Experience

TCS Canada

• Canada
• Telecommunications
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2021 - Present



Innovatia

• Canada
• Professional Services
• 300 - 400 Employee

• Technical Support Specialist

  • May 2021 - Dec 2021



NTT Global Data Centers and Cloud Infrastructure, India

• India
• Information Technology & Services
• 700 & Above Employee

• Network Support Engineer-L2

  • Dec 2017 - Jan 2021

  I was working as L2 Engineer with NTT India Pvt. Ltd. for Punjab National Bank as Client. As a L2 engineer , I was responsible for the following:● Centralize monitoring of WAN links (MPLS & ILL) of 91 branch offices and 49 offsite ATM’s using Whatsup Gold Tool. Checking Utilization of Links and increasing the bandwidth if required for smooth functioning. ● Reporting and follow-up Link down issues with various ISP’s. Maintaining SLA of primary and secondary links (OFC, VSAT,RF) for every branch office and reporting the issue to ISP before issue raised by branch.● Configuration of various CISCO routers for new branch office using various routing protocols working knowledge of BGP and OSPF. Also configuring Switches creating VLAN’s, DHCP, NAC-Clear Pass, subnetting and modems for new installation or any updates. Timely updation of hardware IOS updation.● Working as Azure administrator in environment with Iaas, Paas, Saas. Creating access policies, creating users and resetting passwords users.● Troubleshooting LAN issues of on-site users and providing prompt action and resolutions to the incidents. Responding to user issues related to Windows 10 PC, Printers and mail. ● Responsible for new link feasibility and commissioning from various ISP’s after feasibility check and checking rate contracts.● Managing team of 6 field engineers responsible for installation and troubleshooting for network issues at branch offices. Providing on call support to field engineers for incident resolution.● Managing entire new and old Hardware inventory and sharing monthly report with client. Which help in maintaining standby stock of network devices.● Maintaining daily SLA, MIS and inventory reports for the client.



HCL COMNET SYSTEMS & SERVICES LIMITED

• India
• 1 - 100 Employee

• Associate Engineer

  • Dec 2016 - Dec 2017

  I was working as Assiciate Engineer with HCL Comnet for Punjab National bank as Client. As a L1 engineer , I was responsible for the following:● Centralize monitoring of WAN links (MPLS & ILL) of 91 branch offices and 49 offsite ATM’s using Whatsup Gold Tool. Checking Utilization of Links and increasing the bandwidth if required for smooth functioning. ● Reporting and follow-up Link down issues with various ISP’s. Maintaining SLA of primary and secondary links (OFC, VSAT,RF) for every branch office and reporting the issue to ISP before issue raised by branch.● Configuration of various CISCO routers for new branch office using various routing protocols working knowledge of BGP and OSPF. Also configuring Switches creating VLAN’s, DHCP, NAC-Clear Pass, subnetting and modems for new installation or any updates. Timely updation of hardware IOS updation.● Working as Azure administrator in environment with Iaas, Paas, Saas. Creating access policies, creating users and resetting passwords users.● Troubleshooting LAN issues of on-site users and providing prompt action and resolutions to the incidents. Responding to user issues related to Windows 10 PC, Printers and mail. ● Responsible for new link feasibility and commissioning from various ISP’s after feasibility check and checking rate contracts.● Managing team of 6 field engineers responsible for installation and troubleshooting for network issues at branch offices. Providing on call support to field engineers for incident resolution.● Managing entire new and old Hardware inventory and sharing monthly report with client. Which help in maintaining standby stock of network devices.● Maintaining daily SLA, MIS and inventory reports for the client.



Vardhman Textiles

• India
• Textile Manufacturing
• 700 & Above Employee

• Assistant Officer

  • Oct 2014 - Nov 2016

  I was working as Network Engineer with Vardhman Textiles, Ludhiana. As a Network engineer , I was responsible for the followingResponsibilities:● Monitoring of WAN links (MPLS and ILL) from HO for 9 branch offices using Ping info tool and Fortinet Firewalls for smooth connectivity of all branch offices with Data Center, also maintaining uptime report.● Email administrator, O365 deployment, management and migration of 2500 mail boxes from old email system.Decision making in recommending O365 as new email system after comparing and negotiating with other vendors available in market● Providing end user training of new Email system.● Managing Fortinet Firewalls, Creating VPN users, user access policies, Load balancer for MPLS and ILL links.● Deployment of CISCO wifi AP’s from vendor and managing CISCO WIFI controller and creating user policies and creating users and giving access using DHCP. ● Working with Data Center operations: Servers backup on tapes.● Responsible for VC devices installation and operations.● Survey of existing Network of entire Textile unit, highlighting loopholes and suggesting new network design using various Network topologies. Prepared detailed design documents for successful implementation of LAN revamping project. ● Providing helpdesk support to end users onsite and remotely for LAN, email, printers and Windows 7 related issues.