Registration Project Manager

• Jan 2022 - Present

Event Services Manager

• May 2005 - Jun 2020

Event Project Manager CompuSystems Inc, Lisle, IL 2005 – 2020 • Utilized strong customer service skills as the primary customer contact. • Facilitated all account team activity related to custom registration website creation and event completion. • Managed 6-9 client accounts simultaneously. • Gathered event specifications, created schedules and guided the process through to its successful conclusion. • Created documents to provide internal team with database, website and event details and guidance of the client’s objectives and goals. • Spearheaded event strategy meetings with clients and 5-9 members on the internal team to gather, analyze and document event objectives and explore potential solutions in accordance with existing processes and best practices. • Assisted clients in understanding methods, procedures and policies to determine their needs via review and interpretation of the proposal and contract. • Avoided costly errors by troubleshooting websites and apps. • Directed facility and service suppliers • Analyzed reports to determine the client’s current needs based on past trends. • Initiated purchasing/procurement of event materials. • Prepared proposals, presentations and contract renewals with sales executives. • Reviewed staffing needs, wrote instructions, trained and supervised on-site personnel at my client's events following the client's business rules. • Attended site visits, created floor plans for registration areas and made recommendations to successfully execute the event. • Compiled post event summaries, invoices and critiqued execution of event for client satisfaction and completion of goals.

Operations

• 2001 - Apr 2005

• Handled onsite logistics and operations for International Housewares Show • Coordinated onsite event logistics including set up, break down and freight shipments • Scheduled, trained and supervised temporary personnel • Served as Floor Manager for National Restaurant Show • Handled onsite logistics and operations for International Housewares Show • Coordinated onsite event logistics including set up, break down and freight shipments • Scheduled, trained and supervised temporary personnel • Served as Floor Manager for National Restaurant Show