Deepak Mathew

System Engineer at Uniting Church in Australia - Synod of Victoria and Tasmania
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ

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Credentials

  • ITIL 4 Foundation
    AXELOS Global Best Practice
    May, 2019
    - Nov, 2024
  • MCSE
    Microsoft
    Aug, 2008
    - Nov, 2024

Experience

  • Uniting Church in Australia - Synod of Victoria and Tasmania
    • Australia
    • Religious Institutions
    • 100 - 200 Employee
    • System Engineer
      • Jun 2023 - Present

  • KPMG
    • Canada
    • Accounting
    • 700 & Above Employee
    • System Engineer
      • May 2021 - Jun 2023

    • Senior Information Technology Support Analyst
      • Jun 2015 - May 2021

  • DTSL
    • New Zealand
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Computer Engineer
      • Sep 2013 - May 2015

      Handling calls and adding notes in CRM. Providing job/ticket number to clients for further reference. Arranging ETA with clients for the onsite visit and ordering parts. Promoting the product depend upon the customer requirement. Prioritising the issues depends on impact and filtering for a quick solution. Help customers in the installation of software as per request. Rebuilding of PC’s/Laptops through SCCM and adding to Active directory. Configuring emails to clients for the smooth functioning of business. Maintain a professional relationship with clients and closing tickets upon confirmation. Windows migration and data restore. Setup and configure mail on mobile devices(Mobile Device Management) Show less

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr. Technical Support Specialist
      • Sep 2008 - Mar 2011

      Responsibilities: • Expertise in antivirus, system integrity, preventive maintenance and systems recovery solutions to improve the operation and performance of systems. • Strive for excellent customer support and maintain SLA’s in line with company standards. • Constantly keep in tab with Norton services and software to be able to install, maintain and provide exemplary service to all Norton users • Managing IT incidents via a workflow management system and attempt to resolve issues based or priority (p1-p2-p3) to help end user. • Specialized in various virus removal techniques • Analyzing and troubleshooting issues on Windows systems. • Remote client support through Logmein and Team viewer tools • Evaluate & assist Team members from time to time to enhance quality of service provided to the end user. • Product support for Norton Antivirus, Norton Internet Security, Norton 360(All versions) Show less

Education

  • Kiwi Institute, Auckland, New Zealand
    NZIM, Management
    2012 - 2013
  • Mahatma Gandhi University
    Bachelor of Commerce (BCom), Commerce with Computer Application
    2003 - 2006

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