Experience

Agency for Health Care Administration

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Business Process Consultant

  • Oct 2023 - Present

  Tallahassee, Florida, United States



Wisconsin Department of Financial Institutions

• United States
• Government Administration
• 1 - 100 Employee

• Business Analyst

  • Jun 2022 - Jun 2023

  United States • Working on Agile Scrum methodology to complete sprints and working on tasks including Daily standup and reporting. • Performing and facilitating various Agile Scrum ceremonies such as Sprint Planning meeting, Daily scrum meeting and Sprint review meeting. • Conducted requirement gathering session with Stakeholders, Product Owner and SME’s. • Creating User stories, Product backlogs, and prioritizing them alongside of the Product Owner and Scrum team through JIRA. • Designed Use… Show more • Working on Agile Scrum methodology to complete sprints and working on tasks including Daily standup and reporting. • Performing and facilitating various Agile Scrum ceremonies such as Sprint Planning meeting, Daily scrum meeting and Sprint review meeting. • Conducted requirement gathering session with Stakeholders, Product Owner and SME’s. • Creating User stories, Product backlogs, and prioritizing them alongside of the Product Owner and Scrum team through JIRA. • Designed Use Case Diagrams, Activity Diagrams, Mockups using MS Visio to explain the process workflow. • Working closely with Project Manager to develop and manage Product backlog, User stories, Sprint Plan, Iteration plan and Sprint Backlog. • Performed GAP Analysis based on high level business requirements. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Business Analyst/Project manager

  • Jan 2019 - May 2022

  United States • Involved in all the phases of this project – starting from effort estimation, proposal submission, preparing statement of work, requirement gathering, analysis, design & development, testing and deployment of this application. • Managed a team of 10 members both onsite and offshore in the end-to-end delivery of this application. • Conducted requirement workshops and participated in business requirement and functional requirement gathering and translated all the business requirements… Show more • Involved in all the phases of this project – starting from effort estimation, proposal submission, preparing statement of work, requirement gathering, analysis, design & development, testing and deployment of this application. • Managed a team of 10 members both onsite and offshore in the end-to-end delivery of this application. • Conducted requirement workshops and participated in business requirement and functional requirement gathering and translated all the business requirements into detailed architecture and design. • Created detailed functional requirements and mockups for application enhancements / fixes submitted by business owners. • Played a vital role in design and development of GRASP application, created detailed design document. • Created and updated project lifecycle documents such as design, unit test scripts, and traceability matrix and review deliverables from offshore project team • Take lead Product Owner Role in dealing with clients, project managers and IT team within customer organization. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst/Project manager

  • Sep 2018 - Jan 2019

  United States • Created Business Requirements Document and System Requirements Specification Document. • Coordinated and conducted elicitation techniques like JAD Sessions, Interviews and Walkthrough Sessions involving Stakeholders, Product Owners and Technical Team. • Performed GAP Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. • Liaised with all Stakeholders at all levels and worked closely with teams of Developers, Testers and… Show more • Created Business Requirements Document and System Requirements Specification Document. • Coordinated and conducted elicitation techniques like JAD Sessions, Interviews and Walkthrough Sessions involving Stakeholders, Product Owners and Technical Team. • Performed GAP Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. • Liaised with all Stakeholders at all levels and worked closely with teams of Developers, Testers and Product Control throughout the development life cycle. • Developed User Stories, Use Cases, Functional & Non-Functional Documents. • Represented the Business Requirements through User Stories, Use Cases, Entity Relationship Diagrams and Process Flow Diagrams. • Authorized Data Flow Diagrams, Activity Diagrams, Sequence Diagrams, Use Case Diagrams, ER Models and Business Process Models. • Perform system testing, and assist risk managers with user acceptance testing • Responsible for working with project managers, both locally and in other regions, on specified tasks. • Created Requirement Traceability Matrix post testing to assure compliance with goals. Utilized ETL for Extraction, Transformation and Loading. Show less



