Experience

Click&GoHolidays

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• Holiday Support Executive

  • Oct 2018 - Present

  Duties and responsibilities include: • Daily management of the quoting process’, the accounting/billing process and contract changes to client accounts • Assisting clients changing their holiday dates, cancellation, complaints regarding holidays, updating reports on changes and cancellation every day, handled changes & cancellations on Galileo (GDS). • Utilize the company’s systems and databases whilst identifying opportunities to add value and enhance the service provided to Click&Go clients. • Keep current and engaged with operational progress of clients’ current and active flight activity • Analyze and monitor key metrics to uncover areas for improvement within the department and the internal CRM system • Generate ideas to improve processes and procedures that meet business and customer requirements & manage these through to successful execution Show less



Code Institute

• Ireland
• Higher Education
• 200 - 300 Employee

• Full Stack web development student

  • Oct 2021 - Dec 2022

  Completed full stack development course with Code institute. I studied HTML5, CSS3, JavaScript, Bootstrap, Python, SQL and frameworks Django and Jquery. Completed full stack development course with Code institute. I studied HTML5, CSS3, JavaScript, Bootstrap, Python, SQL and frameworks Django and Jquery.



Dublin Business School

• Ireland
• Education Administration Programs
• 300 - 400 Employee

• Graduate Student

  • Jan 2018 - Mar 2019

  Studying MBA finance and majoring in 1) Financial analysis 2) Project management 3) International management Studying MBA finance and majoring in 1) Financial analysis 2) Project management 3) International management



USIT travel

• County Dublin, Ireland

• Travel Consultant

  • Jun 2018 - Sep 2018

  Worked in part time role as fares and ticketing coordinator on Amadeus. My role included assisting J1 students to change their flight schedule, working in Amadeus, Ticket issue and Re-issues, updating accounts with daily number of changes. Worked in part time role as fares and ticketing coordinator on Amadeus. My role included assisting J1 students to change their flight schedule, working in Amadeus, Ticket issue and Re-issues, updating accounts with daily number of changes.



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Service Advisor

  • Dec 2015 - Jan 2018

  Key Achievements: My primary role is to assist customers with their general inquiry about flight information, also making any necessary modification, cancellations and name corrections on their reservation. • Handle 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer relations • Receive source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software • Perform data entry and retrieval with software such as Microsoft office(Word, Excel) • Sell airline tickets at the lowest possible price and increasing revenue for the company. • Upsell and upgrade of cabin and extra baggage and seats. Show less



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Senior Process Associate

  • Jan 2013 - Oct 2015

  Key Achievements: Travel coordinator and planner for customers of Expedia from the Asia Pacific Region/Australia/New Zealand. ● Assist in the induction and training of new staff members ● Make staff suggestions to improve work practices and the working environment ● Deliver excellent customer service to clients with customer complaints ● Provide assistance to clients who experience difficulty with the Expedia website • Develop and implements strategic sales plans to meet and exceed goals. • Prepare sales reports showing sales results ● Process refunds for clients when required Show less