Senior Partner Onboarding | IATA NDC API Platform I Future of Airline Distribution

• Apr 2022 - Present

Stock Market | Investor | Futures and Options Trader

• Aug 2020 - Apr 2022

Revenue Management

• Dec 2016 - Feb 2021

Contributor - Product Specialist

• Jan 2015 - Nov 2016

My Job Responsibilities includes the following. • Attend issues and queries reported / raised by the Customers(Airlines) across the globe through Email / Phone and resolve / answer with in the SLA time frame. • Monitor the incoming requests, queries and assign the tasks to the team members, and ensure that every requests are attended on a timely manner. • Troubleshoot issues related to PNR, Queues, Teletypes(TTY), SSR processing, Schedule changes, AVS messages, Inventory, Codeshare, Pricing, Ticketing, FLIFO, Web applications etc… • Severity / Critical incident handling o Identify the issue reported and validate it to determine the level of severity. o Initiate Severity bridge and engage Programmers, Developers, Product owners, SME on to the bridge and explain the issue to them. o Send notification to Board of directors and to the customers on a timely manner to update them on the status of the issue. o Send resolution email to all concerned once the issue is resolved. o Document and maintain the root cause and resolution as a Service request. • Mentoring new joiners. o Share the process and system knowledge. o Conduct weekly meetings with Mentees to provide feedback and to discuss the areas of improvement. o Maintain progress report and share with Managers and supervisors. o Shadow mentee on the issues they are handling to ensure that the issues are handled according to the company standards as the Mentor will be responsible for Mentees errors. Show less

Sr. Specialist - Travel Coordinator

• Sep 2012 - Jan 2015

Job Responsibilities: • Supervise the travel desk operations • Monitor the incoming travels requests and ensure that the requests are attended the SLA time frame. • Arrange International and US Domestic Flight / Hotel / Car for the travelers. • Research and find out the different travel options and ensure that the desk is offering most competitive fare for the itinerary. • Monitor the Corporate Travel Credit Card transactions and identify any fraudulent transactions. • Allocate the transactions on the Travel Credit Card to the correct cost centers by using Peoplesoft application. • Train and evaluate the new team members. • Serving as the first level contact for system related troubleshooting. • Provide Daily and Weekly reports to onshore team (US team). Show less

Trainer - South & West

• Feb 2012 - Aug 2012

Job Responsibilities: • Handling training & development activities within South and West India. • Training regional call Centers in south & west India • Training and verifying the process compliance in Retail outlets. • Serving as the first level contact for system related troubleshooting. • Preparing training manuals for trainers and trainees. • Training need identification. • Prepare presentations and flashes to circulate to the employees. • Keeping a track of the errors reported and solving the same in the given period of time Show less

Helpdesk / Training

• Aug 2007 - Feb 2012

Job Responsibilities: • Attend queries, issues reported by the customers through Email, phone calls and assist/answer with in the SLA time frame. • Monitor the incoming request flow and ensure that each requests are attended or assigned. • Providing assistance to Travel agents in creating Flight, Hotel, Car booking. • Troubleshoot issues related to PNR, PNR History, Queues, Pricing, Ticketing, Reissue, Revalidation, Refunds etc... • Investigate Airline Debit Memo(ADM), • Maintain and modify Agent signin database. • Create/Reset Amadeus signs in • Handling Database such as Office profile, Ticketing Checklist • Create and maintain, Service Requests according to the internal quality standards. • Maintain user access requests to functions. • Maintaining periodical reports. • Mentoring New joiners in handling the queries of travel agents • Reporting problems to SMC via Work order and PTR • Schedule GDS training sessions. • Train Travel agents and Airlines on Amadeus and Travel industry procedures. • Train Internal staff and New joiners based on their job requirements. • Preparing periodical reports and conduct nationwide conference calls/ meetings, related to industry updates and procedures. • Promote and market revenue training. • Conduct periodical training and tests to update staff related to the various products and enhancements. • Prepare presentations and flashes to circulate to the market. • Provide onsite support and training for travel agents and corporate travel offices. • Strictly follow the objectives as per the ISO standards. • Coordinate with various departments for product testing. • Prepare training materials, reference books etc… Show less