Experience

PegaSys Solutions

• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Mar 2023 - Present



Ferry Beach Retreat & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Board Member

  • Jun 2018 - Present

  - Provide strategic insight and direction for Ferry Beach Park Association (founded in 1901), while overseeing the Executive Director as they offer year-round programming in 19 buildings on 32 acres. - Approve multi-million dollar annual budgets and other fiduciary responsibilities of the non-profit organization. - Assist in philanthropic activities, including the organization of fundraisers. - Provide strategic insight and direction for Ferry Beach Park Association (founded in 1901), while overseeing the Executive Director as they offer year-round programming in 19 buildings on 32 acres. - Approve multi-million dollar annual budgets and other fiduciary responsibilities of the non-profit organization. - Assist in philanthropic activities, including the organization of fundraisers.



Sponsorship of New Grace (SONG)

• President and Founder

  • Oct 2010 - Present

  Sponsorship of New Grace (SONG) is a tax exempt 501(c)(3) non-profit organization created for the sole purpose of providing the students of the New Grace Orphanage and Primary School of Iganga, Uganda with a better education and a better chance at becoming active leaders in their community. Sponsorship of New Grace (SONG) is a tax exempt 501(c)(3) non-profit organization created for the sole purpose of providing the students of the New Grace Orphanage and Primary School of Iganga, Uganda with a better education and a better chance at becoming active leaders in their community.



Starry, Inc.

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Systems Administrator

  • Aug 2022 - Aug 2022

  - Managed the configuration, implementation, and trainings for systems used daily by the Subscriber Operations Department (Accounts, Dispatch, Install Technicians, Customer Care, Tier 1.5, totaling roughly 30% of the company) and the chatbot (used for customer-facing and internal workflows).- Coordinated between stakeholders across the company to accomplish strategic company goals efficiently.

• Knowledge & Content Manager

  • Dec 2017 - Aug 2022

  Operations:- Coordinated between members of nearly every department, including C-level executives, to ensure the smooth and efficient function of the Subscriber Operations Department.- Worked with Subscriber Operations Managers to effectively and effectively resolve issues as they arose and updated materials accordingly.- Managed the ticketing system used by teams across the company, created macros, triggers, and automations, and leveraged integrations to systematically improve business operations. Content:- Wrote and maintained all internal and external FAQs, as well as all the canned responses used by Customer Care, read by over 100k people/month.- Built, integrated and maintained the company’s chatbot, which automated hundreds of hours of work per week. - Trained and coordinated a team of Content Experts from various teams, assigning Content Tasks as needed.Hiring, Onboarding & Training: - Created training materials for and managed the configuration and implementation of multiple Learning Management Systems.- Created the hiring and training process for the Department while performing various roles in the interview/hiring process.Product Management:- Used technical writing skills to develop product manuals and training materials based on prototypes of routers, radios, and other devices developed in-house. Reporting:- Gathered reporting for the Subscriber Operations, Network Operations, Engineering and Government Relations Departments. Show less

• Starry Expert

  • Apr 2017 - Dec 2017



Roostr Inc (acquired by Chartboost)

• United States
• Computer Games

• Head of Creator Marketing

  • Oct 2016 - Jan 2017

  - Managed, maintained and updated all communications with social influencers.- Developed cross-channel influencer prospecting and onboarding strategy to build a strong network of engaged partners.

• Social Media Engagement Specialist

  • Jun 2016 - Oct 2016



Alcion Ventures

• Greater Boston Area

• Administrative Professional

  • Oct 2015 - Jul 2016

  - Developed promotional materials, created infographics and drafted language for investor presentations. - Assisted in the planning of bi-annual meetings, as well as the filing of taxes, leasing agreements, and bank statements. - Developed promotional materials, created infographics and drafted language for investor presentations. - Assisted in the planning of bi-annual meetings, as well as the filing of taxes, leasing agreements, and bank statements.



Luke's Lobster

• United States
• Restaurants
• 1 - 100 Employee

• Shift Leader, Teammate

  • Jan 2014 - Oct 2015



Harvard Kennedy School

• United States
• Higher Education
• 500 - 600 Employee

• Executive Assistant, Prof. Lawrence H. Summers

  • 2015 - 2015

  Managed schedule, conducted research and compiled information on a number of topics for briefings, arranged meetings eith high ranking members of society and government, booked travel, staffed speaking engagements, assisted with finances and other personal matters Managed schedule, conducted research and compiled information on a number of topics for briefings, arranged meetings eith high ranking members of society and government, booked travel, staffed speaking engagements, assisted with finances and other personal matters



Bluejacket Brewery

• Washington D.C. Metro Area

• Teammate

  • Aug 2014 - Dec 2014



Blank Rome LLP

• United States
• Law Practice
• 700 & Above Employee

• Government Relations Intern

  • Jan 2014 - Jun 2014

  Researched and monitored news sources pertaining to client interests, wrote and edited client reports, assisted in the filing of LDAs, attended and summarized hearings at the Capitol Researched and monitored news sources pertaining to client interests, wrote and edited client reports, assisted in the filing of LDAs, attended and summarized hearings at the Capitol



Senator Angus S. King, Jr.

• United States
• 1 - 100 Employee

• Press Intern

  • Sep 2013 - Dec 2013

  Managed intern schedule, assisted communications team with press and related projects, helped with scheduling matters, ran weekly meet-and-greets between the Senator and his constituents, answered telephones, drafted responses to constituent letters, conducted a variety of research projects, coordinated weekly intern gatherings with other Senate offices Managed intern schedule, assisted communications team with press and related projects, helped with scheduling matters, ran weekly meet-and-greets between the Senator and his constituents, answered telephones, drafted responses to constituent letters, conducted a variety of research projects, coordinated weekly intern gatherings with other Senate offices



The Bear's Den Cafe & Pub

• Orono, ME

• Barista/Bartender

  • Sep 2010 - May 2013



University of Maine

• United States
• Higher Education
• 700 & Above Employee

• Potato Scout - Integrated Pest Management

  • May 2010 - Aug 2012

  Inspected potato fields in Eastern Maine for infestations and disease, wrote pesticide spray recommendations based on findings, reduced pesticide use in the state of Maine. Inspected potato fields in Eastern Maine for infestations and disease, wrote pesticide spray recommendations based on findings, reduced pesticide use in the state of Maine.