Experience

Outdoor Afro

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Executive Manager to the CEO

  • 2021 - Present

  Oakland, California, United States



EDBL Music Collective

• United States
• Musicians
• 1 - 100 Employee

• Operations Manager

  • 2020 - Present

  Oakland, California, United States EDBL Music Collective is a team of professional musicians and veteran producers from the East Bay who compose and record commercial music for video, film, podcasts, advertising, and sonic branding.



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Strategic Partnerships Manager, Consumer Marketing

  • 2019 - 2021

  San Francisco, CA Mastercard's Priceless platform provides access to unforgettable in person and virtual experiences. • Expand partnership networks and design engaging content for Mastercard's Priceless program (Priceless.com) • Negotiate deals with enterprise, SMB, and institutional partners to create unique digital content and once in a lifetime experiences for Mastercard cardholders and issuers • Develop content and partnership strategies to drive growth in new markets expand existing markets



kimkim

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Partner Success Manager

  • 2017 - 2019

  Palo Alto, CA Joined travel tech startup with a brand for adventure travel, and expanded trips to appeal to a more diverse array of customers. Played a major role in establishing the best practices for customer success worldwide. Expanded trips into several countries while recruiting and training a global team of local travel specialists. • Managed partners in South America, Asia, the Middle East, and Africa. Defined goals for business success and ensured that they were met or exceeded. •… Show more Joined travel tech startup with a brand for adventure travel, and expanded trips to appeal to a more diverse array of customers. Played a major role in establishing the best practices for customer success worldwide. Expanded trips into several countries while recruiting and training a global team of local travel specialists. • Managed partners in South America, Asia, the Middle East, and Africa. Defined goals for business success and ensured that they were met or exceeded. • Recruited and onboarded partners and established training programs to drive adoption of platform tools and solutions. • Worked as the primary point of contact for customers. Qualified leads before sending them to partners. Regularly resolved issues in real time and prioritized tasks. • Tracked and analyzed partner success to set goals and identify areas of improvement. • Collaborated with three engineers to update the platform. Analyzed data and customer feedback to recommend platform features and updates. • Extended company’s visibility and credibility by attending overseas tradeshow and initiating Better Business Bureau membership. Show less



INCA International Nature & Cultural Adventures

• United States
• Travel Arrangements
• 1 - 100 Employee

• Director of Client Services & Operations

  • 2015 - 2017

  Emeryville, CA Managed all trip planning and logistics for a luxury tour operator. Promoted from manager to director within one year. Took charge of relationships with customers after the sale and maximized client success by working closely with travelers and ensuring that all their unique needs were met - approximately 50% of clients came through referrals, repeat customers, or travel agents. • Oversaw trip planning and logistics for >400 travelers each year (>$3M in revenue), and collaborated… Show more Managed all trip planning and logistics for a luxury tour operator. Promoted from manager to director within one year. Took charge of relationships with customers after the sale and maximized client success by working closely with travelers and ensuring that all their unique needs were met - approximately 50% of clients came through referrals, repeat customers, or travel agents. • Oversaw trip planning and logistics for >400 travelers each year (>$3M in revenue), and collaborated with over 50 domestic and international vendors to develop custom itineraries and deliver exceptional travel experiences. • Cultivated and nurtured strategic partnerships with businesses and vendors (B2B), as well as clients. • Streamlined communication processes with overseas partners; decreased communication times between company, partners, and travelers. Ensured that last-minute changes were rapidly communicated to vendors and ground operators. • Established tracking of customer feedback. Aggregated and analyzed feedback to identify best practices and areas in need of improvement; presented findings to internal management and external partners. • Crafted and distributed detailed trip documents including itineraries, service vouchers, and vendor reports for direct clients as well as travel agents, DMCs, hotels, guides, and ground operators. • Provided clients with pre-departure support, including advice and recommendations tailored to their personal interests and needs, based on first-hand knowledge of travel destinations. Show less



TRC Companies, Inc.

