Experience

PT Layan Procust Utama

• Indonesia
• Business Consulting and Services
• 1 - 100 Employee

• Learning and Development Manager

  • May 2022 - Present

  PROJECTS: >> TOKPEDIACARE MANAGED SERVICE QUALITY MANAGEMENT (YOGYAKARTA, Central Java). • Analyze data to find areas for improvement/problems then design, implement and improve quality standards • Provide operational support based on analyzed data or findings and recommendations that can lead to improvements. • Evaluate organizational performance to ensure that training meets business needs and improves performance. >> SHOPEE INTERNATIONAL (JAKARTA, Pakuwon Tower ) & >> SEABANK INDONESIA PROJECT ( SOLO Central Java, Paragon Mall ) - ( SEAGROUP) • Design, lead, and implement innovative talent development strategies, effective learning programs, and Employee Engagement • Evaluate organizational performance to ensure that training meets business needs and improves performance. • Manage end-to-end recruitment (sourcing, interviewing, assessment, on-boarding, off-boarding) Show less



PT. Personel Alih Daya (Persada)

• Indonesia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• • Feb 2020 - May 2022

  BANK INDONESIA PROJECT• Identify and assess future and current training needs through job analysis, career paths, and annual performance appraisals.• Creating organizational culture through communication strategies that align with company values and Employee Engagement.• Manage and direct all aspects of Equal Employment Opportunity, Business Acumen, and Human Resource training utilizing current delivery methods and media to include, LMS, webinars, video, and classroom instruction.

• • Jun 2019 - Jan 2020

  • Create and execute learning strategies and programs aligned with Corporate Culture• Evaluate individual and organizational development needs to make Talents Mapping• Create TNA by various methods, Design curriculum, Design Modul also material, Deliver Material, and Evaluation

• • Jun 2016 - Jun 2019

  • Map out annual training plans for management and all outsource employees (milestone of people development)• Make a Talent Mapping and Matrix Competence all Corporate and outsource employees• TNA , design syllabus and Curriculum, develop meterial and deliver training programs (outsourced and/or in-house) also evaluate ( ROI )• Assess instructional effectiveness and monitors the impact of training on employee skills and KPI (weekly, monthly and annually)



Traveloka

• Singapore
• Software Development
• 700 & Above Employee

• Junior Learning And Development

  • Aug 2015 - May 2016

  • Conduct regular review of all call center operational performance • Help managers develop their team members through career pathing • Develop effective induction programs for new staff, apprentices, and graduate trainees • Conduct regular review of all call center operational performance • Help managers develop their team members through career pathing • Develop effective induction programs for new staff, apprentices, and graduate trainees



PT Kartika Nusa Reksanada - Kartika FM 103.9

• Senior Corporate Trainer

  • Sep 2012 - Jul 2015

  • Carries out performance assessments during training to assess trainee’s skill level and adjust the curriculum to achieve attainable goals for the desired end state of training • TNA, design, develop, deliver and evaluate training programs in both a formal (classroom) and informal practical use then evaluate it • Maintains appropriate records of trainee’s skills development & Couching and counseling for all staff who couldn't achieve the KPI • Carries out performance assessments during training to assess trainee’s skill level and adjust the curriculum to achieve attainable goals for the desired end state of training • TNA, design, develop, deliver and evaluate training programs in both a formal (classroom) and informal practical use then evaluate it • Maintains appropriate records of trainee’s skills development & Couching and counseling for all staff who couldn't achieve the KPI



Chaffa Tour and Travel

• Project Manager

  • Aug 2011 - Jul 2012

  • Creates and maintains ‘own’ Project Roadmap for a signed customer Implementation, and any follow-on Support efforts. • Builds and maintains a Project budget forecast for the duration of customer Implementation, and any follow-on Support efforts. • Manages internal and external team/stakeholder expectations through daily, weekly and monthly communications with Stakeholder • Creates and maintains ‘own’ Project Roadmap for a signed customer Implementation, and any follow-on Support efforts. • Builds and maintains a Project budget forecast for the duration of customer Implementation, and any follow-on Support efforts. • Manages internal and external team/stakeholder expectations through daily, weekly and monthly communications with Stakeholder



PT. Sumber Alfaria Trijaya, Tbk

• Indonesia
• Retail
• 700 & Above Employee

• Store Head

  • Aug 2009 - Jul 2011

  • Developing store strategies to raise customers pool, expand store traffic and optimize profitability • Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff also ensuring high levels of customer satisfaction through excellent service • Developing store strategies to raise customers pool, expand store traffic and optimize profitability • Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff also ensuring high levels of customer satisfaction through excellent service