General Manager

• Oct 2015 - Present

Consultant

• 2012 - Sep 2015

Key roles:  Provide clients with SOHO IT hardware, software and networking support services  Advise clients on strategic IT infrastructure  Project Management  Volunteer IT and other support to Non Profit Organisations Key roles:  Provide clients with SOHO IT hardware, software and networking support services  Advise clients on strategic IT infrastructure  Project Management  Volunteer IT and other support to Non Profit Organisations

Senior Network Engineer

• 2002 - 2012

Key roles:  Managed the 112WC-ECC project infrastructure. Progressed from the initial voice logger specialist role to assume full responsibility of the IT infrastructure including networking, LAN/WAN, IT Desktops and Servers HW/SW, Generator, UPS and Environmental control  Provided 2nd and 3rd level support to the Desktop Technicians  Represented technical views during 112WC- ECC meetings for IT planning purposes  Monitored and reported on Service Level Agreements  Managed a Microsoft Active Directory, including Exchange  Managed 17 Microsoft Servers, forest and tree for Active Directory, 3rd party Application Servers, SQL servers and Back office Servers  Managed the Nortel Network, Stacked switches, Passport 8600 and the Contivity Firewall  Aligned other WITNESS installations in the Western Cape and supported engineers in the rest of the country.  Participated in the maintenance of several ROCWELL sites  Involved with Virtualisation Projects  Provided Network support for other engineers in the Western Cape  Ensured onsite Network operational support for customers, including but not limited to ACSA CPT and PetroSA  Maintained technical knowledge by completing several courses in Johannesburg before moving to Cape Town Show less

Senior Cust Rep

• 1998 - 2002

Key roles:  Serviced COMPAQ equipment as a Field Engineer and transitioned to DELL products  Obtained certification as a DCSE MASTER(DELL Certified Systems Engineer) to install and maintain DELL equipment  Completed training on the PowerEdge 8400 series (a 8 way CPU with a Profusion Chipset) and MS Clustering in the UK  Promoted to Senior Customer Services Engineer in the Networking Team  Supported and maintained UNISYS propriety equipment as well as third party customer equipment including networking equipment from BAY Networks, NOKIA, LUCENT Technologies, NORTEL, CISCO and TimePlex  Involved with the Voice Recording Solution of EYRETEL  Spearheaded the installation and maintenance of the following products: digital and analogue E1000 recorders and the relevant SW, digital and analogue MediaStore MK1 recorders with E-Ware1 and Unify, Digital and analogue MediaStore MK2 recorders (SW version 4, 5, 6) with E-Ware2 and Unify2  Installed and configured several sites with digital, analogue and DET configurations  Rendered 24HR standby and after hours customer service Show less

Senior Compaq Trainer

• 1996 - 1998

Key roles:  Served as Applications Instructor initially and ensured end-user support on hardware and software, including network.  Responsible for user administration and support of all hardware as LAN Administrator (Netware 3.11)  Appointed to Senior Instructor to present courses at advanced level including Computers Made Easy, MS DOS, Quattro Pro, MS Mail, MS PowerPoint, MS Works, Windows 95, Dbase III, MS PowerPoint, MS Access, WordPerfect, AmiPro, MS Excel, MS Schedule +, Windows 3.1, Lotus 123, MS Word, Approach and MS Project  Promoted to attend and present the COMPAQ training and transferred to Head Office in Johannesburg as the Service Certification and Systems Technologies trainer.  Instructed Service certification course covered COMPAQ Notebooks and Desktops. The Systems Technologies course covered Intel architecture, SCSI technologies, RAID implementations, Networking and COMPAQ Servers.  Presented the COMPAQ courses in Cape Town, Durban, Botswana, Tanzania, Eritrea Show less

Telecom Technician

• 1993 - 1996

Key roles:  Tested a new party line system, imported system from Israel, at Windhoek Training Centre  Promoted to Carrier Room to work on Mark IV open wire equipment o Helped with– troubleshooting, fault-finding and maintenance  Promoted to the Microwave Transmission Division o Worked on the Analogue and Digital Microwave Systems. o This included maintenance, service and support.  Promoted to the Technical Repair Centre was involved with the repair of Telecom equipment o Fulfilled circuit testing using diagrams and other standard fault-finding and repair procedures  Promoted and transferred to Tsumeb. o Assumed responsibility for the maintenance of the following transmission equipment Digital and Analogue Microwave Systems, the Fibre-optic system and Data lines  Solved all the PC related problems including software and hardware  Involved in the setting up of the LAN. (MS Win 3.11)  Rendered 24HR standby and after hours customer service Show less