Experience

KidsLoop Indonesia

• Indonesia
• Information Technology & Services
• 1 - 100 Employee

• Chief Operating Officer

  • Feb 2022 - Present

  About Kidsloop: Kidsloop is a hyper-growth, global education technology unicorn. It aims to transform education by providing digital content (K-12 content) and also the tools and asset libraries to digitize content, collect data, and make a personalized learning path for every student. Learner tracking and analysis tools offer an in-depth look at students’ development. The KidsLoop platform is a dynamic, all-in-one education ecosystem that combines CLMS with interactive activities. Kidsloop also provides dynamic tools to digitize content, and provides its own content through the KidsLoop platform. Job Duties: 1. Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs 2. Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning 3. Oversee & manage company operations (Technology, Product, Academic, Customer Service), Commercial (Marketing, Sales/Business Development & Customer Support) and employee productivity. 4. Developing and executing strategic plans to achieve sales targets and market expanses 5. Owning and hitting / exceeding annual sales targets (B2B, B2G, B2B2C, B2G2C) Show less



Kelas Pintar

• Indonesia
• E-Learning Providers
• 100 - 200 Employee

• • Oct 2020 - Feb 2022

  1. Owning and hitting / exceeding annual sales targets (B2B, B2B2C and B2G) nationwide 2. Developing and executing strategic plans to achieve sales targets and market expand.3. Manage all Pre and Post sales activity4. Building and maintaining strong, long-lasting customer relationships

• • Sep 2018 - Oct 2020

  Lead the Product Lifecyle, Product strategies, Content Management, PnL Management, Communications guidelines and responsible for innovation pipelines focused on both current product optimization and new product development include menu merchandising and development as well as pricing analytics and cost analysis for SKU management and rationalization.1. Oversee strategic planning, development, implementation and coordination of product marketing to meet strategic business objectives.2. Develop strategies and delivering against consumer, brand, financial, and operational objectives.3. Track and research education trends in the industry, and specifically among competitors, and develop strategies to stay ahead of and capitalize on opportunities.4. Work closely with the external team to lead and help products move efficiently through the product pipeline process; conduct research when necessary to provide diagnostic information.5. Manage content development and management. 6. Manage product development, testing process, including planning, tracking and communication.7. Manage the implementation of enhancements to existing product lines. Develops plans, secures resources and coordinates the activities across multiple functional areas to ensure changes to product marketing and operations are implemented within established time frames.8. Develops pricing strategy across channels and maintains pricing for designated products.9. Establishes and monitors qualitative and quantitative benchmarks to measure and evaluate product goal achievement.10. Partner with Advertising/Marketing Communications to provide all relevant product information needed to create breakthrough marketing communications.11. Work with internal teams to develop consumer insights that inform marketing plans, as well as test the effectiveness of marketing activities.12. Manages third-party services supporting product marketing and production; Negotiates contracts and monitors vendor performance. Show less



PT Smartfren Telecom Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Mobile Broadband (MBB) & IoT device product management - Section Head

  • Mar 2015 - Sep 2018

  Lead E2E developing Mobile Broadband (MBB) & IoT device product from planning, sourcing and vendor management, Go To Market, pricing/bundling, technical requirement, certification (POSTEL & TKDN), UAT, FUT, QC, delivery and post launch monitoring and analysis. 1. Product Planning  Understand the market requirement and technology trend by Conducting market research, Create product roadmaps, Generating product spec requirements, time to market plan and strategies through interaction with cross-functional team, data analysis, competitor research and user/market insight.  Create competitive price and innovative product service bundling.  Monitor and analyze market trends, market stock, warehouse stock, activation rate and also studying competitors services and product 2. Sourcing and Vendor Management  Find the good and credible supplier/vendor (vendor selection) by release request for proposal (RFP) to all potentials suppliers (OEM/ODM).  Manage and Minimized the extra cost and risks by create device product termsheet document/agreement for supplier/vendor that contains device software and hardware requirements, timeline commitment, after sales service, Quality, inspection and logistic requirements. 3. Product Management and Go to Market execution  Develop and execute the product concept, solution, feature, UI-UX, aim, highlights and USP for ATL/BTL communication purposes of every products and segments  Provide product brief and training, relevant clinical papers and the necessary technical expertise for sales team to enable them sell the product.  Manage product quality and project timeline by Develop and Execute project scope, activity list, timeline, staffing plans, maintaining the critical path, Setting Priority and problem solving.  Manage and Work closely with the service, design/creative, development (UAT and FUT), CE and QA teams to make sure all deliverables are correctly executed and meet expectations Show less



