Experience

StickyGinger

• United Arab Emirates
• Public Relations and Communications Services
• 1 - 100 Employee

• Office Manager

  • Mar 2022 - Present

• Finance and Admin assistant

  • Oct 2020 - Mar 2022

• Office Administrator

  • Feb 2019 - Oct 2020



All Events Services

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Purchasing / Office Administrator

  • Dec 2016 - Dec 2018

  Provided support to the firm for all the projects and Events to be materialized in UAE and the MENA region. Manage to create and issue more than 10 Purchase Orders per day to accommodate purchase requirements from various projects. Activities to include processing the approvals of invoices, preparing correspondences / documentation, pre-qualifying / evaluating vendors, arranging / handling shipments, assisting on RFQs or tenders, managing vendor records / database, and interface with employees across multiple departments and ensuring efficient completion of special projects. As an office administrator I Performed a broad range of multi-task administrative office management, customer service functions in support of more than 50 employees ( Project managers, office employees, transportation, scaffold crew and warehouse staff) Coordinated with hotel bookings of outsourced project managers and guest flight tickets of all employees, calendars of the company car and visa renewals of employees, Manually putting man hours(Timesheets) of more than 50 crew in the system, Monitored the inventory of office supplies and operational needs. Show less



Telesense - Etisalat

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Key Account Manager

  • Mar 2016 - Dec 2016

  I am focused on determining and managing key accounts in order to accomplish and advance sales budgets, and maximize opportunities to make sales. I’m also responsible for achieving certain sales target from direct sales routes through the process of growing and developing existing clients. • Create business proposals for new and existing opportunities. • Give a rundown of the level of competition and general market activities on a daily basis to the general manager. • Serve as an agent in the company with a view to achieving budgeted sales within the UAE. • Establish relationship with clients and provide high standard of customer service continually. • Give a rundown of the level of competition and general market activities on a daily basis to the general manager and Team Leader. Show less



Dunia Finance

• Dubai, United Arab Emirates

• Relationship Manager

  • Jun 2015 - Feb 2016

  This Job involves working with clients to help them make the right decisions with their accounts and explain the financial services and make an offer to them. Identifying possible sales opportunities and generate new business for the company. This Job involves working with clients to help them make the right decisions with their accounts and explain the financial services and make an offer to them. Identifying possible sales opportunities and generate new business for the company.



Cash Flow Outsourcing Services, Inc

• Philippines
• 1 - 100 Employee

• Quality Assurance Analyst

  • Jan 2014 - Mar 2015

  • Drafted quality assurance guidelines and call flow to be presented to the team leaders and agents. • Listen and monitor agents calls to ensure adherence to guidelines and procedures. • Provide evaluation to agents with corresponding score and implement appropriate corrective actions. • Identify training needs and organize training interventions to meet quality standards. • Investigate customer complaints and non-conformance issues. • Update Operation Managers about new information rollouts and ensure implementation. • Conducted campaigns for Car Champs and Cash Flow Investments Investment Partners LLC Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2012 - Jan 2014

  • Professionally handle high volume incoming inquiries from customers clients products and services • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services • Resolve customer issues via one call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and customer benefit in decision making. • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Show less



Epixtar

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Telesales Representative

  • Oct 2006 - Oct 2011

  Promote products to fulfill client requirements through outstanding service. Evaluated customer activities through comprehensive data analysis and testing. Conducted cold calling and warm calling while promoting company image of professionalism, integrity, and quality. Initiated proactive outbound tele-sales calls to obtain new business from prospects. Functioned as the first point of contact for identifying customers, providing both inbound and outbound telephone based contact. Conducted sales campaigns and projects for Applied Card Bank, Compucredit, Paula Young ,Discover card (USA) card acquisition and insurance and DODO (Telecom Australia) companies. Show less