Experience

ICR Services

• United States
• Industrial Automation
• 100 - 200 Employee

• Accounts Payable & Customer Service Representative

  • Jan 2019 - Present

  • Promptly attends to customer inquiries by answering phone calls, emails, and face to face correspondences in order to resolve disputes • Hones problem-solving and troubleshooting skills; due to the volume and complexity of customer inquiries, successfully demonstrates vast situational knowledge & a quick grasp of responsible internal contacts • Owns complete customer interface & maintains a positive, empathetic, and professional interface in order to ensure customer satisfaction • Keeps track of payments and expenditures including purchase orders, invoices, statements, and payroll; reconciles & verifies all information • Responds to all vendor inquiries regarding accounts; schedules payment for vendors & follows up to ensure they are processed • Analyzes invoices & expense reports, recording & allocating charges to appropriate cost centers Show less



Hylant

• United States
• Insurance
• 700 & Above Employee

• Client Advocate (Employee Insurance and Benefits)

  • Feb 2017 - Jul 2018

  • Served as the complete liaison & intermediary between customers, insurance providers and insurance carriers • Worked to ensure that all knowledge gaps were resolved efficiently and thoroughly; simplified complex policy language into straightforward communication, enabling families peace of mind in understanding their insurance policies • Assisted with problem resolution for any and all insurance-related matters; billing & coding discrepancies, incorrect billing issues, claims appeals & grievances, out-of-network claim reimbursements, among others • Provided proactive explanation & education to customers regarding pre-authorization requirements, coverage verifications & service maximums • Assisted individuals with online registration & website navigation, enabling them to save time with tasks such as searching for in-network providers, ordering ID cards & supplemental materials, and comparing prescription costs Show less



NETFORM

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Human Resources Generalist

  • Aug 2013 - Feb 2017

  • Managed high volumes of employees over a several-shift manufacturing operation, spearhead ongoing recruitment plans and develop and incentivize policies to increase retention • Advised and counseled management on Human Resources policies, laws, and best practices • Educated employees on group health plans, voluntary benefits and 401(k) retirement plan • Conducted recruitment effort for all exempt and nonexempt personnel, students and temporary employees; increase applicant outreach by monitoring career-pathing programs and placing job advertisements • Led applicant interviews, provide input on talent evaluation and assist with candidate selection to fill vacant positions. Conduct new-employee orientations upon hiring • Responded to inquiries regarding policies, procedures and programs • Updated and maintained detailed employee files in order to document personal actions and provide information to HRIS/Payroll and other issues • Assisted in the development and implementation of human resource policies • Performed benefits administration, which includes but is not limited to; claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees • Facilitated the termination processes, including termination paperwork and exit interviews • Maintained compliance with federal and state regulations concerning employment • Improved manager and employee performance by identifying and clarifying problems, evaluating potential solutions, and coaching and counseling managers and employees on newly implemented processes Show less



RE/MAX

• United States
• Real Estate
• 700 & Above Employee

• Office Manager

  • Apr 2012 - Jul 2013

  • Responsible for managing listings online, web presence, advertising listing, and creating visual tours and feature sheets for each listing • Initiated timely contact with homeowners to schedule house tours • Network within each real estate office to develop contacts for clients • Coordinated open house tours for other real estate agencies • Other office tasks include: prepare listing packages and listing papers, answering phones, and scheduling appointments. • Responsible for managing listings online, web presence, advertising listing, and creating visual tours and feature sheets for each listing • Initiated timely contact with homeowners to schedule house tours • Network within each real estate office to develop contacts for clients • Coordinated open house tours for other real estate agencies • Other office tasks include: prepare listing packages and listing papers, answering phones, and scheduling appointments.



Rochester Community Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Para Educator

  • Oct 2008 - Apr 2012

  • Assisted special education students in daily actives and behavioral management • Recognized each student’s academic and social needs while inspiring students to think and act independently • Actively developed relationships with students, parents, and staff to ensure a healthy learning environment for all students • Assisted special education students in daily actives and behavioral management • Recognized each student’s academic and social needs while inspiring students to think and act independently • Actively developed relationships with students, parents, and staff to ensure a healthy learning environment for all students



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Assistant Recruiter

  • Jul 2011 - Oct 2011

  • Reviewed and critiqued resumes for potential employees • Facilitated communication between clients and recruiters • Scheduled interviews for potential employees • Reviewed and critiqued resumes for potential employees • Facilitated communication between clients and recruiters • Scheduled interviews for potential employees