Experience

Charlotte Area Fund, Inc.

• United States
• Government Relations Services
• 1 - 100 Employee

• Work Readiness Coordinator & Trainer

  • Dec 2017 - Present

  Charlotte, North Carolina



Salisbury-Rowan Community Action Agency, Inc.

• Career Development & Business Engagement Specialist

  • Jun 2015 - Jun 2017

• Education Coordinator/GED Instructor

  • Dec 2012 - Jun 2015

  Salisbury, NC



Friendship Community Development Corp.

• GED Language Arts Tutor

  • Jun 2011 - Jun 2012

  Charlotte, North Carolina Area



TIAA

• United States
• Financial Services
• 700 & Above Employee

• Process & Controls Analyst

  • Aug 2008 - Jan 2011

  Application administrator and liaison between IT technical teams and internal business clients. Modeled LEAN methodology to provide business systems analysis for new processes and process improvements Analyzed business requests, performed requirements gathering, developed functional designs, workflows, test plans, implemented changes, training and post-production support. Researched application issues, performed root cause analysis, reengineering. Wrote procedure and technical design… Show more Application administrator and liaison between IT technical teams and internal business clients. Modeled LEAN methodology to provide business systems analysis for new processes and process improvements Analyzed business requests, performed requirements gathering, developed functional designs, workflows, test plans, implemented changes, training and post-production support. Researched application issues, performed root cause analysis, reengineering. Wrote procedure and technical design documents to support new or revised control processes.

• Security Entitlement Project Consultant

  • Oct 2006 - Aug 2008

  Audited business operations to ensure strict compliance with federal SAS70 and SOX law. Developed new application profiles and strategies to support revised business goals. Analyzed functionality issues and ensured prompt technical support was dispatched to resolve.



Oval Office Cleaning Service

• Sales/Marketing Development

  • Jun 2003 - Oct 2006

  Cornelius, NC Designed business materials. Raised revenues by 43% by implementing marketing/advertising and customer relations tools. Increased work efficiency by implementing effective job development policies and contractor training. Wrote and negotiated contract proposals for agreed upon services.



Winston Salem Urban League

• United States
• Human Resources Services
• 1 - 100 Employee

• Diversity Training Coordinator

  • Oct 1997 - Jun 2003

  As Training Coordinator, contracted with city, state and corporate clients across North Carolina to facilitate customized cultural diversity workshops. Developed customized training curriculum for the Winston-Salem Forsyth County School system to train and certify 2500 educators on diversity and cultural competency. Partnered with local elementary school to conduct student self-awareness program (in classroom), which succeeded in increasing student cognitive skills and drastically reducing… Show more As Training Coordinator, contracted with city, state and corporate clients across North Carolina to facilitate customized cultural diversity workshops. Developed customized training curriculum for the Winston-Salem Forsyth County School system to train and certify 2500 educators on diversity and cultural competency. Partnered with local elementary school to conduct student self-awareness program (in classroom), which succeeded in increasing student cognitive skills and drastically reducing discipline issues. Bolstered city-wide visibility of agency through guest-speaking events, participation on several community advocacy committees and cultural diversity programs. Managed an annual grant budget of $300,000. Gained skills in facilitation, training delivery, needs assessment, training evaluation, grant writing and reporting, marketing and business development. Show less