Experience

Broadleaf Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Renewal Specialist

  • Sep 2022 - Present



Breath of Hope, Incorporated

• United States
• Non-profit Organizations

• Business Manager/ Grant Writer

  • Feb 2014 - Present

  •Recruit and train volunteers for asthma workshops and fundraising events for children•Strategically coordinate 2 annual workshop events for the education of asthmatic children•Educates over 50 at risk children and families annually on asthma management and prevention within lower income communities •Maintain organization website by creating and uploading knowledgeable kid friendly information to be displayed•Responsible for creating all marketing and promotional material for the organization.•Writes Grants (2015 United Way Community Building Grant Winner)



BMC Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Maintenance Renewals Manager

  • Jul 2019 - Aug 2022

  ▪ Achieved 135% of renewal sales goal for Enterprise Renewals in FY22 by effectively negotiating and closing out multi-year renewal deals ▪ Collaborates with Partners, Best Practice Managers and Field Sales reps to identify and strategize potential avenues for growth through product migrations and implementations of additional licenses. ▪ Prepares business proposals and maintenance contracts 90-120 days prior to support expiration to accurately identify potential renewal risks and customer growth opportunities▪ Assists with resolving customer discrepancies pertaining to account installs, migrations and mergers. ▪ Works closely with SaaS, On Premise Subscription and Perpetual Accounts▪ Reviews previous and current agreements to ensure new contracts are compliant and ready for processing

• Order Specialist

  • Jul 2016 - Jun 2019

  •Train and provides daily administrative support to more than 15 sales personnel to ensure customer orders are processed efficiently•Communicate extensively with Best Practice Managers and Contracts Managers to ensure order documents are compliant and bookable•Resolves contract discrepancies in a responsive timely manner as well as monitor contractual and licensing agreement changes•Assist with business proposal preparation and negotiation of contracts orders for new business and renewed business•Generates and validate order contracts, Product order forms as well as new licensing agreements for compliancy •Research customers' entitlement, contracts, contacts, support IDs and provide recommendations for these cases



YP, The Real Yellow Pages®

• United States
• Advertising Services
• 700 & Above Employee

• New Media Account Manager

  • Apr 2014 - Oct 2015

  •Managed current and new client relationships; which also included revitalizing dormant accounts and up-selling techniques and contract generation to broaden Yellow Page's brand with customers •Uncovered client’s business organizational needs through strategic planning and analytical conversation. •Developed effective selling strategies to promote business growth and value by using a variety of visual Presentation aids and market research of competitors•Utilized critical thinking and creative problem-solving abilities to resolve complex challenges and execute all situations with perseverance and patience•reviewed previous and current agreements to ensure new contracts were compliant and ready for process•Achieved digital sales goals 110% by successfully negotiating and asking for the sale•Increased direct mailing revenue by 50% in my assigned territory



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Small Business Solutions Consultant

  • Oct 2011 - Feb 2014

  •Provided strategic interventions while successfully executing primary market objectives•Increased business mobile application sales by 72% and business tablet integration by 56%•Provided exceptional service while responding to customer requests by identifying appropriate resources and interventions that most effectively accomplished their objectives•Followed up with prospective customers, leveraging interpersonal skills to establish relationships and closed sales•Researched and analyzed area competition and used data to inform business decisions



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Leadership

  • Sep 2009 - May 2011

  • Improved training results buy coaching employees on how to appropriately diagnose problems and create actions that effectively solve them.• Remained well informed of the current and most effective employee development approaches. • Conducted training that motivated, built competencies, and improved individuals performances and contributions to T-Mobile's annual results• Developed key procedures for improving the organizational efficiency of handling relevant paperwork • Improved training results buy coaching employees on how to appropriately diagnose problems and create actions that effectively solve them.• Remained well informed of the current and most effective employee development approaches. • Conducted training that motivated, built competencies, and improved individuals performances and contributions to T-Mobile's annual results• Developed key procedures for improving the organizational efficiency of handling relevant paperwork