Senior Manager

• Aug 2022 - Present

DGM at Reliance Jio Platforms

• Jun 2020 - Nov 2022

• Design and Development for business automation processes using modern industry tools like Cloud/DevOps/Hadoop/Kafka/Spark/Redis. • Product development and software development using SDLC. • Responsible for new feature addition/enhancements and last mile service delivery. • Steered pilot POCs for new solution development for distributed applications. • Architecting DevOps Solutions and Cloud Migrations for JCP Project. • Deployment Automation using CI/CD pipelines. • Creating microservices based infrastructure solution using docker and Kubernetes. • Installing, configuring and maintaining Hadoop clusters. • Manage large scale Hadoop environments, capacity planning, cluster setup, performance tuning and ongoing monitoring. • Administrating Cluster Capacity by Adding and removing nodes as required. • Implementing authentication and authorization mechanisms in Hadoop cluster using Kerberos and ranger. • Process Innovation in software delivery to improve time to market and flawless delivery. • Employed best practices and management controls to provide superior service to internal and external customers. • Enacted contingency plans, escalated and directed system problems and issues, and participated in post-mortem analysis to provide input for process improvements. • Maximized efficiency by coaching and mentoring personnel on Software Development/Automation and automated delivery principles, industry practices, company procedures for JCP project. • Identifying customer needs and overseeing service delivery within the business context. • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. • Determining ways to reduce costs without sacrificing customer satisfaction. • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Senior Manager

• May 2015 - Jun 2020

Working in Cloud/Devops Domain Build Automation Deployment Automation Implementation of DevOps tool chain Static Code Analysis Containerization Container Orchestration Binary Repository manager-Artifactory Design/Architecture/Deployment AWS SDN/NFV Working in Cloud/Devops Domain Build Automation Deployment Automation Implementation of DevOps tool chain Static Code Analysis Containerization Container Orchestration Binary Repository manager-Artifactory Design/Architecture/Deployment AWS SDN/NFV

Senior Solution Integrator

• Jan 2012 - May 2015

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution. • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Installed, modified and repaired software and hardware to resolve technical issues. • Built and provided basic end-user troubleshooting for OSS systems. • Devised solutions to operations issues related to OSS navigator of FM,PM,CM modules, working closely via phone, email, live chat and web teleconference. • Managed customers' expectations of support and technology functionality in order to provide positive user experience. • Completed solution design for OSS systems and ensured timely delivery/Implementation of deployments • Conducted Pre-sales studies for new cross region projects,prepared RFP Responses. • Design and Development of Performance monitoring dashboard for 4G KPIs for MBNL UK. Pre-Sales Studies , RFI/RFP/RFx, Proposal writing Solution Analysis/Design,Requirement Gathering SOC/SOW/Cost and Effort Estimation Project Planning and Execution System Integration/Deployment and Consulting MOP/Test Case Writing/Handover to Operations Customer Management Knowledge management ,Project Closure Risk Analysis and Mitigation Identifying and creating milestones and tracking them till successful closure Service delivery and Service assurance for OSS/BSS Domain management tools

Senior Engineer

• Nov 2010 - Jan 2012

• Assessed scope and requirements to make accurate project design determinations for business transition project from Europe to India GNOC.• Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.• Trained and managed group of junior engineers.• Monitored project progress, ensuring conformance to project scope.• Collaborated with on-site directors, operations managers and project managers on engineering projects.• Tested and assembled OSS/BSS/EMM system components.-OSS/BSS/Domain Mgmt Tools Operations-Business Transition for managed services project from Europe to India for OSS/BSS tools-Service Delivery/Service Assurance-Change management-3rd Level Support for OSS/EMS/NMS tools-Project Planning and Execution

OSS Engineer

• Feb 2009 - Nov 2010

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.• Orchestrated efficient large-scale software deployments, including testing features.• Gathered and defined customer requirements to develop clear specifications for project plans.• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.• Installed and configured software applications and tested solutions for functionality.-OSS Project Planning-OSS Installation/Deployment/Support-OSS Upgrades and Planning-Troubleshooting FM,PM,CM issues-Key Responsible for BSNL,Idea,Vodafone Accounts-Customer Manger Reporting

Deputy Manager

• Dec 2006 - Feb 2009

• Eliminated functional bottlenecks by streamlining communication channels between management and employees. • Oversaw and improved deliveries through proactive coordination of daily operations. • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. • Worked as Business analyst to create innovative solutions,modifying processes of service delivery and service assurance for operations support systems. • Maintained, documented and presented progress reports to leaders. -Business Analysis -Requirement Gathering,Proposal writing -Working on Business Request and Change Request for the old and new Business requirements in OSS domain -Data Sanity Check for Clarity system -Working on Fault management systems and tool for Service Assurance Analysis - Testing,UAT,SAT,Feature Testing -Building new BI reports for business intelligence -Created In-house Portal for Service Assurance Department -Circle team interactions and their management -Training and Educating end user in PAN india circles -Interfacing with Circle heads and CTOs -Technologies worked ADSL/MEN/TAG Wireline POTS Provisioning -Service Order management and Fulfillment -Inventory Management -Auto Provisioning