Experience

St. Clair County

• Clerk - Assessors

  • Apr 2014 - Present



Regions Bank

• Assistant Vice President – Operations Manager I

  • Jan 2006 - Jan 2012

  Coordinated and directed the daily functions of Central Receiving, Mailroom, Transportation couriers. Assigned and monitored workflow by managing timelines and evaluating processes to improve efficiencies. Developed and maintained budgets for department cost centers successfully. Reorganized courier routes to meet deadlines for customer/branch pickups reducing transportation costs by 33%.Coordinated problem resolutions on courier issues/delays with outsourced courier company and branches.Managed daily team performances to achieve/exceed company service level agreements of 98%.Successfully monitored staff compliance maintaining policy and procedure requirements.Researched and reconciled cross bank differences preventing potential financial losses.Created and maintained internal interoffice mail codes to Mail Manager database for supported branch/department locations.Facilitated external vendor projects during special events. Show less

• AVP Operations Manager

  • Jan 1971 - Jan 2012

• Assistant Vice president – operations supervisor

  • Jan 1991 - Jan 2006

  Managed multiple departments with a large staff of associates supporting back office functions for assigned areas while meeting established deadlines. Responsible for Research & Adjustments, Statement Processing, Records Retention, 1st Shift Item Processing, Signature Cards. Directed Research and Adjustment team responsible for bank processing differences internal and external including legal subpoenas and customer requests.Reconciled high volume settlement accounts such as Due To/From and Wire Settlements.Established and implemented an internal online automated research system for bank wide use providing format to vendor and training to users.Facilitated online records retention as Program Manager for all sites serviced by Belleville including administration functions, input of new records and timely destruction of records.Managed production 1st Shift Item Processing of incoming cash letters including SDS wire settlement and clearing house settlement. Managed high volume statement department/mailroom process with 32 associates responsible for customer statements average 500,000 per month.Managed Signature Card function responsible for maintaining original cards and providing backup copies as needed. Show less



Regions Financial Corporation

• AVP Operations Manager

  • 1971 - 2012



Magna Bank

• Operations Clerk

  • Jan 1971 - Jan 1991

  Clerk positions included Adjustment/Research, Bookkeeping, Proof, Returns, Balancing, Mailroom, Credit card Collector. Established the adjustment department procedures for identifying and collection of processing differences internally and externally. Clerk positions included Adjustment/Research, Bookkeeping, Proof, Returns, Balancing, Mailroom, Credit card Collector. Established the adjustment department procedures for identifying and collection of processing differences internally and externally.