Experience

City Centre Rotana Doha

• Qatar
• Hospitality
• 100 - 200 Employee

• Human Resources Officer

  • Oct 2021 - Present

• Human Resources Coordinator

  • Dec 2020 - Oct 2021

• Human Resources Secretary

  • Dec 2017 - Dec 2020

• Administrative Assistant

  • Jun 2015 - Dec 2017

  • Organizing and maintaining all incoming and outgoing correspondences.• Preparing, assembling and distributing various reports and documents.• Handling all incoming calls.• Monitoring the calendar, facilitating appointments and meeting schedules.• Establishing and maintaining various filing. • Keeping a strong follow up.• Arranging for various meetings and taking minutes. • Functioning as an administrative link to ensure that all parties receive the relevant information respectively.• Organizing business travel arrangements.• Ensuring a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. • Handling and assisting the storekeeper on raising all Engineering items via FBM system.• Assisting the Duty Engineer in monitoring all engineering work orders via QMS system.• Handling the preventive maintenance contracts with the Third Party companies. • Preparing engineering colleague duty roaster. • Preparing month end utility reports and technical reports. • Assisting the Director on yearly Budgets. • Monitoring log in and log out of all engineering colleagues. • Handling the monthly attendance and payroll for all the engineering colleagues. • Assisting the Director of Engineering and Assistant Director of Engineering with daily tasks. • Preparing email drafts, letters and assisting the Director of Engineering with all administrative work. Show less

• Learning and Development Coordinator - Trainee

  • Jun 2016 - Sep 2016

  I have done cross training in Learning and Development department as L&D Coordinator / Officer for the period of 4 months from June to Sept 2016 and I have been certified for the same. Below are the basic tasks I have learnt and assisted the L& D director with:> Certified OJT, MLD and GTT programmes. > Organising and maintaining all the admin records. > Assisting the L&D director in preparing the monthly calendars. > Conducted group trainings, i.e MYC, I’M Rotana, Connecting You, L&D sections in HOTEL LIFE.> Conducted individual trainings> Coordinating monthly training schedules with all the departments. > Updating the training nomination list. > Timely updating colleague database. > Preparing training certificates and LIFE cards.> Assisting and guiding colleagues on their cross training plans and requests. > Arranging meeting rooms as per the training schedules. > Preparing minutes for monthly departmental training coordinator meetings. > Updating and preparing the required training material for each respective training.> Over looking all the other requirements of stationary, requisitions, etc. Show less



Rotana Hotel Management Corporation PJSC

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Groups Coordinator

  • Jun 2012 - Oct 2014

  Ø Handling Groups from 10 rooms to 200 rooms.Ø Preparing blocks in the system, following up on them.Ø Preparing Group contracts.Ø Preparing the Rooming list in opera once the Group is confirmed.Ø Coordinating with the bookers for all the arrangements for the Group.Ø Handling Group billing and payments.Ø Coordinating with all the departments about the groups prior to arrival by sending out Group Information sheet.Ø Preparing rate codes for all the Groups.Ø Quotation of Room Rates for Group enquiries.Ø Maintaining Group File.Ø Preparing the Group Sheet.Ø Coordinating with Sales and M.I.C.E and Banquet team on all enquiry blocks.Ø Handling Marhaba Service request and Visa requests for the Groups.Ø Handled Big Groups like,ü World Diabetic Congress Solution Group Event in Dec 2011.ü Dubai Film Festival Group Event in Dec 2011/ 2012 / 2013.ü Chinese New Year Group Event in Feb 2012.ü Art Dubai Group Event in Mar 2012/2013.Ø Preparing Revenue Reports and Revenue Minutes for the Revenue meetings.Ø Monitoring the inventory on the Extranets, i.e. opening and closing of rooms on extranets (Booking.com, Trust voyager, Asia Rooms, Expedia, etc.).Ø Creating rate codes and managing inventory on Trust.Ø Doing competition check on daily basis.Ø Doing daily reservation audits via arrival checks and reservations entered on and by.Ø Monitoring early departure, no-show and cancellations and raising the charges accordingly.Ø Updating the allocations and promotional rates offered to Travel agents in Opera.Ø Supervising and managing the Reservation team in the absence of the Reservations Manager.Ø Currently learning how to work on H2C management and Vspace Media Manager.Ø Training and developing new colleagues.Ø Assisting Director of Revenue. Show less

