Experience

COGNITIVEMOBILE TECHNOLOGY PRIVATE LIMITED

• India
• 1 - 100 Employee

• Project Manager

  • Jul 2016 - Present

  HIGH MESSAGING for corporate/ Industry/ institutional messaging and communication platform integrated with workflow and management applications. High Messaging is designed for highly effective, real-time, secure, fast, hyper-local, structured communication, which saves time, cost, creates and tracks accountability, manages time and resources most optimally and can be automated. High Messaging can be configured for industries such as customer care, Manufacturing, logistics, healthcare, services, infrastructure etc. Messaging based task and time management, SLA, acquisition, accountability, Cost control and optimization, resource control, productivity, effort forecasting, appraisal, fleet tracking, vendor follow ups, customer care, business continuity, emergency, employee bill board, book keeping, compensation control, based on agile, mathematical / Operational research models for optimization. This product was made based on requirement of our client in both iOS and android. The product features help with the management of the tasks of field officers on work. The product features includes job cards being assigned to the Field officers, which will be taken by the officers. They have to accept their task and mark it with a review status, travel status and the confirmation from the customer on the completion of the task. The interface is also designed based on the same requirement. This also consists of FSR (Field service report) and TNA (Time and Attendance report ) which will carry the detailed description of the Job assigned . Show less



Scope International(Standard Chartered IT division)

• Senior Analyst,PMC

  • Jan 2013 - Mar 2015

  Monitor events to detect anomaly like threshold breaches, component failures, service down.etc. Interpret, categorize and assess the event impact based on prescribed KPI’s where manual intervention is needed. Perform diagnosis on the first level event resolutions based on work instructions guide. Intimate and involve the support groups within OLS or agreed timelines and track responses. Communicate with other units like service desk, incident management, using established channels on key and critical events. Escalate priority issues for traction to the shift in- charge internally in prescribed time frame. Provide inputs on operational challenges and assist in service improvements. Adhere to quality /risk metrics and consistently deliver above the agreed level. Document latest procedures and support the knowledge base creation. Upholding the values of the group and company at all times and compliance with all applicable rules / regulations and company group and policies. Responsible for Event Analysis, Trend Analysis based on alert pattern, lead for the service reviews too. Played vital role in shifting applications from manual monitoring to automation monitoring. Also helped the team evacuate a large set of decommissioned applications that were showing up false alerts. Show less



Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• Technical Analyst, Staples Inc.

  • Nov 2011 - Jan 2013

  Responsibilities include administration of tickets database and applications, providing technical support for users, troubleshooting the system. Completed mandatory network related courses at Cognizant. Included solving the network issues at various Staples related stores across the globe. Role included the resolving of switches and router issues across all stores. Actively participated in resolving the connectivity issues during the Sandy Hurricane and got various appreciations from the onsite team regarding the same. Have in-depth knowledge about the Routers, Switches and their connectivity. Trouble shooting switches and routers along with the troubleshooting of hard drivers for Staples networking team. Show less