Sales Engineer & Tech Ambassador

• Apr 2020 - Present

Sr. Solutions Engineer - Wireless and Security

• May 2014 - Apr 2020

• Design Video and Access Control solutions that meet business expectations.• Help customers make informed decisions on solution architecture, sizing, and features.• Develop Comprehensive Video Surveillance Designs based on Simulations (IPVM).• Convert leads through demos of product capabilities, features, and addressing pain points.• Research and develop solutions to address atypical customer requirements• Right-Size Server/Solution Architecture: Directory, Archiver (Retention & Quality), or Expansion.• Proactively ensure adherence to best practices and plan for upcoming EOS/EOL schedules.• Upgrade security solutions and Report: Expectations, Prerequisites and Procedures.• Resolve customer issues through extensive diagnostics or escalation to GTAC when appropriate.• Train system administrators and operators upon solution delivery.• Design and deliver promotional material for exhibitions and tradeshows. Show less

Solutions Engineer - Wireless & Networking

• May 2014 - Sep 2019

• Establish and enhance wireless solutions and service offerings.• Conduct RF Surveys and Optimization: WiFi, Point to Point, and Mesh.• Process and document all survey and investigation results and generate engineering reports.• Perform Wireless LAN troubleshooting, fault investigation, and problem resolution.• Interface with Data & Security Vendors such as Fortinet, Genetec, Aruba, and HPE.• Coordinate ordering, engineering, and support, activities between customers and vendors.• Manage Frontrunner’s FortiGate FG101E Firewall solution. Show less

Assistant Engineer

• Feb 2012 - Jan 2013

• Performed hardware installations and upgrades, and software backups and updates. • Provided technical support and training on the use of VMs, Cloud storage and Encryption. • Performed LAN and Internet connectivity, testing and fault rectification. • Assessed computer-hardware or components for baseline performance or impending failure. • Executed remote PC troubleshooting, using TeamViewer, to diagnose software issues. • Drafted and formatted Business Proposal documents, RFQs and Excel calculation sheets. • Designed logos, digital stamps, business cards and invoice sheets. Show less

Internship

• Jun 2011 - Jul 2011

• Assisted network engineers with the execution of site surveys and RF spectrum analyses, utilizing Xirrus Wi-Fi Monitor and Cisco Aironet Client Utility (ACU), to plan appropriate positioning of Access Points in office settings. • Attained an understanding of innovative network solutions such as, SKYFIBER for video surveillance installations, and a citywide Smart Grid Network for an Automated Metering Infrastructure, designed for ADWEA (Govt. of Abu Dhabi). • Assisted the Sr. Systems Engineer, with the troubleshooting of TROPOS Wireless-Mesh nodes. • Performed employee surveys and inquiries, as required by the Chief Technical Officer, on delays or difficulties, pertaining to regional technical staff, obtaining necessary certifications. Show less