Experience

Ilara Health

• Kenya
• Hospitals and Health Care
• 100 - 200 Employee

• Key Account Manager

  • Jun 2020 - Present

   Building strategic relationships with clients & delivering high value to clients with an objective to have loyal and long-lasting clients. Lead communication efforts between clients and Ilara Health in establishing recurring calls, business reviews, and visits. Assessing, clarifying, and validating clients’ needs on an on-going basis. Provide customer feedback for product development and representing the voice of the client as needed. Growing and developing existing clients through account-specific growth strategies. Address clients’ problems and complaints to maximize satisfaction. Accountability of the commercial performance & growth in the share of wallet of accounts. Reporting on all market, account, and competitive information to the Head of Customer Success. Build strong communication with the sales, product development, and operation teams that support the account to establish high customer satisfaction.



Swvl

• United Arab Emirates
• Technology, Information and Internet
• 500 - 600 Employee

• Corporate Sales Associate

  • Jun 2020 - Sep 2020

   Creating sales leads of potential clients by conducting market research, cold calling, following up companies on LinkedIn or through various other channels, and meeting the lead creation targets. Following up with potential leads and working closely with more senior members of the sales team to close on the leads and convert them to clients. Conducting intensive market research with a focus on expanding the company’s corporate customer base and identifying new business opportunities within the Corporate and Advertising category. Developing sales presentations and working closely with the marketing & growth teams to develop and implement corporate sales campaigns. Proactively obtaining customer feedback, identifying potential opportunities for innovation, and relaying the same to the Category Manager. Preparing regular and timely work in progress reports and discussing the same with the Category Manager or any other assigned individual.



Kikkoman East Africa (KEA) Trading

• Business Development Executive

  • Jan 2019 - Jun 2020

   Managing the entire sales process and be the primary contact link between KEA and client, customer relationships before and after sales. Overseeing the sales process to attract new clients, maintain fruitful relationships with clients and address their needs effectively.  Researching and identify new market opportunities as well as preparing and deliver pitches to potential clients.  Focusing on customer acquisition, lead generation and prospect management as well as meet with potential clients.  Fostering a collaborative environment within the organization and work well with the senior management team to secure, retain, and grow accounts.  Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans. Recommending changes in products, services, and policy by evaluating the result and competitive developments.  Resolving customer complaints by investigating complaints and developed solutions, preparing reports, and making recommendations to Management.



KEA TRADING LTD

• Customer Service Officer

  • Apr 2018 - Jan 2019



CCI-Kenya

• Kenya
• Consumer Services
• 700 & Above Employee

• Zuku Call Centre Agent

  • Aug 2017 - Mar 2018

   Scanning the various social media platform and support & shifting emails for Zuku brand for customer contacts with query/complaint and responds attends to the customer, should solve the issue within 15 min and log it in the CRM and Broadhub. Assisting customers on using social media Platforms, online tools, email and phone.  Following up frequently with customers throughout the life of their complaint  Working in conjunction with staff across departments and locations to resolve all raised queries.  Effectively capturing voice and customers’ feedback/VOC on day to day basis  Other responsibilities, as directed (e.g. admin support, attend team meetings and training, etc.)  Ensuring customer follows up and response time of 15 minutes & 2hours get in touch through call for closure within a minimum of 3 written communication exchanges.  Providing feedback to immediate manager on individual team members, working with manager on performance improvement of individuals and the team as a whole  Ensuring complaints/concerns are resolved or escalated in a timely manner  Using Wananchi tools to manage data and to allow for analysis  Working with immediate Team Leader is or on team rosters



Ministry of Natural Resources and Environment

• Government Administration
• 1 - 100 Employee

• Student Internship

  • May 2016 - Aug 2016



Techno Brain Limited

• United Kingdom
• Software Development
• 1 - 100 Employee

• DATA ENTRY CLERK

  • Mar 2013 - Aug 2013

   Performing various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.  Advising customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.  Acting as a mediator for disputes between customers and principals/Clients  Locating and notifying customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments  Deliberating with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts. Providing customers with their correct account details e.g. balances, account numbers etc.  Maintaining data integrity and keep customer details confidential.  Attending to customers during scheduled/unscheduled meetings.  Recording information about the financial status of customers and status of collection efforts in the company’s system.  Responding to all correspondences e.g. e-mail, telephone, postal mail.  Organizing, managing and implement the most suitable debt recovery method and techniques.  Preparation of reports as required.