Austin Decker
Information Technology Engineer at TCI Technology Consulting Inc- Claim this Profile
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Bio
Credentials
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Microsoft Technology Associate: Security Fundamentals (MTA)
MicrosoftMar, 2021- Sep, 2024
Experience
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TCI Technology Consulting Inc
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Information Technology Engineer
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Jul 2022 - Present
- Systems Administrator - IT Engineer role that managed Windows, Windows Server, SQL server, Active Directory, Group Policy, and endpoint devices.- Identified and prioritized production equipment troubleshooting and repair in a timely manner.- Managed Cisco Meraki switches and firewall, (Cisco Layer 2 Switching & Layer 3 Routing,) as well as HP switches, in a production environment.- Provided support for Windows devices, Apple iPhones, Apple/Windows tablets, Canon office copiers, Lexmark dot-matrix printers, and HP office laser printers.- Managed video camera software for a production environment.- Organized and configured CAT 5/6 cabling for a copper/fiber network infrastructure.- Provided end user support for Microsoft Office 365 products.- Managed Mitel IP phone systems for end users.
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NRTC
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Iran
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Nanotechnology Research
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1 - 100 Employee
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Technical Product Support Specialist - L3
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Aug 2021 - Jul 2022
• Answer inbound technical support phone calls, chats and emails related to NRTCʼs ISP partners.• Consult with customers and provide additional solution in the form of up-selling NRTCʼs products and services.• Remotely connect to customers computers to install products and troubleshoot Windows, printer, and email issues.• Identify, troubleshoot and assist customers with voice, data, video and connection issues remotely.• Answer customer service related questions.• Track and record each phone call and provide a detailed description of the call.• Provide backup assistance for other Technical Support Representatives.• Advanced from L1 to L3 technician in under 6 months and have acquired multiple Tech of the month awards.
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Self-employed
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Real Estate
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1 - 100 Employee
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Installation Technician
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Nov 2020 - Aug 2021
• Installed wireless network infrastructure and security camera system, using hand and power tools and validated conformity to client specifications, manufacturer installation instructions, and local codes.• Inspected in-progress and completed work to identify and correct any quality issues.• Worked effectively both at heights and in confined spaces to complete efficient installations.• Coordinated preventive maintenance schedules and updated timelines according to available resources.• Read dimensioned drawings and building blueprints to accurately plan and carry out installation work.
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Video Game Streaming
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Sep 2020 - Aug 2021
• Provide critical reviews of creative assets in games, discerning and illustrating weaknesses in gameplay broadcasting.• Moderate viewer activity and mitigate spam accounts to ensure a positive streaming experience.• Install, maintain, and optimize all audio, video, and technical equipment used to record and stream media.• Identified, trimmed, and edited image and sound in videos of different segments to the desired effect and time limits.• Create social media accounts to increase viewer recruitment and interest.
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Auto Mechanic
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Sep 2020 - Aug 2021
• Handled basic vehicle maintenance, including oil changes, tire rotations and balancing, and common parts replacements such as timing belts and water pumps.• Test drove vehicles before repairs to determine required actions, as well as after repairs to assess performance of newly installed and adjusted parts.• Presented vehicle features, model options, and pricing information to assist customer decision-making.• Demonstrated car features and benefits and facilitated test drives to enhance customer experience.
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Wabash Steel LLC
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Construction
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1 - 100 Employee
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Maintenance Technician
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Feb 2020 - Sep 2020
• Used hand and power tools to repair machines, structures, and systems.• Applied critical thinking in inspecting, troubleshooting, and diagnosing equipment.• Conducted scheduled preventive maintenance on conveyors, production machines, and motors. • Used hand and power tools to repair machines, structures, and systems.• Applied critical thinking in inspecting, troubleshooting, and diagnosing equipment.• Conducted scheduled preventive maintenance on conveyors, production machines, and motors.
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Advance Auto Parts
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Feb 2018 - Feb 2020
• Greeted all customers and provided prompt and friendly service.• Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.• Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor. • Greeted all customers and provided prompt and friendly service.• Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.• Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
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Education
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2021 - 2021
MyComputerCareer
Information Technology Security and Administration -
2018 - 2020
Vincennes University
Computer Networking and Security Specialist
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