Experience

Knights Absorb - Learning

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Head of Quality & Operations

  • Jun 2017 - Present

  Knights Absorb is the partner for clients that want confidence in actionable, effective learning. We are cutting edge, transparent and agile ensuring our clients’ learning & development needs are in line with commercial success. Successful and ambitious organisations, who have excellent training programmes, typically invite us in when they have identified that there are gaps in the skills and performance of the team and they need a track record of guarantee backed effective learning.Call us on 0207 112 8412 or email learn@knights-absorb.com to set up a call.(Knights Absorb - trading as Knights Agency Ltd)



Knights Agency (part of the Absorb Group)

• United Kingdom
• Professional Training & Coaching
• 1 - 100 Employee

• Office & Trainer Manager

  • Jun 2017 - Feb 2020

  Knights is a modern and specialised training company which is growing fast and branching out into various areas. My role holds the responsibility for the Office Management, Administration and Processes along with Recruiting and managing all the Trainers. It is an extremely varied role which constantly keeps me on my toes which I love. The culture is fresh and fast allowing for constant improvements to be implemented as the needs arise with the main goal of exceeding our clients expectations with specialized and/or customized courses as needed.



Self-Employed

• Virtual Personal & Executive Assistant

  • Mar 2017 - May 2017



HandyExperts

• United Kingdom
• Construction
• 1 - 100 Employee

• Account Manager

  • Jul 2016 - Mar 2017

  PGS is an extremely refreshing company in that it really does put the client first. Their guarantees to their clients are first rate with a company ethos that is completely client focussed and upfront which is rare in their industry. My key responsibilities in this role are a complete end to end process. From that first contact of receiving the initial client call through to sourcing the correct solution and tradesperson on to completion of the job and invoicing, to name just a few steps involved. This role is extremely varied with a complete focus on the client's experience ensuring every step of their experience is to the highest of standards.



PA-Dee Services

• Snr Executive/Private/Personal Assistant

  • May 2016 - Jun 2016

  On wishing to continue my career as a Virtual Assistant (VA) I was looking to freelance my services as I believe there is a big gap in the market for this type of support and finding a company with the vision to embrace virtual support as an employee was proving difficult. However, it was not long before I then found myself pulled into another role and had to put this venture to one side. It was far from a waste of my time though as I was able to gain the knowledge of creating my own website and setting up my freelance business from scratch.



Sopra HR Software

• France
• Human Resources Services
• 700 & Above Employee

• Senior Executive Assistant

  • Oct 2008 - Dec 2015

  After much deliberation and persuasion from my previous manager from ADP I took up his offer to work for him again but at HR Access which offered many new and exciting challenges. HR Access was a large organisation though not very well established in the UK with a small team of 30 and part of this role was to run the UK Office and help to get it started and established in the UK as well as a Senior PA to the Managing Director. As mentioned the UK part of this business was very small, however included in my position was to support the EMEA Outsourcing team whom the MD was also responsible for. In early 2010, as my manager’s role expanded as did mine which included support to a team of people in the US along with continuing to oversee the management of the UK Office. In October 2010 it was decided to take a new strategic direction which included moving most of the UK employees to home based working. This was ideal for myself as 90% of my role was supporting the now Global OSD Director who was constantly travelling so my physical location was unimportant. However in this change the Finance role was moved abroad so the admin part of Finance was given to me. In April 2013, HR Access was bought by a large corporation called Sopra and I continue in my role as a Senior EA and also looking after all the UK company admin. In April 2014 Sopra then teamed up with Steria creating Sopra Steria but this meant further cuts were made and the HR person was exited. Once again the administration for Human Resources was passed over to me, though with a very small team in the UK this was mainly looking after the HR files and ensuring payroll was run and approved each month.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• PA to the Managing Director/Office Services Manager

