Food And Beverage Supervisor

• Aug 2022 - Present

Service Manager

• Jul 2019 - Aug 2022

Manages all restaurant front of house operations limited but not restricted to • Creating weekly schedules • Recruiting, hiring and training • Reporting and reviewing • Inventory Management • Restructuring, planning and forecasting Manages all restaurant front of house operations limited but not restricted to • Creating weekly schedules • Recruiting, hiring and training • Reporting and reviewing • Inventory Management • Restructuring, planning and forecasting

General Manager

• Feb 2019 - Jul 2019

Managing all Direct Restaurant Operations limited but not restricted to - Hiring and Recruitment - Ordering produce and Dry good products - Resolving guest issues - Meeting financial and labour objectives - Controlling purchases and inventory - Completes employee reviews - Managing training and development - Creating weekly schedules Managing all Direct Restaurant Operations limited but not restricted to - Hiring and Recruitment - Ordering produce and Dry good products - Resolving guest issues - Meeting financial and labour objectives - Controlling purchases and inventory - Completes employee reviews - Managing training and development - Creating weekly schedules

Shift Supervisor

• May 2018 - Feb 2019

Evening Café Manager overseeing the smooth running of schedule shifts including but not limited to: • Cash reporting and balancing • Records management • Monitoring staff and ensuring that work is being performed to food s being served and displayed to Cafe standards Evening Café Manager overseeing the smooth running of schedule shifts including but not limited to: • Cash reporting and balancing • Records management • Monitoring staff and ensuring that work is being performed to food s being served and displayed to Cafe standards

Shift Manager

• Feb 2016 - Apr 2018

Ensures each scheduled shift is run smoothly and efficiently according to restaurant standards including but nit limited to: • Overseeing all associates on the shift • Act as the sole point of contact for resolution for both customer and employee concerns • Records management • Cash counting, balancing and end of day and opening and closing restaurants procedures Ensures each scheduled shift is run smoothly and efficiently according to restaurant standards including but nit limited to: • Overseeing all associates on the shift • Act as the sole point of contact for resolution for both customer and employee concerns • Records management • Cash counting, balancing and end of day and opening and closing restaurants procedures

Inbound Customer Service Representative

• Dec 2012 - Aug 2015

Incoming Contact Centre Agent servicing all Caribbean territories • Answered on average 150 calls a day • Trouble shooting, problem solving, accessing records, escalating and following up when necessary • Up-selling and payment processing Incoming Contact Centre Agent servicing all Caribbean territories • Answered on average 150 calls a day • Trouble shooting, problem solving, accessing records, escalating and following up when necessary • Up-selling and payment processing