Experience

RPM Retail

• New Zealand
• Retail
• 1 - 100 Employee

• Data Analyst / Account Manager

  • Jun 2022 - Present

  1. Account Management: Communicated with customers via phone, email, online, and face-to-face meetings, prepared user specifications for R&D projects and consulting work, recorded all customer contact activities in Salesforce, set up and maintained customer accounts, contacts, subscriptions, and opportunities in Salesforce, designed and set up account management triggers and systems in Salesforce. 2. Product Development: Prepared technical specifications for all R&D tasks and custom reporting, recorded, prioritized, allocated and monitored resolution of R&D projects, bugfixes, and new features in Trello, carried out pre-release testing, and liaised with customers for user acceptance testing and bugfixes where necessary. 3. Customer Support & Training: Created and facilitated onboarding training for new customers, created and facilitated ongoing training and support, logged all customer support and training calls in Salesforce, identified, shared, and problem solved trends in customer problems, logged and monitored resolution for all support tasks and bugs in Salesforce and/or Trello, prepared and distributed software notifications to customers including new features, best practice tips, and other required communications. Created User guides, How-to guides to help users get on board with new reports and helps new members make the most of the new reports available to them. 4. Data Support and Analysis (SQL/Excel): Loaded and maintained external data for customers, supported data entry for customers, prepared and loaded data from RPM into other systems, gathered, analysed, and prepared data and reports for quick interpretation for account managers, developers, and customers. Show less



Challenge

• Christchurch, Canterbury, New Zealand

• Site Manager

  • Dec 2019 - Jun 2022



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Presales support Consultant

  • May 2016 - Sep 2017

  • Designed and produced client-focused computer-generated graphics, charts, tables, multi-media graphics and text material for visual presentations and imported them into a proposal document wherever requested. • Helped the team in developing themes for major proposals and developed graphical “look and feel” around those themes, working within our corporate design standards. • Coordinated design and development of PowerPoint Presentations to summarize key points of the proposal as well as capture the look/feel/tone, to assist sales, after the proposal document had been submitted. • Researched and analysed customer specific information to customise the proposal documents to reflect the messages or ideas to the key clients. • Participated in meetings and calls regarding the project overall. Debriefed the proposal team on information and intelligence gathered. • Worked closely with the senior management and reported directly to the assistant director with the progress of the projects and gathered intel about the upcoming proposals. • Managed the overall production process and development of a proposal document and provided insights on how to best complete the printing process wherever required. • Maintained responsibility for the proposal document from message of value creation, content delivery and editing/formatting. • Performed a thorough review of the final proposal document for the final submission ensuring consistency, accuracy and completeness. Show less



Integreon

• United States
• Law Practice
• 700 & Above Employee

• Associate/PowerPoint Specialist

  • Jul 2015 - May 2016

  • Worked in conjunction with clients on various pitch books and documents using Microsoft Office Words, PowerPoint and Excel • Interacting with Clients to understand and interpret requirements for the creation of high level presentations to ensure the highest quality of output • Day-today work includes reformatting existing content, recreation of diagrams, and collaborating on how to best convey key points through illustrations or utilizing hard data graphically • Worked in conjunction with clients on various pitch books and documents using Microsoft Office Words, PowerPoint and Excel • Interacting with Clients to understand and interpret requirements for the creation of high level presentations to ensure the highest quality of output • Day-today work includes reformatting existing content, recreation of diagrams, and collaborating on how to best convey key points through illustrations or utilizing hard data graphically