• United States
• Environmental Services
• 700 & Above Employee

• Program Assistant

  • 2013 - 2015

  Encinitas, CA Managed project pipelines for 3 energy upgrade programs for PG&E and SDG&E, which served >20K residential units—the team exceeded goals in energy savings by 150%. Maximized utility customer success by ensuring that all steps were completed in moving projects forward. • Onboarded customers, processed and verified applications, and communicated program standards and steps. Tracked customer and project progress by recording all details in Microsoft CRM. • Served as the main point of… Show more Managed project pipelines for 3 energy upgrade programs for PG&E and SDG&E, which served >20K residential units—the team exceeded goals in energy savings by 150%. Maximized utility customer success by ensuring that all steps were completed in moving projects forward. • Onboarded customers, processed and verified applications, and communicated program standards and steps. Tracked customer and project progress by recording all details in Microsoft CRM. • Served as the main point of contact for customers. Explained the programs and their benefits, analyzed clients’ goals, and provided continuing support. • Further improved client success by gathering and analyzing participant feedback, identifying program weaknesses, and spearheading improvements. • Helped market programs by representing them at major industry events and trade shows. Further increased program recognition by establishing and building relationships with partners, including businesses, property owners & managers, organizations, contractors, builders, and community members. • Managed a team of contractors responsible for installing energy efficiency upgrades. Ensured that partners were following all program requirements and guidelines. • Helped develop energy rater training programs and curricula for program partners. Presented best practices at in-person training sessions and in webinars. • Provided quality control (QC) and ensured that building energy models were accurate to eliminate risk of overpayment by energy companies. Show less



So Diego Tours, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Tour Guide

  • 2012 - 2013

  San Diego, CA So Diego Tours is a San Diego tour company offering locals and visitors unique ways to explore America's Finest City. Offerings include food and wine tasting tours as well as private, customized tours. • Developed engaging content for historical and culinary tours of downtown San Diego’s Gaslamp Quarter. • Established partnerships with local restaurant owners and managers to incorporate their unique culinary offerings into our tours. • Led tours and created an informative… Show more So Diego Tours is a San Diego tour company offering locals and visitors unique ways to explore America's Finest City. Offerings include food and wine tasting tours as well as private, customized tours. • Developed engaging content for historical and culinary tours of downtown San Diego’s Gaslamp Quarter. • Established partnerships with local restaurant owners and managers to incorporate their unique culinary offerings into our tours. • Led tours and created an informative, interactive, and entertaining experience for guests by providing travel recommendations, and presenting extensive information about the intriguing history and characters of San Diego’s past. Show less



Recreational Equipment Inc.

• United States
• 1 - 100 Employee

• Customer Service Specialist

  • 2012 - 2013

  Kearny Mesa, CA REI is a national outdoor retail co-op dedicated to inspiring, educating and outfitting its members and the community for a lifetime of outdoor adventure and stewardship. • Worked to achieve maximum customer satisfaction by effectively addressing customer questions, and resolving customer issues. • Created positive experiences by educating customers about products and advising them about the items best suited for their particular needs. • Contributed to the development of a loyal… Show more REI is a national outdoor retail co-op dedicated to inspiring, educating and outfitting its members and the community for a lifetime of outdoor adventure and stewardship. • Worked to achieve maximum customer satisfaction by effectively addressing customer questions, and resolving customer issues. • Created positive experiences by educating customers about products and advising them about the items best suited for their particular needs. • Contributed to the development of a loyal customer base by regularly exceeding personal sales goals for REI co-op memberships. Show less



University of California San Diego

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sustainability Coordinator

  • 2011 - 2012

  San Diego, CA Price Center (part of UCSD University Centers) is a student center located in the center of the University of California San Diego campus. As one of the largest student centers in the country, Price Center serves more than 30,000 visitors a day. • Coordinated the Leadership in Energy and Environmental Design (LEED) certification process for UCSD’s main student center. • Improved the center's operating efficiency and sustainability by identifying energy efficiency opportunities… Show more Price Center (part of UCSD University Centers) is a student center located in the center of the University of California San Diego campus. As one of the largest student centers in the country, Price Center serves more than 30,000 visitors a day. • Coordinated the Leadership in Energy and Environmental Design (LEED) certification process for UCSD’s main student center. • Improved the center's operating efficiency and sustainability by identifying energy efficiency opportunities, composing and implementing environmentally-conscious policies, and by overseeing the execution of strategic energy and water-efficient building retrofits. • Earned LEED credits by collaborating with University Centers staff and leveraging the skills of individuals from a variety of professional backgrounds.

