Experience

Snaply
• Software Development
• Real Estate Photographer

  • Sep 2022 - Present

Evolve
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Guest Experience Specialist

  • Jun 2021 - Sep 2021


Ibotta, Inc.

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative

  • Dec 2018 - Mar 2021

  • Analyze and respond to email inquiries from Ibotta users. • Work through account information, notes, and customer emails to investigate any issues within the Ibotta app • Problem solve by reviewing Ibotta systems and customer accounts • Work on special projects for the senior management teams in Marketing, Client Partnerships & Technology • Analyze and respond to email inquiries from Ibotta users. • Work through account information, notes, and customer emails to investigate any issues within the Ibotta app • Problem solve by reviewing Ibotta systems and customer accounts • Work on special projects for the senior management teams in Marketing, Client Partnerships & Technology



Mike's Camera

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Sep 2016 - Mar 2019

  Responsible for all operations of a family owned store that generated approximately $3 million in annual sales. Managed the inventory, staffing, photography lab, sales, special events, framing and overall customer service. Responsible for all operations of a family owned store that generated approximately $3 million in annual sales. Managed the inventory, staffing, photography lab, sales, special events, framing and overall customer service.



USAA

• Financial Services
• 1 - 100 Employee

• Financial Foundations Associate

  • Apr 2014 - Oct 2014

  Gathered information and closed on product sales demonstrating intermediate skills and knowledge of USAA products and benefits. Identified member events to provide solutions on products and close on product sales that met the member's needs and facilitated the member's financial security. Empathized with members and provided offers & solutions to make it easy for members to acquire a USAA product. Gathered information and closed on product sales demonstrating intermediate skills and knowledge of USAA products and benefits. Identified member events to provide solutions on products and close on product sales that met the member's needs and facilitated the member's financial security. Empathized with members and provided offers & solutions to make it easy for members to acquire a USAA product.



Everest University Online

• United States
• Higher Education

• Student Finance Planner

  • Jun 2013 - Feb 2014

  •Responsible for conducting student financial interviews, financial options counseling, and intake processing to ensure complete and accurate financing of student educational expenses. •Perform needs analysis, provide financing documents, and generate tentative award letters for all new students enrolling into the institution's program. •Process all forms in accordance with State/Federal regulations and Company policies and procedures. •Responsible for conducting student financial interviews, financial options counseling, and intake processing to ensure complete and accurate financing of student educational expenses. •Perform needs analysis, provide financing documents, and generate tentative award letters for all new students enrolling into the institution's program. •Process all forms in accordance with State/Federal regulations and Company policies and procedures.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Operations Assistant Store Manager

  • Jun 2007 - Jul 2013

  •Responsible for driving sales, customer service, store profitability, in-stock and store appearance. •Responsible for the efficiency and operational excellence of front end operations as well as back end operations of a store that generated sales of $28 million per year. •Managed aspects of asset protection to help reduce shrink and maintain safety standards. •Managed inventory to maintain accurate and effective inventory levels. •Ensured bookkeeping and vault associates kept accurate records and reconciled business daily. •Drove profitability through expense management, shrink mitigation, and overall operational efficiency. •Interviewed, hired, coached, trained and developed associates through job performance-based feedback. Show less



Michael's Arts and Crafts

• Store Manager

  • Oct 2000 - May 2007

  •Knowledge of processing payroll and performing internal audits to monitor loss prevention. •Managed and coordinated general merchandising, operations, customer service and human resources. •Recruited, interviewed, hired, trained, coached and supervised a store team of 40 personnel. •Controlled expenses, shrinkage and inventory levels in the store through proper ordering and markdowns. •Knowledge of processing payroll and performing internal audits to monitor loss prevention. •Managed and coordinated general merchandising, operations, customer service and human resources. •Recruited, interviewed, hired, trained, coached and supervised a store team of 40 personnel. •Controlled expenses, shrinkage and inventory levels in the store through proper ordering and markdowns.