Senior Business Analyst

• Nov 2022 - Present

Business Analyst

• Mar 2021 - Oct 2022

Business Analyst

• Sep 2020 - Mar 2021

Global Transaction Banking - Channels Digital Onboarding and eSignature Vostro to vostro payments - FI clearing Escrow Global Transaction Banking - Channels Digital Onboarding and eSignature Vostro to vostro payments - FI clearing Escrow

Lead Business Analyst

• Jul 2019 - Sep 2020

RAK Bank (Dubai) Lead Business Analyst Feb 2020 - Present Skiply Mobile payment app to service parents to make secured payments to schools in UAE with any Bank Card without the hassle of long queues. • Drive requirement workshops with Product owner, tech lead, marketing, UX and other key stakeholders • Implement agile process of delivery in the team, conduct Backlog refinement, planning and other scrum ceremonies • Manage backlog with PO and define clear stories in JIRA for better planning of sprints • Define detailed solution design by facilitating discussions with solution architect , Design and API teams Digital 2.0 To re-engineer technology behind digital channels for Retail and corporate clients of RAKBank, this program will transform Mobile and Internet banking customer experience and help reduce IT maintenance costs for Business.  Engaged with difficult stakeholders, commanded their attention and encouraged them to make decisions.  Led massive team (60) of dev/QA/automation to deliver ‘Mobile first’ vision for the bank  Facilitated workshops between Product team, SMEs, UX and design experts and solution architect to agree on product design  Achieved buy-in from different functions of the bank to sign-off designs  Streamlined process for change management, feedback and defect management during System/User acceptance testing Show less

Lead Business Analyst

• Nov 2017 - Jun 2019

Digital Private Banking for IWM Through Digital Private Banking (DPB) program, delivered digital capabilities for clients, intermediaries, relationship managers and experts of Credit Suisse. Combining high-quality digital capabilities and also face-to-face personal services, implemented the Omni-channel experience that clients expect in the digital age.  Achieved almost 75 % increase in Digital Banking customers for Credit Suisse (Wealth Management)  Led Requirements gathering workshops and produced user journeys and stories deliverables  Conducted secondary research/analysis to assist Senior decision makers on selecting Minimum Viable Product features  Demoed working software and presented features of the new app to users, stakeholders and senior management in different forums Achievements  Instrumental in implementation of Agile Scrum Methodology in the project for requirements/testing/defect management  Delivered complex features like Soft token, Biometric Login, Secure Document Exchange, E-Signature, Dynamic Data Content, App rollout to locations like Spain, Guernsey, Italy and received best performing team of the year award for the efforts  Actively scoped opportunities to increase Revenue for Wipro in Credit Suisse Account, with regular updates to Wipro leadership and successfully offered ‘Top coder’ initiative as a solution to the client for Dynamic Data content project.  Raised funds for charity running in London Vitality 10k run (2018), and leading a team for ‘Walk your way- Step challenge’ MIFID II-Statement on Suitability (IWM)(Agile)  Wrote user stories and assisted Product Owners in backlog prioritization  Performed System testing and supported business users for User Acceptance Testing  Received appreciation on meeting tight deadlines to be MIFID compliant Show less

Business Analyst

• Oct 2016 - Sep 2017

MIFID II implementation for Stockbroking Regulatory project to make stockbroking platform compliant to MIFID II, focusing on Transaction Reporting, Best Execution, order record keeping and clock synchronization requirements.  Defined Use cases in workshops with Expert consultant for MIFID II regulations  Translated these use cases to quality requirements using tools like user stories, data dictionary, research findings etc.  Supported Product Owner with planning Roadmap and Backlog Management, conducting User Acceptance Testing  Provided direction to dev team for critical Data Migration through brainstorming, data analysis and data modelling Achievements  Led extensive discussions with business and IT stakeholders to document requirements for a strategic mini project to revamp call center trading application in the program and received appreciation.  Raised funds for charity through participation in events like Leeds Half Marathon (2017), walking 26 miles for ‘Lean on me’ with teammates Show less

Business Analyst/Project Manager

• Feb 2016 - Sep 2016

Global Rollout transformation project A Digital Marketing rebranding project to rollout new websites across EMEA region for Master Card.  Achieved rebranding objective for Mastercard by rolling out 6 new quality corporate sites across Europe/APAC  Managed project implementation by driving calls with senior MC Marketing Leads and tech teams for each region.  Led Tech consulting on AEM (Adobe Experience Manager) tool with an inhouse team Global Rollout transformation project A Digital Marketing rebranding project to rollout new websites across EMEA region for Master Card.  Achieved rebranding objective for Mastercard by rolling out 6 new quality corporate sites across Europe/APAC  Managed project implementation by driving calls with senior MC Marketing Leads and tech teams for each region.  Led Tech consulting on AEM (Adobe Experience Manager) tool with an inhouse team

Product Business Analyst

• Nov 2014 - Feb 2016

Customer Management Solutions (Agile) A Program to bring EMEA business on to the Global platform, aligning with North America  Gathered and Managed requirements as SME for CRM application  Led user story grooming, FS elaboration and prototype walkthrough sessions  Conducted product demo to business users in various regions Achievements  Received Dream Team Award and exceptional performance appreciation from client for multiple implementations  Conducted cross- domain collaboration, research to identify analytics solution for Citibank Show less

Business Analyst

• Oct 2012 - Nov 2014

 SME for Loan servicing application in Auto Finance and responsible for Requirements Analysis.  Managed domain knowledge repository for team.  Built customer confidence and ensured Integrated Voice Response systems for COAF continued to be maintained by Wipro  SME for Loan servicing application in Auto Finance and responsible for Requirements Analysis.  Managed domain knowledge repository for team.  Built customer confidence and ensured Integrated Voice Response systems for COAF continued to be maintained by Wipro

Business Analyst

• Jun 2012 - Oct 2012

As part of Process Transformation team in Domain team for Wipro created process models for retail lending, Cards and Payments using MS Visio. Involved in market research and conducted Interviews with SME's across Lending, Payments and Cards domains to create Process artifacts to be used in proposing solutions to possible clients. As part of Process Transformation team in Domain team for Wipro created process models for retail lending, Cards and Payments using MS Visio. Involved in market research and conducted Interviews with SME's across Lending, Payments and Cards domains to create Process artifacts to be used in proposing solutions to possible clients.

Summer Intern

• May 2011 - Jul 2011

Assistant Systems Engineer

• Oct 2008 - May 2010

Software Tester Software Tester