• Human Resources Coordinator (trainee)

  • Jun 2014 - Aug 2014

  I have done my training as Human Resources Coordinator in Media Rotana from June 09th to August 31, 2014. Below are the tasks which I have been trained: ➢ Screen calls in order to interview candidates.➢ Maintaining colleague files.➢ Creating colleague id in oasys.➢ Updating required colleague information in oasys.➢ Preparing name badges➢ Preparing Rotana Id cards for new joiners.➢ Preparing offer letters grade wise.➢ Sending offer letters.➢ Sending regret letters.➢ Applying for visa renewal.➢ Preparing HRA forms.➢ Inspecting colleague accommodation on monthly basis.➢ Handing staff committee meeting and preparing the minutes for the same.➢ I also have brief knowledge on the staff insurance and facilities grade wise.➢ Requesting quotation for colleague’s airline tickets.➢ Preparing the H.R related expense report.➢ Updating colleague outing information and photos on Insite Rotana.➢ Brief knowledge of Human resources website and posting job on the website.➢ Updating the staff manning report on monthly basis.➢ Strong administrative skills, efficient typing speed.➢ Good knowledge of Microsoft word, excel and power point.➢ Good command on English, both oral and writing.➢ Can work under pressure, meet deadlines.➢ Multitasking, can handle phone and emails together. Show less

• Reservations Supervisor

  • Feb 2011 - Jun 2012

  Ø Started as Reservations Supervisor from February 2011 till May 2012.Ø Working on Opera version 5.Ø Responsible for Supervising the team on daily basis on the bookings made via phone, email, faxes.Ø Preparing morning reports.Ø Following up on No shows and early departures.Ø Always monitor the hotel inventory and block rooms for the peak period.Ø Answering calls as per IFH standards.Ø Coordinating with accounts to close all the PMs.Ø Checking the daily arrivals in absences of Reservations Manager.Ø Assisting Reservations Manager.Ø Assisting Director of Revenue in absence of Reservations Manager.Ø Monitoring the inventory on the Extranets, i.e. opening and closing of rooms on extranets (Booking.com, Trust voyager, Asia Rooms, Expedia, etc.)Ø Handling Group bookings and all related tasks with the Groups. Show less



Anantara Hotels, Resorts and Spas

• Thailand
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Aug 2008 - Dec 2010

  Ø Started as a pre-opening staff with Desert Islands. Ø Worked as a Reservation Agent. Ø Responsible for processing room reservation by fax, phone, email and mail. Ø Accepting and keeping records of advanced deposits on reservations. Ø Checking for the guarantees of credit cards and cheques of reservations. Ø Use proper procedures to change or cancel reservations. Ø Coordinating the convention and conference groups in block reservations. Ø Processing and filling paperwork correctly. Ø Handling customer concern properly. Ø Executing strong customer service abilities. Ø Responsible for all other duties assigned. Ø Worked on Opera Version 5. Show less



Central Park

• Pune Area, India

• Front Desk Agent

  • Jun 2006 - Mar 2008

  Ø Can handle check-in and check-out efficiently Ø Can handle reservations. Ø Efficient to look after guest requests and complaints Ø Handle cash efficiently. Ø Take reservations through mails, fax, etc. Ø Have good knowledge of computers. Ø Can assist guest for sightseeing. Ø Good communication skills. Ø Worked on IDS software, Fortune Express V3.3 Ø Can handle check-in and check-out efficiently Ø Can handle reservations. Ø Efficient to look after guest requests and complaints Ø Handle cash efficiently. Ø Take reservations through mails, fax, etc. Ø Have good knowledge of computers. Ø Can assist guest for sightseeing. Ø Good communication skills. Ø Worked on IDS software, Fortune Express V3.3