Experience

Advantage Communications, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Level 2 Web hosting Technical Specialist/Reseller Specialist

  • May 2007 - Present

  Provide Level 2 hosting technical support via phone and email for a wide scope of customer facing issuesDocument, organize and maintain a problems and solutions logConsult user guides, technical manuals and other documentation to research and implement solutionsEducate customers in response to identified issuesTroubleshoot e-mail, shopping carts, debugging scripts: PHP, CGI & ASP , MySQL databasesSetup and troubleshoot MS Exchange, Blackberry, Iphones and other mobile devicesAttend daily issues meeting with tier2/tier3 and engineers to discuss current issues , trends etc. Show less

• Web Hosting Technical Support/Level 2

  • May 2000 - Present



Advantage Communications Charlottetown

• Internet Technical Support Agent

  • May 2000 - Jan 2007

  Provide internet technical support via phone, email and chat Document, organize and maintain a problems and solutions log Inbound and outbound calls for e-mail, dial-up, DSL and wireless ISPs Provide internet technical support via phone, email and chat Document, organize and maintain a problems and solutions log Inbound and outbound calls for e-mail, dial-up, DSL and wireless ISPs



Zerald Communications

• Telecommunications Marketing Representative

  • Apr 2003 - Jan 2005

  Conducted surveys via phone for a variety of clients: IE lawyers, grahic design firm, property management performed cold calls, warm leads, and setup followup appointments for client Assisted with creation and implementation of survey questionnaires process and organize data using MS Office application: Excel, Access and Powerpoint Conducted surveys via phone for a variety of clients: IE lawyers, grahic design firm, property management performed cold calls, warm leads, and setup followup appointments for client Assisted with creation and implementation of survey questionnaires process and organize data using MS Office application: Excel, Access and Powerpoint