Experience

Metadeck

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Support Manager

  • Apr 2021 - Present

  Customer Support Manager at Metadeck Customer Support Manager at Metadeck



Learning Pool

• Ireland
• E-Learning Providers
• 200 - 300 Employee

• Learning Consultant at Learning Pool

  • Jan 2020 - Apr 2021

• Customer Success Manager

  • Sep 2018 - Jan 2020



MediaCorp Online Ltd

• Account Manager

  • Sep 2011 - Sep 2018

  Mediacorp are an e-learning consultancy company which has been in operation for more than 10 years.Using our experience and efficient work practices, we can deliver high-quality solutions which deliver measurable results quickly and cost effectively. We work in close partnership with our customers to ensure their goals and aspirations are achieved.MediaCorp specialise in Learning Management and E-portfolio system provision, bespoke and off the shelf e-learning, consultancy and support.MediaCorp work with companies such as AG Barr, Aberdeenshire Council, PwC, Deloitte, DWP and SkillBoosters.



Learning Nexus

• United Kingdom
• E-learning
• 1 - 100 Employee

• Regional Manager (Scotland)

  • Sep 2008 - Jun 2011

  As Regional Manager for Scotland I aim to provide excellent account management and dedicated customer support, before, during and beyond implementation of eLearning solutions.My learning and development background enables me to assist customers from building a business case for eLearning to marketing eLearning resources and supporting learners, whilst aligning their eLearning provision to current training and organisational strategies.I also work closely with the eLearning Alliance Scotland, delivering best practice workshops using specific return on investment case studies.



North Lanarkshire Council

• Training Officer

  • Aug 2002 - Sep 2008

  I worked within a large department of the council delivering learning interventions to a diverse range of employees, from Directors through to Litter Pickers! I researched prepared and delivered engaging training to key groups, aligning to organisational goals and individual section requirements. I also sat on focus groups for Appraisal processes and annual staff conference, volunteering to present to 120 + managers. I worked within a large department of the council delivering learning interventions to a diverse range of employees, from Directors through to Litter Pickers! I researched prepared and delivered engaging training to key groups, aligning to organisational goals and individual section requirements. I also sat on focus groups for Appraisal processes and annual staff conference, volunteering to present to 120 + managers.



Northumbria Police

• NVQ Trainer/Assessor

  • Jul 1986 - Jul 2000

  Over a period of 14 years in Northumbria Police I moved from Admin Clerk through to Admin Assistant gaining a vast amount of experience along the way. I then secured a lateral development move to the newly formulated Vocational Qualification Unit where I secured assessor and verifier status, together with Training & Development and Customer Service NVQ qualifications. This is where my passion for learning and development began! I also qualified to become a Role/Actor and Assessor for the police promotions exams.