Deepak Babbar
Customer Services Lead at Iocane- Claim this Profile
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Topline Score
Bio
Anmol Bedi
Deepak and I have worked in Fujitsu on various global projects. I have been always impressed by his in-depth knowledge on Active Directory and Microsoft Server products. Deepak comes across as a silent listener who thinks quickly but doesn’t act hastily. His balanced approach and knowledge makes him a valuable asset. I recommend him and would not hesitate to work with him in future projects. Wishing him all the best!
Manmit Singh Kohli
Deepak is one of the best among all people I have ever met and is a trustworthy colleague. Both smart and professional. Experienced, deadline oriented and intelligent person. He has an exceptional troubleshooting and analytical skill in Windows Server, AD & VMware. I recommend Deepak as a Technology expert to connect with and consider for anything appropriate.
Anmol Bedi
Deepak and I have worked in Fujitsu on various global projects. I have been always impressed by his in-depth knowledge on Active Directory and Microsoft Server products. Deepak comes across as a silent listener who thinks quickly but doesn’t act hastily. His balanced approach and knowledge makes him a valuable asset. I recommend him and would not hesitate to work with him in future projects. Wishing him all the best!
Manmit Singh Kohli
Deepak is one of the best among all people I have ever met and is a trustworthy colleague. Both smart and professional. Experienced, deadline oriented and intelligent person. He has an exceptional troubleshooting and analytical skill in Windows Server, AD & VMware. I recommend Deepak as a Technology expert to connect with and consider for anything appropriate.
Anmol Bedi
Deepak and I have worked in Fujitsu on various global projects. I have been always impressed by his in-depth knowledge on Active Directory and Microsoft Server products. Deepak comes across as a silent listener who thinks quickly but doesn’t act hastily. His balanced approach and knowledge makes him a valuable asset. I recommend him and would not hesitate to work with him in future projects. Wishing him all the best!
Manmit Singh Kohli
Deepak is one of the best among all people I have ever met and is a trustworthy colleague. Both smart and professional. Experienced, deadline oriented and intelligent person. He has an exceptional troubleshooting and analytical skill in Windows Server, AD & VMware. I recommend Deepak as a Technology expert to connect with and consider for anything appropriate.
Anmol Bedi
Deepak and I have worked in Fujitsu on various global projects. I have been always impressed by his in-depth knowledge on Active Directory and Microsoft Server products. Deepak comes across as a silent listener who thinks quickly but doesn’t act hastily. His balanced approach and knowledge makes him a valuable asset. I recommend him and would not hesitate to work with him in future projects. Wishing him all the best!
Manmit Singh Kohli
Deepak is one of the best among all people I have ever met and is a trustworthy colleague. Both smart and professional. Experienced, deadline oriented and intelligent person. He has an exceptional troubleshooting and analytical skill in Windows Server, AD & VMware. I recommend Deepak as a Technology expert to connect with and consider for anything appropriate.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2021- Sep, 2024
Experience
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Iocane
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Australia
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Information Technology & Services
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1 - 100 Employee
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Customer Services Lead
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Nov 2021 - Present
- Reviewing the client contracts and monthly billing.- Attending the monthly meeting with the customers. Presenting the monthly reports.- Managing team, helping the team with technical queries.- Acting as a single point of contact for the customers.- Helping the account management.- Suggesting changes to the current environment to use the latest technologies and keep the environment secure.- Appraisal for the team members. - Reviewing the client contracts and monthly billing.- Attending the monthly meeting with the customers. Presenting the monthly reports.- Managing team, helping the team with technical queries.- Acting as a single point of contact for the customers.- Helping the account management.- Suggesting changes to the current environment to use the latest technologies and keep the environment secure.- Appraisal for the team members.
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Comunet
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Switzerland
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Public Relations and Communications Services
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1 - 100 Employee
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Support Engineer
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Jul 2018 - May 2022
Working with multiple customers.Setting up, migrate and Manage Office 365 tenant for the customers.Managing Physical and Virtual Windows Servers, Microsoft Active Directory.Attending calls from end users for day to day issues with their Windows 7, Windows 10 and Mac PCs/Laptops.Acting as point escalation for junior team members.Working on Backup technologies like Veeam, Cloud Ally and Cloud Ranger. Working with multiple customers.Setting up, migrate and Manage Office 365 tenant for the customers.Managing Physical and Virtual Windows Servers, Microsoft Active Directory.Attending calls from end users for day to day issues with their Windows 7, Windows 10 and Mac PCs/Laptops.Acting as point escalation for junior team members.Working on Backup technologies like Veeam, Cloud Ally and Cloud Ranger.
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Technical Service Engineer Expert
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Aug 2012 - Feb 2018
Joined as Senior technical consultant.Leading the Windows server team.Helping the managers in day to day management tasks. Attending weekly meetings with the customer.Designing Active Directory and Windows infrastructure.Managing team in shared services model for multiple customers.Provide last level Windows (L3) with operational team.Deployment of Windows 2008 and 2012 Windows servers.Migration of servers from Windows 2003 to Windows 2008 and Windows 2008 to Windows Managing and troubleshooting Windows 2008 & Windows 2012 clusters.Windows patching on Windows servers.Write operational documentation for operational team.Assisted the Project Manager and the team regarding the technical issues in the projects. Training junior team members on ADWindows.Creating and maintaining shift rosters.Involved in transition of multiple customers.Handling Escalations.
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Orange Business Services
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India
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IT Services and IT Consulting
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200 - 300 Employee
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Senior System Analyst
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Apr 2008 - Jun 2012
Documentation of server build and changes to the environment.Running performance tests and fixing the issues reported.Monthly patching of Windows Servers.Provide L3 support to the customers/users.Print Server Management.Migration and upgradation of Servers and Domain Controllers.Building Windows Client Server image.Access Management issues on file servers and storage devices. Documentation of server build and changes to the environment.Running performance tests and fixing the issues reported.Monthly patching of Windows Servers.Provide L3 support to the customers/users.Print Server Management.Migration and upgradation of Servers and Domain Controllers.Building Windows Client Server image.Access Management issues on file servers and storage devices.
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Support engineer
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Jan 2003 - Apr 2008
I use to take calls for Microsoft Customers and help them to troubleshoot issues related to Active Directory, DNS, DHCP, Active directory replication, FRS replication, DFS and DFS-R replication, User login issues, User profile issues. Group policies issues. I use to take calls for Microsoft Customers and help them to troubleshoot issues related to Active Directory, DNS, DHCP, Active directory replication, FRS replication, DFS and DFS-R replication, User login issues, User profile issues. Group policies issues.
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Education
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1984 - 1998
Rosary Higher Senior Secondary School
Business/Commerce, General -
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Delhi University
Bachelor's degree
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