct & Corporate Sales.



INDIAN OVERSEAS BANK

• India
• Banking
• 700 & Above Employee

• LD Clerk

  • 2002 - 2003