Owner, President and CEO

• May 2018 - Present

Chief Operating Officer

• Jun 2009 - May 2018

Responsible for developing new partnerships and enhancing the existing ones, managing the physical needs of the multifamily properties, architect of growth, relationship manager, developing the organization's talent, managing morale, modernizing the business, managing the corporate vision, implementing PR strategies, custodian of cash and accounts, mediator of disputes, and ensuring that UPA is maximizing the opportunities available with the current vendors.

Vice President, Merchant Services Program Manager

• Jul 2008 - Jun 2009

Responsible for developing, maintaining, and improving critical business systems and processes required to drive merchant servies sales and revenue. Work with cross functional teams to develop and implement internal and external marketing and sales promotions, new products and features, and training and incentive plans. Work with two key vendors to enhance the relationship, product offerings, and issue resolution. Responsible for developing, maintaining, and improving critical business systems and processes required to drive merchant servies sales and revenue. Work with cross functional teams to develop and implement internal and external marketing and sales promotions, new products and features, and training and incentive plans. Work with two key vendors to enhance the relationship, product offerings, and issue resolution.

Relationship Manager, Dillard's Credit Services

• Mar 2008 - Jul 2008

Managed the American Express relationship for Dillard's, including ongoing planning and analysis to ensure the goals and objectives were met for all key stakeholders. Monitored and manageed performance of all key credit metrics for the AmEx product vs. plan. Integrated client, credit, and product offerings at targeted key customer touch points; developed and manageed the acquisition and lifecycle marketing strategies, including flip initiatives.

Marketing Manager

• Aug 2006 - Mar 2008

Led marketing projections, launch, execution, and forecasting of prospective and 11 new BankCard clients.

Credit Acquistion Manager

• Aug 2003 - Apr 2005

Generated available credit revenue through the effective management of 25 Senior Underwriters, while designing and implementing a standardized analyst education program which improved operational efficiency across multiple acquisition channels and satellite offices. Maintained close relationships with Marketing, Business Development and Account Administration to improve customer targeting methodologies and reduce overall marketing expense.

Group Administration, Brokerage Relationships

• Aug 2001 - Aug 2003

Managed multiple high profile client relationships, as well as project leader for the development and launch of the 529 Investment Card.

Management Development Program

• Aug 2000 - Aug 2001

High profile rotational program in which participants worked in each of the major operational areas of the company, including Collections, Customer Satisfaction, Credit, Fraud, Marketing, Finance, Auditing and Control and Management, while interacting with executive management and researching comprehensive projects in connection with business need changes and reengineering throughout the company.