Deep Basu

Desktop Support Engineer at Shro Systems Pvt. Ltd.
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us****@****om
(386) 825-5501
Location
Kolkata, West Bengal, India, IN

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Credentials

  • Advanced Cisco Routing: RIPv2, EIGRP, and OSPF
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Agile Development Practices
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Agile Foundations
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Artificial Intelligence Foundations: Thinking Machines
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Artificial Intelligence for Business Leaders
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Azure Active Directory: Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Azure Administration Essential Training
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Become a Network Administrator
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Become a Windows System Administrator (Server 2012 R2)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Big Data in the Age of AI
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Blockchain Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Blockchain: Beyond the Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Build Essential Data Skills
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Business Collaboration in the Modern Workplace
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CASP+ Cert Prep: 1 Risk Management
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CASP+ Cert Prep: 2 Enterprise Security Architecture
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CASP+ Cert Prep: 3 Enterprise Security Operations
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CASP+ Cert Prep: 4 Technical Integration of Enterprise Security
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CASP+ Cert Prep: 5 Research, Development and Collaboration
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CASP+ Cert Prep: The Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Cert Prep: CompTIA Server+ Exam (SK0-004): The Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Charlene Li on Digital Leadership
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Cisco Networking Foundations
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Cloud Architecture: Advanced Concepts (2019)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Cloud Architecture: Core Concepts
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Cloud Architecture: Core Concepts (2019)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Communicating about Culturally Sensitive Issues
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Communicating with Confidence
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 10: Printers
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002) Cert Prep 1: Getting Started
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002) Cert Prep 2: Implementation Considerations
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002) Cert Prep 4: Command-Line Interface and Scripting Languages
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002) Cert Prep 6: Networking, Security, and More
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002) Cert Prep 7: Portable Computing
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002) Cert Prep 8: Security and Organization
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002): Cert Prep 3 Windows and More
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA A+ (220-1002): Cert Prep 5 Troubleshooting Operating Systems
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Cloud+ Cert Prep 1 (CV0-002): Introduction to the Cloud and System Requirements
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Cloud+ Cert Prep 2 (CV0-002): Storage, Compute, Networking, and Security
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Cloud+ Cert Prep 3 (CV0-002): Migrating, Maintaining, and Troubleshooting
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA CySA+ (CS0-002) Cert Prep: The Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Data+ (DA0-001) Cert Prep: The Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: Computer Basics, Hardware, and Operating Systems
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 1 Planning and Scoping
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 2 Survey the Target
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 3 Select Your Attacks
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 4 Select Your Attacks (II)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 5 Selecting Pen Testing Tools
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 6 Using Scripting in Pen Testing
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA PenTest+ (PT0-001): 7 Reporting and Communication
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 10 Governance, Risk, and Compliance
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: The Basics
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 1 Server Administration
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 2 Server Architecture
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 3 Storage
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 4 Security
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 5 Networking
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 6 Disaster Recovery
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 7 Troubleshooting
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Confronting Bias: Thriving Across Our Differences
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Critical Thinking
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Customer Service Foundations
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Customer Service Leadership
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Data-Driven Decision-Making for Business Professionals
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Delivering an Authentic Elevator Pitch
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Deploying and Configuring Core TCP/IP Services
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Digital Marketing Foundations
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Digital Transformation
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Digital Transformation for Leaders
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Digital Transformation for Tech Leaders
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Essential New Skills in IT Administration
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Exam Prep: CompTIA Server+ (SK0-005)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Exam Prep: Microsoft Azure Fundamentals (AZ-900)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Excel: Advanced Formulas and Functions
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Exchange 2016: Coexistence, Hybrid Scenarios, Migration, and Federation
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Foundations of the Fourth Industrial Revolution (Industry 4.0)
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Implementing an Information Security Program
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Interpersonal Communication
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Introduction to Digital Twins
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Introduction to Quantum Computing
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • IoT Foundations: Fundamentals
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • IoT Foundations: Standards and Ecosystems
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Jira Service Management: Administration
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Leading with Innovation
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Learning Azure Management Tools
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Learning Azure Network Security
    LinkedIn
    Apr, 2022
    - Sep, 2024

Experience

  • Shro Systems Pvt. Ltd.
    • India
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Desktop Support Engineer
      • Jul 2022 - Present

