Deepak Thirunavkarasu
Service Delivery Manager at Neurones IT Asia- Claim this Profile
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English Full professional proficiency
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Tamil Native or bilingual proficiency
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Bio
Meganaden Thanthanee
I have worked with Deepak on project SPIRIT which has been a real transformation step within DFS technology group. He has been instrumental to not only replacing our ITSM tool but also revamping processes such as Incident and Change management and advocating ITIL best practices for our army of support agents. I will strongly recommend Deepak to any organisation willing to transform their IT service management and bring it to the next level! You will not be disappointed.
Rajani Reddy
I met Deepak during critical production incident , with resolution that required collaboration across products, infrastructure , project teams. Deepak quickly established himself as a dependable , trusted conduit driving cadence towards actions across the multiple teams with continued diligence , team spirit and positivity. His experience in service delivery processes, willingness to go beyond is very much appreciated. Wishing him all the best.
Meganaden Thanthanee
I have worked with Deepak on project SPIRIT which has been a real transformation step within DFS technology group. He has been instrumental to not only replacing our ITSM tool but also revamping processes such as Incident and Change management and advocating ITIL best practices for our army of support agents. I will strongly recommend Deepak to any organisation willing to transform their IT service management and bring it to the next level! You will not be disappointed.
Rajani Reddy
I met Deepak during critical production incident , with resolution that required collaboration across products, infrastructure , project teams. Deepak quickly established himself as a dependable , trusted conduit driving cadence towards actions across the multiple teams with continued diligence , team spirit and positivity. His experience in service delivery processes, willingness to go beyond is very much appreciated. Wishing him all the best.
Meganaden Thanthanee
I have worked with Deepak on project SPIRIT which has been a real transformation step within DFS technology group. He has been instrumental to not only replacing our ITSM tool but also revamping processes such as Incident and Change management and advocating ITIL best practices for our army of support agents. I will strongly recommend Deepak to any organisation willing to transform their IT service management and bring it to the next level! You will not be disappointed.
Rajani Reddy
I met Deepak during critical production incident , with resolution that required collaboration across products, infrastructure , project teams. Deepak quickly established himself as a dependable , trusted conduit driving cadence towards actions across the multiple teams with continued diligence , team spirit and positivity. His experience in service delivery processes, willingness to go beyond is very much appreciated. Wishing him all the best.
Meganaden Thanthanee
I have worked with Deepak on project SPIRIT which has been a real transformation step within DFS technology group. He has been instrumental to not only replacing our ITSM tool but also revamping processes such as Incident and Change management and advocating ITIL best practices for our army of support agents. I will strongly recommend Deepak to any organisation willing to transform their IT service management and bring it to the next level! You will not be disappointed.
Rajani Reddy
I met Deepak during critical production incident , with resolution that required collaboration across products, infrastructure , project teams. Deepak quickly established himself as a dependable , trusted conduit driving cadence towards actions across the multiple teams with continued diligence , team spirit and positivity. His experience in service delivery processes, willingness to go beyond is very much appreciated. Wishing him all the best.
Credentials
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COBIT 2019 Foundation
ISACAMay, 2020- Sep, 2024 -
Site Reliability Engineering: Measuring and Managing Reliability
Google Cloud Platform CertifiedApr, 2020- Sep, 2024 -
Freshservice Product Expert Certification
FreshworksNov, 2019- Sep, 2024 -
ITIL 4
AXELOS Global Best PracticeNov, 2019- Sep, 2024 -
Project Management: The Basics for Success
Coursera Course CertificatesMay, 2018- Sep, 2024 -
AWSomeday Online Conference Certificate
Amazon Web ServicesOct, 2017- Sep, 2024 -
MCSA server 2012
MicrosoftDec, 2015- Sep, 2024 -
ITIL V3 Foundation
EXINOct, 2013- Sep, 2024
Experience
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Neurones IT Asia
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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Jan 2022 - Present
Client: Louis Vuitton | Accountable for integration support, I lead dynamic teams across India, Singapore, and France to ensure seamless integration of technologies for our clients. With a focus on customer satisfaction, I drive the delivery of world-class services and solutions, leveraging my expertise in service management, cross-functional collaboration, reliability engineering and stakeholder engagement. Client: Louis Vuitton | Accountable for integration support, I lead dynamic teams across India, Singapore, and France to ensure seamless integration of technologies for our clients. With a focus on customer satisfaction, I drive the delivery of world-class services and solutions, leveraging my expertise in service management, cross-functional collaboration, reliability engineering and stakeholder engagement.
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Education
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2021 - 2021
Harvard Business School
Certificate in Strategy Execution, Strategy Execution -
2010 - 2012
De Montfort University
Msc, Communications Engineering -
2006 - 2010
Sathyabama University
B.E, 2010, Electronics and Communication Engineering
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