  • Aug 1998 - Sep 2008

  I was originally brought into ADP by the IT Director, who was my previous manager from GSi (a previous company I have worked for) as his PA. However, in 2000 as the company grew and the Senior Management team re-organised, I was offered a promotion to the position of PA to the MD. This position was greatly varied in its duties, I report and work directly for the Managing Director of ADP and also hold a support role to his 8 Senior Managers/Directors. Due to this kind of position my areas of responsibility cover the whole company from Accounts to Marketing or Sales to IT. I get involved in every aspect of the company with Projects tasked to me encompassing the different departments. As my position is so varied it is essential for me to be able to run several totally different projects at the same time. The ability to work under pressure with flexibility is a must.Responsibilities:• Scheduling of MD’s Diary, business & personal• All Snr Management Travel, Accommodation, Flights• Initial financial approval of Cheques, Invoices, PO’s, Expenses for MD’s signature• Client Liaison for escalated complaints• Co-ordination of departmental issues and process improvement• Multiple project management, of which the projects are assigned by the MD• Various Monthly and Weekly Reporting• Design and creation of all Snr Management presentations• Price negotiation of company rates (hotels, flights, catering, stationery etc)• Co-ordination and organisation of Annual Company Dinner Dance• Co-ordination and organisation of Annual Off-site “Kick-Off Meetings”• Co-ordination and organisation of Quarterly On-site Company Meetings• Co-ordination and organisation of Departmental Quarterly Meetings (on and off-site)• Co-ordination and organisation of Annual Off-site Summer BBQ night • Liaison with both Europe and U.S Offices for Annual ADP International Management Seminars



Petrolynx

• Office Manager

  • Sep 1997 - Oct 1998

  Petrolynx was an oil and gas consultancy firm specialising in Geology and Geophysics. Petrolynx itself was only a small company with a team of 8 specialised people but we were sub-contracted out to Delta Oil a large company based in Saudi and run by Sheikh Badr Al-Aiban (Godson to the kind of Saudi). Responsibilities:• Running of the UK Office and co-ordination between the different offices• Organisation of travel, accommodation, visa’s and flights • Co-ordination of Visits and Event for the Sheikh whilst in the UK



SIPS

• Office Manager

  • 1996 - 1997

  SIPS specialised in selling IT Equipment to the Public Sector. This was a very specialised market with certain procedures to follow. I ran the office side of things from recruitment to accounting and assisting in the Marketing and Sales reporting direct into the Managing Director. SIPS specialised in selling IT Equipment to the Public Sector. This was a very specialised market with certain procedures to follow. I ran the office side of things from recruitment to accounting and assisting in the Marketing and Sales reporting direct into the Managing Director.



GSi

• PA to IT Director

  • 1991 - 1996

  I started with GSi as secretary to the IT Director and as the department grew I was eventually promoted to PA to the IT Director in about 1993. Responsibilities:• Diary scheduling • Travel arrangements• Co-ordination of all departmental offsite and onsite meetings• Co-ordination of all employee training• Upkeep of the Contact Management Database• Personnel• Purchase Order System Upkeep• QualityGSi was eventually bought by ADP (my present employer) in 1996 I was given an option of moving to Thames Ditton or voluntary redundancy of which I took the latter.



Compex Limited

• Secretary/Office Administrator

  • 1989 - 1991

  Compex was an IT Training Company, which is where I received a lot of my basic IT knowledge. My main duties were secretarial and organising the training courses due to be held on site. Compex was an IT Training Company, which is where I received a lot of my basic IT knowledge. My main duties were secretarial and organising the training courses due to be held on site.



DMS Engineering

• Reception/Jnr Office Assistant

  • 1988 - 1989

  DMS was a recruitment agency for the Petrochem industry, my responsibilities were the basic administration including filing, upkeep of the database, typing, mail and switchboard DMS was a recruitment agency for the Petrochem industry, my responsibilities were the basic administration including filing, upkeep of the database, typing, mail and switchboard



Index Recruiting

• Temping

  • 1988 - 1988

  After leaving college, I felt I needed some experience in the different companies and in different roles therefore decided to Temp for a year. I experience all the different areas of business from Accounts to Sales and IT to HR. After leaving college, I felt I needed some experience in the different companies and in different roles therefore decided to Temp for a year. I experience all the different areas of business from Accounts to Sales and IT to HR.