Senior Manager Customer Experience

• Oct 2021 - Present

Process Improvement Manager

• Jan 2020 - Oct 2021

Assistant Operations Manager

• Apr 2018 - Jan 2020

• Responsible for managing the business operations for Quikr Assured Mobiles category which includes two major operations like Catalogue Management and Seller Management. Also responsible for managing other indirect operations like Logistics, Finance, Customer support, and Tech to maximise the operations efficiency.• Responsible for keeping Catalogue Management and Seller Management operations in great health so that listing on the website keeps increasing day by day which results into better order generation.• Ensuring that each department operates in compliance with all legal requirements.• Keeping an eye on the operational budget.• Producing Operations manuals which define how the business is to be run.• Implementing quality management and regulatory compliance strategies.• Encouraging, identifying, and developing best practice strategy.• Participating in the sales process by identifying business development potential.• Writing up reports on business operations.• Identifying and managing risks, issues, and dependencies.• Working with the design, test, and product teams to produce solutions.• Providing high level strategic, analytical direction and vision.• Stakeholder, people, and relationship management.• Leading a team and prioritising and managing resources through others to meet goals.• Apt at resolving contractual, technical, and financial issues with partners.• Working on data analysis to identify, analyse, and interpret trends or patterns in data sets• Being involved in Online Marketing planning and execution Show less

Operations Team Lead (M&T)

• Jul 2015 - Apr 2018

• Handling Quikr Guaranteed Purchase (Mobiles) end to end operation for 6 cities and also for Certified Mobiles Business• Responsible for Strategy and planning to improve business growth• Responsible for strengthening customer trust and increasing customer satisfaction• Identifying and plugging process gaps• Process management: Develop the process for quality dispatch process, Competence development, Skill enhancement of manpower, Logistics, Inventory, reports, repairs, performance monitoring etc.• Analysis of requirements for Product Specifications Show less

Sr. Catalog Specialist

• May 2013 - Jul 2015

• Responsible for launching and handling 3 categories like Home Improvement Tools, Baby Care Second Phase and Automotive • Assigned the daily task to the team • Direct interaction with BD team and Brand to close the product level clarification • Interacted with Launch team for new category or vertical launch • Compile Adhoc’s Daily Task, Escalation report/statistics • Provided training on product and process for specialist as and when required • Ensured that the team meets their Monthly KRA • Responsible for generating the daily, weekly and monthly business report • Responsible for providing best possible solutions to BDT • Addressed all the clarification raised by specialist to close their daily task • Provided training to New- Joinees, TL’s and Managers • Got 4 times award for Employee of The Month • Got promotion as Sr. Catalogue Specialist • Got AM and BD team appreciation for excellent communication and completion of cataloging for 1500 sku’s in 2 weeks for Automotive Show less