Experience

Premier Medical Group of the Hudson Valley

• United States
• Medical Practices
• 100 - 200 Employee

• Development and Training Manager

  • Jul 2023 - Present



HealtheConnections

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Engagement Manager

  • Jun 2016 - Jul 2023

  • Coordinates the adoption of Health Information Exchange (HIE) and analytic technology with hospitals, primary/specialty care, health departments, and community-based organizations • Prospect, develop, and maintain account relationships for over 100 provider accounts; prepare reports on account status to create strategic plans. • Regularly interfaces with providers through phone calls, emails, and in-person visits to implement and maintain services. • Provides technical and service integration project management; configures and implements provider portal system; troubleshoots issues and provides Level 1 technical support. • Monitors the level of partner engagement to proactively identify the risk of disengagement. Review accounts to determine the best resources to support relationship building. Strategizes with team members to develop plans of engagement to drive successful outcomes. • Creates process workflow solutions. Presents process workflows using use cases and best practices. • Develops and maintains external and internal customer training material, use cases, and best practices. • Responsible for scheduling and presenting online or on-site training seminars. Show less



Highland Central School District

• Technology Integration Teaching Assistant

  • 2014 - 2016

  • Taught students technology skills, including keyboarding and navigationof Windows, PowerPoint, Word, Office 365, and iPad applications• Designed and conducted professional training for staff members• Researched and created programs to assist integrating technology• Established and maintained relationships with staff members

• Teaching Assistant

  • Sep 2004 - 2014

  • Assisted in special education program – Collaborated with teaching staff to create an instructional environment which includes working in large groups and individualized activities in single, small, and large group activities.• Taught students technology skills - Including typing and general navigation of Windows, PowerPoint, Word, and Office 365 to promote independence in school and at home. • Coordinated students’ Physical Therapy (PT), Occupational Therapy (OT), Speech, and other related services. Implemented therapy techniques, including typing skills and use of assisted technology.• Under the guidance of teaching staff taught math, English language arts, science, and social studies curriculum in grades k-7. Show less