Experience

Florence Sawyer School
• United States
• Education Management
• 1 - 100 Employee
• Administrative Assistant

  • Aug 2015 - Present

Clinton Elementary School
• United States
• Education Management
• 1 - 100 Employee
• Substitute Teacher

  • Mar 2015 - Present


Salloway Dental Specialty Partners

• Office Manager

  • Aug 2014 - Mar 2015

  Financial Management - Create daily, weekly and monthly reports to track production, collection and adjustments by patient and provider Customer Relations - Assist patients in understanding recommended treatment plans and financial obligations. - Manage receptionist area, including greeting visitors and responding to telephone and in person requests for information - Act as liaison between the patient and the insurance company in reconciling claims - Advise patients on treatment affordability approaches, securing alternative payment plans including outside financing options Operations - Administer compliance protocols for all patient regulations including privacy protection and data destruction laws - Process payments to and generate statements of patient accounts - Manage the daily calendar and schedules for the dentists and office staff - Control inventory of all dental and office supplies and ensure that all office equipment operates properly - Serve as central point of contact for outside vendors Personnel Management - Provide employee relations support, coordinating all department functions for team of 6, ensuring effective teamwork, and facilitating issue resolution among staff - Administer protocols of compliance for state and federal employment regulations - Produce weekly payroll for doctors and staff - Draft staff meeting agendas and executed meeting follow ups Communications - Manage a high volume of internal and external communication, including email, phone and mail from referring dentists, insurance companies, vendors, and patients - Submit all insurance claims and predetermination of benefits including requests for additional documentation and narratives for appeals - Respond to all media and public relation inquiries - Represent the office in all tenant business with the building’s condominium association - Develop and implement various successful marketing strategies for the office Show less



Elliot W. Salloway, D.M.D.

• United States
• Medical Practices

• Office Manager

  • Mar 1989 - Jul 2014

  - Created effective forms and protocols for communicating with insurance companies resulting in increased efficiency in the resolution of billing issues, claims collection, and the processing of predetermination of benefits and appeals - Developed a new method of photo duplication of X-Rays to assist with insurance claim requirements reducing office cost and saving staff time - Planned and executed a major office renovation following extensive flood damage. Initiated contact with the insurance company, worked with the adjuster, hired and directed all contractors, and oversaw project through successful completion - Increased insurance reimbursement income by negotiating higher specialist fee schedules and developing contracts with additional insurance companies - Proposed and established new revenue stream by initiating program of in-office retail product sales - Reconciled all bank accounts, credit lines, and deposits - Paid all invoices and statements for the office as well as the doctor's personal accounts - Processed and submitted all local, state, and federal tax forms and payments Show less


Archer Kent Super Drug
• Store Manager

  • 1981 - 1989

B'nai B'rith Youth Organization
• France
• Civic and Social Organizations
• Youth Advisor

  • 1981 - 1985