Customer Care Supervisor

• Jul 2019 - Present

Borough Manager/Secretary/Chief Administrative Officer Borough of Berwick

• Sep 2014 - Sep 2017

Duties include proper and efficient administration of the affairs and official business of the Borough. Supervise and responsible for the activities of all municipal departments, 25 full-time employees 17 part-time employees, including oversight of Public Works (Union), Police Department (Union), Planning, Zoning, Volunteer Fire Department (five companies), Fire Police, Crossing Guards, EMA, Human Resources, preparation and management of the municipal budget (4.5 M), hold other offices as appointed by Council, including committee head, attend all meetings of Council and its committees, prepare all agendas and call meetings as needed, keep Council informed of the conduct of all Borough affairs, review and submit reports, oversee all Borough contracts, responsible for all account payables and receivables, union negotiations, enforce all ordinances and regulations, handle all Borough correspondence, interact with federal, state and local agencies , downtown merchants as needed, serve the citizens of the Borough in a courteous and professional manner at all times , serve as Public Relations Officer and Open Records Officer. Show less

Assistant Vice President/Business Solutions Officer

• 2006 - 2014

Ensure quality, legal sufficiency and consistency of On-Line Banking, Remote Deposit Capture and Merchant Services systems and processes. Work with numerous Business Customers, including Municipalities, concerning cash management and deposit options. Conduct annual audits, develop and administer policies and procedures. Strive to provide superior customer service. Ensure quality, legal sufficiency and consistency of On-Line Banking, Remote Deposit Capture and Merchant Services systems and processes. Work with numerous Business Customers, including Municipalities, concerning cash management and deposit options. Conduct annual audits, develop and administer policies and procedures. Strive to provide superior customer service.

Columbia County Human Services Director and Communities That Care Community Mobilizer

• 2002 - 2006

Responsible for the direct supervision of the following Departments/Programs: Food Pantry, Meals on Wheels, County Transportation Services, Veteran Affairs, Homeless Assistance Program (HAP) and On Track. Budgets, operations and personnel management. I supported policies and directives of County Commissioners. Successfully wrote and obtained grants for programs, purchase of equipment and special event funding. Managed public relations, media contact, budget, fundraising, logistics, permits, insurances, volunteer trainings and countywide non-profit agency participation for three annual CCTC Festivals. Researched and administered the implementation of Best Practices Prevention Programs in Columbia County School Districts (k – 12). Show less