Experience

Lloyds Ventures

• United Kingdom
• Research
• 1 - 100 Employee

• Assistant Manager - Inside Sales

  • Dec 2022 - Present



TheSqua.re Serviced Apartments

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Assistant Manager

  • Oct 2020 - Nov 2022

  - Specializing in Serviced Accommodation worldwide for Corporate Relocations & Leisure stay - Channelized & Streamlined process for - Corporate Relocations resulting in 40% increase in Revenue - Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. - Mentored team members to enhance professional development and accountability in workplace. - Helped with planning schedules and delegating… Show more - Specializing in Serviced Accommodation worldwide for Corporate Relocations & Leisure stay - Channelized & Streamlined process for - Corporate Relocations resulting in 40% increase in Revenue - Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. - Mentored team members to enhance professional development and accountability in workplace. - Helped with planning schedules and delegating assignments to meet coverage and service demands. - Reviewed sales and gross profit report to assess company efficiency. - Introduced new products or services, increased marketing activities and improved customer service to drive sales. - Created and Maintained the Supply Chain Management - Created employee schedules to align coverage with forecasted demands. Show less - Specializing in Serviced Accommodation worldwide for Corporate Relocations & Leisure stay - Channelized & Streamlined process for - Corporate Relocations resulting in 40% increase in Revenue - Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. - Mentored team members to enhance professional development and accountability in workplace. - Helped with planning schedules and delegating… Show more - Specializing in Serviced Accommodation worldwide for Corporate Relocations & Leisure stay - Channelized & Streamlined process for - Corporate Relocations resulting in 40% increase in Revenue - Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. - Mentored team members to enhance professional development and accountability in workplace. - Helped with planning schedules and delegating assignments to meet coverage and service demands. - Reviewed sales and gross profit report to assess company efficiency. - Introduced new products or services, increased marketing activities and improved customer service to drive sales. - Created and Maintained the Supply Chain Management - Created employee schedules to align coverage with forecasted demands. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Senior Travel Counselor

  • Jun 2019 - Jan 2020

  - Effectively coordinating appointment schedules and itineraries and managing accounts and budgets. - Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. - Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. - Maintained consistent record of completing… Show more - Effectively coordinating appointment schedules and itineraries and managing accounts and budgets. - Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. - Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. - Maintained consistent record of completing projects in accordance with schedule and budget requirements. - Collaborated with colleagues to implement best practices across department and exceed team goals. - Responded to clients' questions, issues and complaints and implemented appropriate solutions. - Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation. - Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Africa and Europe. - Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments - Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets - Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness Show less - Effectively coordinating appointment schedules and itineraries and managing accounts and budgets. - Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. - Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. - Maintained consistent record of completing… Show more - Effectively coordinating appointment schedules and itineraries and managing accounts and budgets. - Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. - Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. - Maintained consistent record of completing projects in accordance with schedule and budget requirements. - Collaborated with colleagues to implement best practices across department and exceed team goals. - Responded to clients' questions, issues and complaints and implemented appropriate solutions. - Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation. - Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Africa and Europe. - Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments - Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets - Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness Show less



SOTC Travel Ltd.

• Travel Arrangements
• 700 & Above Employee

• Deputy Manager - FIT Specialist

  • Feb 2018 - Jun 2019

  - Responsible for Entire FIT business - Gurgaon - Met allocated Sales Target - Branch - Met allocated Sales Target - Individual - Managed over 50 customer calls per day. - Introduced new methods, practices and systems to reduce turnaround time. - Partnered with upper management in executing functional strategies and reporting capabilities. - Greeted and assisted customers with questions, concerns and purchasing needs. - Stayed up to date on changing product and service… Show more - Responsible for Entire FIT business - Gurgaon - Met allocated Sales Target - Branch - Met allocated Sales Target - Individual - Managed over 50 customer calls per day. - Introduced new methods, practices and systems to reduce turnaround time. - Partnered with upper management in executing functional strategies and reporting capabilities. - Greeted and assisted customers with questions, concerns and purchasing needs. - Stayed up to date on changing product and service options to provide top-notch support to customers and employees. - Assumed senior management workloads in absence of Senior manager to maintain operations continuity. - Maintained, documented and presented progress reports to leaders. - Eliminated functional bottlenecks by streamlining communication channels between management and employees. - Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty. - Analyzed and reported performance data, translating findings into practical improvement actions. Show less - Responsible for Entire FIT business - Gurgaon - Met allocated Sales Target - Branch - Met allocated Sales Target - Individual - Managed over 50 customer calls per day. - Introduced new methods, practices and systems to reduce turnaround time. - Partnered with upper management in executing functional strategies and reporting capabilities. - Greeted and assisted customers with questions, concerns and purchasing needs. - Stayed up to date on changing product and service… Show more - Responsible for Entire FIT business - Gurgaon - Met allocated Sales Target - Branch - Met allocated Sales Target - Individual - Managed over 50 customer calls per day. - Introduced new methods, practices and systems to reduce turnaround time. - Partnered with upper management in executing functional strategies and reporting capabilities. - Greeted and assisted customers with questions, concerns and purchasing needs. - Stayed up to date on changing product and service options to provide top-notch support to customers and employees. - Assumed senior management workloads in absence of Senior manager to maintain operations continuity. - Maintained, documented and presented progress reports to leaders. - Eliminated functional bottlenecks by streamlining communication channels between management and employees. - Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty. - Analyzed and reported performance data, translating findings into practical improvement actions. Show less