      Job Responsibilities: • Cisco VC support, Network system build, IT support using Service now and CA service desk, Monitoring using Aternity. • L1 and L2 IT desktop support. Windows issues. L1 Networking and troubleshooting (More than 3000 users of HSBC K1 and K2). • Performing monitoring activities such as alert monitoring, network Bandwidth utilization monitoring, and system health check to mitigate avoidable production-impacting issues. Maintaining Network maps and device lists for the purpose. • Record and classify Incidents received and undertake an immediate effort in order to restore a failed IT Service • Triaging, Troubleshooting & User query resolution • Participate in status meetings and support calls • Create /Maintain KB/SOP’s as necessary • Managing multiple stakeholders and coordinating with the Onsite team • Password Reset • Proven ability to build strong client relationships through good communication and Interpersonal skills. • Handling, Investigating, diagnosing, and resolving all Outlook, Share Drive, AD, and Application related problems. • Remote support for the client Servers using remote administration • Worked on Server related issues, Understanding capacity planning, and performance monitoring. Basic troubleshooting Show less

  • Ajanta Footcare India Pvt. Ltd.
    • System Support Supervisor
      • Apr 2021 - Jun 2022

      • L1 and L2 IT desktop support. Windows issues. L1 Networking and troubleshooting (More than 80 own showrooms & more than 30 franchises as well as more than 100 users in HO). • Performing monitoring activities such as alert monitoring, network Bandwidth utilization monitoring, and system health check to mitigate avoidable production-impacting issues. Maintaining Network maps and device lists for the purpose. • Record and classify Incidents received and undertake an immediate effort in order to restore a failed IT Service • Triaging, Troubleshooting & User query resolution • Participate in status meetings and support calls • Create /Maintain KB/SOPs as necessary • Managing multiple stakeholders and coordinating with the Onsite team • Password Reset • Proven ability to build strong client relationships through good communication and Interpersonal skills. • Handling, Investigating, diagnosing, and resolving all Outlook, Share Drive, AD, and Application related problems. • Remote support for the client Servers using remote administration • Worked on Server related issues, Understanding capacity planning, and performance monitoring. • Basic troubleshooting, support & documentation of LAN systems. Show less

  • Softweb Technologies Pvt. Ltd
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Support Engineer
      • Oct 2019 - Apr 2021

      It is a web-based ERP software company. Here through Toad for Oracle, I have to check data and errors by SQL using Toad for oracle. And also, I need to access remote desktop servers and Any-desk for further client issues. Also, I have to manage cloud database backup, import, and export. Also, visit the client site to train them in our ERP software, etc. Clients: Darjeeling Organic Tea Estates Pvt. Ltd., Dhunseri Tea & Industries Ltd., Caledonia Jute Mill, Calcutta Jute Mill, Naihati Jute Mill, etc. Show less

  • GSJ Infra
    • Desktop Support Engineer
      • Mar 2018 - Sep 2019

      It was a client-based AMC project in Calcutta Club Ltd. And also, I have to visit Calcutta Cricket and Football Club, Dalhousie Institute Club, Calcutta South Club, etc for IT support. I have to normally deal with network troubleshooting, Desktop & Printer troubleshooting, RFID Card printing, Clubman Software Support, Club Query Support, Updating events on the website through WordPress, Bulk SMS sending to Members, Biometric troubleshooting, CCTV troubleshooting, Server maintenance, System Backup, and also make websites for this company through WordPress, 14 client websites done by me. Show less

  • Zweb@helpdesk
    • Desktop Support Engineer
      • Oct 2017 - Mar 2018

      It was a client-based AMC project in Calcutta Club Ltd. And also, I have to visit Calcutta Cricket and Football Club, Dalhousie Institute Club, Calcutta South Club, etc for IT support. I have to normally deal with network troubleshooting, Desktop & Printer troubleshooting, RFID Card printing, Clubman Software Support, Club Query Support, Updating events on the website through WordPress, Bulk SMS sending to Members, Biometric troubleshooting, CCTV troubleshooting, Server maintenance, and System Backup. After Company's partnership breakup, my payroll changed from Zweb@helpdesk to GSJ Infra. Show less

Education

  • Bangabasi College
    Bachelor of Science (B.Sc.) General, (Anthropology, Zoology & Botany)
    2012 - 2015
  • Modern School (A Govt. Sponsored Higher Secondary School)
    Higher Secondary, (Science)
    2009 - 2011
  • Modern School (A Govt. Sponsored Higher Secondary School)
    Secondary
    1996 - 2009

Community

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