AmeriHealth

• United States
• Insurance
• 1 - 100 Employee

• Business Analyst/Project manager

  • Aug 2016 - Aug 2017

  United States • Participated in all Agile Scrum Ceremonies such as Sprint Planning Meetings, Sprint Estimation Meetings, Daily Scrum Meetings, Sprint Demos and Retrospective Meetings. • Used Business Process Modeling to streamline the existing channels through which customers contact AmeriHealth, Phone, Web, Email, Through Doctors, Pharmacies, etc. • Participated in System Requirements Walkthrough Sessions with Business Owners, Stakeholders, Subject Matter Experts as well as design/development… Show more • Participated in all Agile Scrum Ceremonies such as Sprint Planning Meetings, Sprint Estimation Meetings, Daily Scrum Meetings, Sprint Demos and Retrospective Meetings. • Used Business Process Modeling to streamline the existing channels through which customers contact AmeriHealth, Phone, Web, Email, Through Doctors, Pharmacies, etc. • Participated in System Requirements Walkthrough Sessions with Business Owners, Stakeholders, Subject Matter Experts as well as design/development teams. • Interacted with End Users and Subject Matter Experts from Underwriting & Claims Teams to understand and gather the business needs and requirements. • Conducted User Acceptance Testing to ensure system designed for checking member eligibility, provider enrollment, member enrollment for Medicaid and Medicare claims. • Worked closely with User Experience Team for creation of wireframes and prototyping for web portal. • Involved in Business Requirement Gathering, Analysis and creating Functional Specifications for the portal enhancements. Show less



KeyBank

• United States
• Banking
• 700 & Above Employee

• Business Analyst/Project manager

  • Oct 2013 - Aug 2015

  United States • Interviewed Subject Matter Experts and carefully recorded the requirements and documented all the requirements for Business Teams and Technical Teams. • Captured Business Requirements, documented, maintained, and met throughout the project life cycle. • Worked with Product Management Team to ensure effective scope management and resource planning. • Held walkthroughs with Developers and QA Teams to create a better understanding of the system requirements. • Acted as a liaison… Show more • Interviewed Subject Matter Experts and carefully recorded the requirements and documented all the requirements for Business Teams and Technical Teams. • Captured Business Requirements, documented, maintained, and met throughout the project life cycle. • Worked with Product Management Team to ensure effective scope management and resource planning. • Held walkthroughs with Developers and QA Teams to create a better understanding of the system requirements. • Acted as a liaison between Project Manager, Customer and Management Teams. • Worked on User Training Manuals and Reference Materials at the end of the project. • Conducted training workshops and acted as first point of contact for support. • Created Business Cases for enhancement requirements. • Managed entire project life cycle and performed GAP Analysis to differentiate between the “AS-IS” and “TO-BE” Systems. Show less



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Business Analyst

  • Apr 2012 - Sep 2013

  India • Conducted Joint Application Development Sessions and gathered Software Requirements. • Developed Data Flow, Workflow, Process Flow and Entity Relationship Diagrams in MS Visio, and analyzed them. • Documented System Specifications Document and helped in Integration and Regression Testing along with testers. • Identified and involved all key Stakeholders, Contributors, Business, Operations and Technical Resources. • Prepared interview questionnaires for the clients to gather… Show more • Conducted Joint Application Development Sessions and gathered Software Requirements. • Developed Data Flow, Workflow, Process Flow and Entity Relationship Diagrams in MS Visio, and analyzed them. • Documented System Specifications Document and helped in Integration and Regression Testing along with testers. • Identified and involved all key Stakeholders, Contributors, Business, Operations and Technical Resources. • Prepared interview questionnaires for the clients to gather requirements. • Documented Business Processes as well as Business Rules. • Provided key input in working with Users in defining project and system requirements. • Wrote Integration Requirements Document for common processes, functionality, and business rules between multiple applications. • Analyzing User and Functional Requirements to point out gaps between used SQL Queries to extract the data from the database. Show less