Experience

CK Birla Hospitals, India

• India
• Hospitals and Health Care
• 200 - 300 Employee

• Assistant Manager

  • Aug 2022 - Present

  • Managing Sales and operation of 4 units of CK Birla Hospitals with a team of 30 people. • Responsible for end-to-end Business development for all units. • Supervise and provide guidance to team leaders and customer service representatives, fostering a positive and collaborative work environment. • Support the Call Center Manager in overseeing daily operations, ensuring efficient and effective service delivery. • Collaborate with cross-functional teams to streamline processes, improve workflows, and implement new technologies or tools. • Monitor and analyze key performance indicators (KPIs) to identify trends, areas for improvement, and implement strategies to optimize performance. • Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings. • Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution. • Liaison with multiple teams like – tech, product, marketing, and city ops team to execute the daily challenges. • Working on building new demand channels such as doctor referrals, offline referrals, SEO, etc., leading to additional 30% demand. • Provided excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. • Managed a high volume of inbound calls and emails, consistently meeting or exceeding performance targets. • Collaborated with team members to share best practices, optimize processes, and improve overall customer service delivery. • Assist in training and development programs, focusing on enhancing product knowledge, communication skills, and customer service abilities. Show less



Glamyo Health

• India
• Hospitals and Health Care
• 100 - 200 Employee

• Assistant Category Manager

  • Oct 2021 - Aug 2022

  • Analyzing data or insights to determine Industry and consumer trends regarding the product and category.• Creating and developing a strategic long-term plan for the development of the assigned category.• Overseeing the team leads and in turn monitor the functioning and performance of the Business Development Managers and Associates.• Coordinating with the Central Operations in Placing appropriate orders to ensure surgical demand meets• availability of Infrastructure• Leading category management projects to optimize ranges and related medical procedures.• Managing budget development and revenue for the category• Developing strong working relationships with the marketing team for generation of workable leads for the assigned category. Show less

• Team Lead

  • Oct 2020 - Sep 2021

  * Built strong team by recruiting and developing top salestalent* Managed 18 -member sales team activities to consistentlymeet up to 90% - 95% of sales quotas* Trained, coached, and mentored new sales associates formaximum performance and Monitoring sales team*Performance and provided constructive feedbackProvided exceptional customer service to foster clientloyalty and satisfaction* Enhance customer base and cemented market presence byimplementing strategic sales plans* Grew sales and boosted profits, applying proactivemanagement strategies and enhancing sales training*Developed and maintained knowledge of current sales andpromotions*Worked closely with other departments to understand fullscope of available offerings and provide top-notchsalesmanship to customers*Kept detailed track of sales and customer information incompany system* Led regular team meetings to keep sales personnelmotivated with tips, techniques and relevant information* Set the practically goals and targets achievable to keepteam motivated as an individual also* Awarded by best team lead 5 times for over achievementand best performer as an individual 8 times. Show less



Pristyn Care

• India
• Hospitals and Health Care
• 700 & Above Employee

• Business Development Manager

  • Oct 2019 - Oct 2020

  • Regularly monitor the territory's sales performance to initiate appropriate actions in line with the objectives. • Conduct analysis of market/competitors to identify territory business opportunities. • Update territory customer segmentation, classification, database and call records continuously. • Maintain strong relationships throughout physician groups. • An understanding of the hierarchy of hospital departments such as ICU, Pediatrics, Pharmacies, Nursing units. The ability to work effectively with Dietitians, Physicians and Nurses. • Initiation, coordination and management of multiple surgeries as per the Patient/customer requirements. • Build Strong rapport, create and maintain good relationship with targeted customers (Patients/Doctors). Show less



Docprime.com

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Networking Consultant

  • May 2018 - Oct 2019

  • Managing the incoming sales calls and customer related queries. • Manage a key designated territory in order to ensure that visits are in line with the full potential of the customer and territory. • Facilitate sales discussions by researching the diseases and health challenges. • Contribute towards self-performance by identifying development areas and discuss improvement plans with leads and Managers. • Initiation, establishments and maintaining relationships with a significant number of key customer accounts. Show less



Paras Healthcare Pvt. Ltd.

• India
• Hospitals and Health Care
• 700 & Above Employee

• Department Coordinator

  • Mar 2018 - Oct 2018