Project Coordinator

• Nov 2020 - Present

Field Services Technology Coordinator

• Jul 2016 - Jan 2020

Responsible for all aspects of technology related to delivering field service for a small business providing integrated pest management services to the food and beverage processing, manufacturing and distribution industries. Digital Transformation: • Transitioned 100% of clients (300+) from paper documentation to digital client portal • Streamlined implementation process 1000% - increased monthly deployments from 2 to 20• Retired duplicated digital systems resulting in an annual savings of $8,500 (29% of annual software expense)• Developed custom reports resulting in 50% decrease in manual reportingCustomer Success:• Drive User Adoption through ongoing training • Provided Client Audit support via phone and web conference resulting in 100% Audit pass rate• Develop custom reports as needed to meet client Audit reporting requirementsPestPac System Administrator:• Created User Access Groups with distinct access rights determined by user role• Enabled required fields to improve data accuracy• Create custom user defined fields to enable data entry and facilitate custom reporting• Manage ongoing end user support for Desktop and Mobile modules• Maintain Case Log and manage defect remediation process

Product Support | Project Coordinator | Business Analyst - SDLC

• 2005 - 2013

Customer Support | Project Coordinator - Process Quality Assurance

• 2004 - 2005

Project Coordinator

• 2002 - 2004

Customer Support - Executive Assistant

• 2000 - 2002