Information Technology Administrator

• Apr 2022 - Present

Windows Server Administrator

• Apr 2021 - Apr 2022

IBM (UPL Ltd - Client-Side) - Trouble shooting on issues reported for O365 & instant messaging like OWA slowing, connectivity issues, service degradation and co-ordinate with OEM - Communicate to users about service unavailability or service detereoration - For One drive, provide user education and promotion with support from Pidilite IT - Administration tasks related to Transport rules, delivery reports, message trace, accepted domains and connectors. - Maintaining policies configured on Logix Portal (DNS) for Advance threat protection ( ATP) for emails and co-ordination with service provider for any issues. - Co-ordination with DNS provider ( Logix) for any DNS related activities. - Powershell scripting for automation of manual tasks wherever feasible with deployed skills. - Supporting and enabling multifactor authentication for O365 suite. - Providing first level support for O365 Collab suite ( MS Teams, One drive, Sharepoint, OWA ) - Maintain On Prem AD & O365 Synchronisation. - Tracking O365 email back up and OneDrive backup on Barracuda archival appliance. Co-ordinate with Barracuda Vendor for backup failure on need basis. - Downloading O365 security & compliance report from O365 admin portal and take action on non-compliant users Show less

IT Support Engineer L1

• Mar 2018 - Feb 2021

Integrace Health Pvt.Ltd (Client-Side) From Sept 2018 to Feb 2021 Microsoft Azure: • Hands-on skills on configuring & troubleshooting Microsoft Azure (Create VM, compute, storage, and network services. • Implemented SAML based Single Sign-On for Applications on Azure marketplace (MindTickle, Freshservices, Darwinbox) • Spawning VMs for application deployment, sizing/resizing for scalable infrastructure, securing it by firewall policies. • Maintaining backup of endpoints onto Azure using backup agent. • Installation and configuration of Web services for Windows based web server. Microsoft Active Directory: • Windows Server 2008/2008 R2/2012/2012 R2/2016 installation and configuration • Promoting server role to Active Directory, User ID creation and managed services. Microsoft Office 365: • Create and manage all types of recipients in Exchange Online including mailbox accounts, shared mailboxes, shared resources, office 365 groups, distribution lists and permissions. • Implement MFA for all the user. • Implement Kaspersky Security for Microsoft Office 365 for all the user. Others: • Managing Firewall and Endpoint Security: (Sophos, Fortinet, McAfee & Aurba AP) • IT Asset procurement, management and tracking for compliance policies all over India. • Website Analytics Solution (Google Analytics) • Deploy and configuring PCs, Workstations, Laptops and Outlook configurations and support • Vendor Analysis and Management. • Experience with developing technical documentation. • Tickets/requests follow-up and urgent incident escalation in day to day work (Fresh service & ManageEngine ServiceDesk) Show less