Experience

LXR

• Canada
• Retail
• 1 - 100 Employee

• Regional Retail Market Manager

  • Jun 2020 - Present

  ♦ Responsible for the management as a Senior Client Advisor and overseeing eight stores in my Southeast U.S. regional area.♦ Responsible for managing my markets individual employees and team sales activities. ♦ Top seller of luxury vintage hand bags and wallets for the brands Louis Vuitton, Chanel, Gucci, and many more. ♦ Exceeded company individual expectations in sales with over $100,000 in 2019.♦ Ensures that the team makes the meets the monthly sales goals and aid in driving the sales by providing exceptional customer service.♦ Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products♦ Assist customers with superior product knowledge and fashion advice and help bring in revenue for LXR and Co with the array of luxury merchandise products. Show less

• Sales Manager

  • Jul 2018 - Jun 2020

  ♦ Top seller of luxury vintage hand bags and wallets for the brands Louis Vuitton, Chanel, Gucci, and many more. ♦ Exceeded company individual expectations in sales with over $100,000 in 2019.♦ Ensures that the team makes the meets the monthly sales goals and aid in driving the sales by providing exceptional customer service.♦ Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products♦ Assist customers with superior product knowledge and fashion advice and help bring in revenue for LXR and Co with the array of luxury merchandise products.♦ Assist the Story Teller's (sales associates) in selling, creating schedule needs for the staff/store, in an effective and efficient manner, approving time shifts for Payroll. Show less



ESTEE LAUDER

• Atlanta, Georgia

• Business Selling Manager

  • Sep 2017 - Aug 2018

  ♦ Accountable for generating the hourly schedule for over 100 employees weekly, orientation, and training processes. ♦ Provided leadership, coaching, and development to our team of Sales Associates to achieve all sales, customer service and operational targets. ♦ Developed, created and executed in-store events ♦ Set sales and customer service targets, sales analysis, and staff scheduling ♦ Provided inspirational, authentic and personalized customer service. ♦ Accountable for generating the hourly schedule for over 100 employees weekly, orientation, and training processes. ♦ Provided leadership, coaching, and development to our team of Sales Associates to achieve all sales, customer service and operational targets. ♦ Developed, created and executed in-store events ♦ Set sales and customer service targets, sales analysis, and staff scheduling ♦ Provided inspirational, authentic and personalized customer service.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• HR Manager

  • May 2009 - Sep 2017

  ♦ Accountable for generating the hourly schedule for over 100 employees weekly, orientation, and training processes. ♦ Assist with timely completion of hourly performance reviews and supports the Store Manager in hourly succession planning. ♦ Coordinates services and recognition awards. Support positive association relations among employees and management. ♦ Supports a productive work environment by ensuring maintenance on the break room, training room, and communication boards. ♦ Ensure that hourly HR records are properly sent to Human Resources corporate office. ♦ Ensure all HR policies are in compliance as well as all employment-related legal, regulatory, and compliance requirements. ♦ Engage and participated in the hiring process of new associates and partner with store management recommendations. ♦ Train and develop Associates within the work team, through the management of training calendar and curriculum. ♦ Organize, plan, and execute activities and events to bring morale to the store. ♦ Keep tract and records of the staffing, retention, and interview data and other information to help provide insight for informed talent decisions. ♦ Organize department operations to comply with company policies and procedures. ♦ Communicate store objectives to Associates using the appropriate programs and tools. Show less