PT Smartfren Telecom Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Device Qualification and Project Enhancement - Manager

  • Apr 2010 - 2015

  • Technical Project Management for all Smartfren’s Devices Product (Smartphone, Tablet, MIFI, CPE Router, Modem, PABX, etc). • Lead and handling Field test and Customization all Smartfren’s devices, such as RF test, Interoperability test, UI/Software customization, Feature and Functionality test and User Acceptance Testing (UAT), to assure all errors or bugs were tracked and product is ready for commercial launch. • Identify and developed new emerging technology trends into devices such as VoLTE, ViLTE, VoWIFI, eMBMS, etc by working closely with device vendors and product service management for commercialization of new technology. • Manage and handling device enhancement project Enhancement Projects done/achievement: 1. FOTA (Firmware over the Air) system development and implementation. Develop device Firmware online update system (FOTA) to have robust software upgrade solution to provide faster time to market and increased quality over the air/internet. 2. International Roaming system for Andromax devices. Develop and create the design for International Roaming feature and solution on Andromax devices 3. Andromax Device subsidy locking system Develop and create the design of Device Subsidy Lock system to add protection for any procured Andromax devices 4. Andromax UI and UX standard customization Manage and Create UI standard customization document for all Andromax devices. Show less



PT Mobile-8 Telecom

• Telecommunications
• 1 - 100 Employee

• • Sep 2007 - Apr 2010

  • Performed User Acceptance Test for all new devices bundled, UIM Card and VAS product.• Manage mobile devices field test, evaluation and approval process, Activities needed to ensure the product is ready for Commercial launch.• Performed mobile application testing as well as regression testing and interoperability testing to ensure that mobile performs per specification.• Provided feedback and technical support onsite and offsite during pre and post product acceptance phase by working with internal departments such as Engineering, Sales, and Marketing.• Verifying and ensure all the VAS Product and new feature implemented are consistently worked across in all devices and appropriate with requirements and quality of customer experience.• Preparing technical document and evaluate devices and VAS product based on the technology.• Providing technical analysis and design for new product that proposed by product team.• Support testing and monitoring all network technical activities, such us Integration system, patching system, Migration and etc.• Handling customer complaint & troubleshooting for technical problem of Mobile device, UIM/SIM Card, Data Service, BREW Service and VAS application.• Giving Analysis, Review and Training for technical issues of Mobile device, UIM/SIM Card, Data and VAS product. • Coordination with vendor to solve problem and any network configuration changing related with VAS product, Devices and UIM/SIM Card. Show less

• • Mar 2006 - Sep 2007

  • Monitoring, Controlling daily duty of operational • Reporting daily, weekly even monthly of operational performance • Conducting inventory of operational tools & supports • Scheduling daily duty of operational • Updating and sharing new information to all call centre agent• Monitoring team performance to ensure that the call center goals are meet and Supporting call center quality.• Manage a team and directing their activities for the achievement of call center targets and goals (service level).• Making coordination to others internal division • Handling and follow up customer complaint and the problem that call centre agent cannot handle by following Policies and procedures.• Giving service to customer & Meet set targets on a daily basis. • Understanding customer’s needs and providing excellence in customer service.• Guiding and Educate customers for Data Access Setting, WIFI and Modem Internet connection setting• Handling complaint from customer & Creating customers complaint report Show less