Experience

Arctern

• IT Services and IT Consulting
• 100 - 200 Employee

• System Administrator

  • Sep 2012 - Present

   Provide computer support for both software and hardware initiatives within IT. Handle & maintain 200 computers, internal LAN infrastructure and IT assets. Provide support to the Microsoft products such as Windows Vista, XP, Windows 7, Windows 8 and 8.1, Windows 10, MS - Office (2007, 2010 & 2013) and other application software.  Responsible for software and hardware installation, configuration & troubleshooting in laptops and internal systems. Managing the configuration & issues pertaining to IP phones (Polycom IP320, IP5000, ClearOne, Grandstream GXP1405 and Grandstream Video Phones) and taking care of audio & video conferencing equipment. Take care of standalone and network printers such as HP Laser Jet 1022N, 1020, 3035M, P1007, 1120N and CP1025 (color printer). Supporting end users on L1 related issues and Resolving tickets with in the SLA which is raised from End User side. Install, test and configure new workstations, peripheral equipment and software also assist with on boarding of new users. Being a part of the IT security team, I take care of security threats related to LAN network & infrastructure. Provide technical support to all the staff member of Arctern & Volt present at remote locations. Co-ordinate with IT vendor for procuring various IT assets and services and manage required documentation.