Customer Support Officer

• Jul 2023 - Present

Trainer (Food Safety and Compliance)

• Feb 2023 - May 2023

• Compiled training reports of over 1200 staff from various online sources using Ms. Excel, facilitating easy tracking and analysis of training progress. • Automated identification of staff due for various training modules, streamlining the training process and improving compliance. • Uploaded offline training conducted to online academics, increasing accessibility, and ensuring comprehensive record-keeping. • Developed a Ms. Excel sheet to track daily non-conformance information, promoting proactive resolution of issues and compliance with quality standards. • Simplified the training modules using Ms. PowerPoint, Canva, and other media tools, enhancing engagement and retention of key information. Show less

Quality Assurance Officer

• Jan 2021 - Feb 2023

• Utilized I-auditor software to digitalize internal audit checks, increasing efficiency and accuracy of audits.• Digitalized pre-operational checks and non-conformance reporting using I-leader software.• Created contactless signage forms using Google Forms and QR codes for cleaners to sign-off during Covid period, promoting compliance with health and safety protocols.• Coordinated with Lumachain website development team and operational managers to efficiently digitalize QA and production forms to ensure HACCP and GMP requirements were met, optimizing compliance and record-keeping.• Other QA duties included conducting internal and external audits and assisting in identifying and rectifying any non-conformances. • Maintained effective communication with cleaning contractors and pest control to ensure adherence to standard site hygiene, equipment maintenance, and chemical usage.• Actively participated in new product development, shelf-life validation, calibration, lab sampling, and regular testing. Show less

Cleaning Supervisor

• Oct 2020 - Dec 2021

• Effectively managing internal cleaning staff to ensure site cleanliness during production.• Managing cleaning staff for both production and amenities cleaning.• Training and rostering COVID Marshalls as required. • Implementing COVID cleaning and response plans as required.

Cable Installer

• May 2020 - Oct 2020

Cable Installer

• Nov 2019 - Jun 2020