Experience

Sun Concierge & Staffing

• United States
• Facilities Services
• 1 - 100 Employee

• Concierge Manager

  • 2016 - Present

  Deliver unmatched service for approximately 200 guests, residents, and contractors at a variety of properties in the Washington, DC metro area including The Wilton House, Dorchester House, Potomac Place Towers & Condominiums, Carleton Condominiums, and -- currently -- The Beauregard Condos. • As manager, revise and upgrade Standard Operations Manual to improve overall business management. • Over a period of twelve months' time, launched and tested an internal monthly newsletter titled “TheBeauregard” to engage and inform The Beauregard community.



​We are LegalShield | We Are LegalShield

• Independent Associate

  • Jul 2015 - Present

  Developed and executed a business plan to grow a profitable company focused on the delivery of legal and identity theft products for individuals and companies. • Conduct marketing and sales strategies to consistently meet or exceed performance goals through B2B tools, marketing, and sales targeted at referral network growth.• Build and maintain positive working relationships with clients by gaining a thorough understanding of customer needs and delivering high quality service in response to each client’s specific needs.



Association of Community College Trustees

• United States
• Higher Education
• 1 - 100 Employee

• Consultant

  • Apr 2014 - Sep 2014

  As Board Leadership Services consultant, supported the Vice President of Education, Research and Board Services in the fulfillment of ACCT’s mission and goals by supporting projects. • Worked with ACCT’s senior leadership including Vice President of Education, Research, & Board Services to provide guidance and expertise in the planning and execution of the Leadership Symposium & Governance Institute for Student Success programs. As Board Leadership Services consultant, supported the Vice President of Education, Research and Board Services in the fulfillment of ACCT’s mission and goals by supporting projects. • Worked with ACCT’s senior leadership including Vice President of Education, Research, & Board Services to provide guidance and expertise in the planning and execution of the Leadership Symposium & Governance Institute for Student Success programs.



American Council on Education

• United States
• Higher Education
• 100 - 200 Employee

• Senior Program Manager, Inclusive Excellence Group

  • Oct 2011 - Sep 2013

  Collaborated with IEG’s Director in the leadership and development of programs and conferences for ACE’s National and Regional Women’s Leadership Forums, Moving the Needle Roundtables, annual State Coordinators’ Conferences and the Women’s Network Executive Council (WNEC) board meetings and retreats. o Successfully managed operating budgets of over $900k. o Developed and launched a series of successful marketing campaigns to increase event registrations resulting in a waiting list for the first time in the organization’s history.

• Program Manager & Associate, Office of Women in Higher Education

  • Jan 2008 - Oct 2011

  Served as department financial signatory, effectively managing all monetary activities, including the reconciliation of monthly budget activity to ensure compliance and forecast budget expenditures and allocations. o Applied logistical expertise and attention to detail to lead and execute all meetings, forums, conferences, and retreats for local, regional and national events, including Board events, ensuring smooth and efficient experiences for attendees and participants. o Leveraged technical competence when coordinating with IT staff to improve virtual meeting and conference interfaces and registrant experiences. Managed OWHE website development and contributed high value content.



American Council on Education

• United States
• Higher Education
• 100 - 200 Employee

• Program Manager, GED Testing Services (GEDTS)

  • Jan 2005 - Mar 2007

  Directed end-to-end testing service operations, managing accommodations requests and developing processes to expedite them. o Engaged the services of consultants and reviewers to improve completeness of case management. o Led the development and execution of web-based information collection systems for accommodations and GED Options projects. o Managed the GED Administrator’s Conference awards process and program logistics from start to finish.o Coordinated training for all aspects of GED Administration by engaging with executives including Chief Examiners, State Options Coordinators, consultants, and reviewers throughout the U.S.

• Test Development Manager, GEDTS

  • Jan 1999 - Dec 2005

  Managed all aspects of GED Test related programs including production schedules, final forms reviews, test development, internal assessments, updates, and improvements.