• Teaching Apprentice, Environmental Studies

  • 2011 - 2012

  La Jolla, CA The Environmental Studies department offers students a grounding in the scientific, technical, social, and cultural issues presented by the interaction of human beings with their environment and the need to build a more environmentally sustainable future. • Aided students in their understanding of course material regarding environmental history, literature, and conservation efforts by conducting discussion sessions and meetings. • Enhanced students’ learning by creating engaging… Show more The Environmental Studies department offers students a grounding in the scientific, technical, social, and cultural issues presented by the interaction of human beings with their environment and the need to build a more environmentally sustainable future. • Aided students in their understanding of course material regarding environmental history, literature, and conservation efforts by conducting discussion sessions and meetings. • Enhanced students’ learning by creating engaging lesson plans and by coordinating and leading hands-on activities, including class outings, hikes, and campouts.

• Teaching Apprentice, Urban Studies and Planning

  • 2011 - 2011

  La Jolla, CA The Urban Studies and Planning (USP) program provides students with a variety of approaches and tools to understand the development, character, and culture of cities and communities. USP draws from the social sciences, arts and humanities, physical and life sciences, management and information sciences. • Deepened students’ understanding of course material regarding urban planning methods and history by leading review sessions and one-on-one meetings. • Expanded upon course content… Show more The Urban Studies and Planning (USP) program provides students with a variety of approaches and tools to understand the development, character, and culture of cities and communities. USP draws from the social sciences, arts and humanities, physical and life sciences, management and information sciences. • Deepened students’ understanding of course material regarding urban planning methods and history by leading review sessions and one-on-one meetings. • Expanded upon course content by performing individual research regarding modern planning techniques, and presenting my findings as a guest lecturer.

• Membership Assistant, Alumni Association

  • 2009 - 2011

  La Jolla, CA UCSD Alumni works to create a proud and loyal alumni community by supporting professional success, delivering profound experiences, and building meaningful and lasting relationships among students, alumni and community partners at home and worldwide. • Gathered and analyzed data regarding member objectives through surveys and interviews to identify the most valuable types of membership services – presented findings to colleagues in order to inform planning and innovation strategies… Show more UCSD Alumni works to create a proud and loyal alumni community by supporting professional success, delivering profound experiences, and building meaningful and lasting relationships among students, alumni and community partners at home and worldwide. • Gathered and analyzed data regarding member objectives through surveys and interviews to identify the most valuable types of membership services – presented findings to colleagues in order to inform planning and innovation strategies. • Collaborated with colleagues to strengthen the alumni community and create a more engaging alumni experience by developing and implementing new membership benefits and events. • Ensured the efficiency of internal business operations by managing the membership application process, updating membership databases, and by attending to member requests and inquiries.

• Sustainable Community Research Associate

  • 2010 - 2010

  La Jolla, CA • Collaborated with a team to conduct in-depth research for assessing and recommending conservation planning techniques for meeting the Hillcrest community’s sustainability goals. • Prepared a comprehensive sustainability report and presentation for the Hillcrest Business Association in conjunction with the research associate team.



WILDCOAST

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Research Associate

  • 2011 - 2012

  San Diego, CA Wildcoast is an international non-profit environmental organization that conserves coastal and marine ecosystems and wildlife. • Expanded the understanding of the economic, social, and environmental impacts of coastal recreation activities on communities in Baja California Sur, Mexico by gathering and analyzing data from research and in-person interviews. • Supported Wildcoast’s efforts to protect coastlines and marine ecosystems by synthesizing findings in order to identify… Show more Wildcoast is an international non-profit environmental organization that conserves coastal and marine ecosystems and wildlife. • Expanded the understanding of the economic, social, and environmental impacts of coastal recreation activities on communities in Baja California Sur, Mexico by gathering and analyzing data from research and in-person interviews. • Supported Wildcoast’s efforts to protect coastlines and marine ecosystems by synthesizing findings in order to identify regional trends that have been influenced by coastal recreation activities. Show less