Experience

Penncro Associates, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Home Retention Specialist

  • Sep 2012 - Present

  Home Retention Specialist 09.14.12- to Present Position Summary: The primary responsibilities for this position include resolving varying stages of delinquencies on home loans through both inbound and outbound collections calls. Agents work with customers to help them understand their finance terms (home loans or other), review delinquency patterns and negotiate and collect payments and make payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different workout options including repayment plans, modifications etc.



Self Employed

• Entrepreneur

  • May 2010 - Sep 2012



West Corporation

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Specialist

  • 2006 - 2010