Director, Community Health Center and Special Projects at ORMC

• Mar 2021 - Present

CHC and Projects Manager

• Dec 2015 - Aug 2021

Manage Texas Waiver 1115 DSRIP program and Community Health Center for Outpatient and Inpatient services at Odessa Regional Medical Center.

Manager - Pediatrics

• Apr 2013 - Oct 2015

Analyze and collaborate, with all levels of the organization, to identify and develop health information systems, and policies and procedures to manage operations and ensure effective patient care, exercising a high degree of initiative, judgment and discretion. Evaluate, plan, organize, and integrate human and fiscal resources available to achieve company priorities and objectives. Key Achievements; •Regulatory audits passed with high marks and positive feedback. •Evaluate, develop, participate in and initiate special projects, including: •Decrease average patient visit time from 1.5 hours to 1 hour, increase revenue through increased patient visits; •Increase regulatory compliance to 90% or above in critical categories; •QI initiatives to mitigate potential risk to clients and company; •Develop continuity of care and processes across all divisions of the company, addressing key healthcare initiatives for disease management and preventative healthcare. •Identified significant EMR software malfunction erroneously affecting patient charts. Collaborated with various MCHS departments, pursuing data and information to document and communicate continuously, for 10 months when software developer acknowledged and fixed programming error. Show less

CEO/Managing Director

• Dec 2012 - Sep 2015

As a Franchisee for Liberty Tax Service; direct, administer, and coordinate the activities of the business in support of policies, goals, long-term strategies, and objectives established by the Liberty Tax brand. Plan, organize, implement, and evaluate operational projects and staffing, performance improvement activities, and IRS regulatory compliance activities. Key Achievements; • “Best New Franchisee” for 2012 tax season, out of 250. • Increase in gross sales; 66% year 2 over year 1; 26% year 3 over year 2. • Simultaneously develop and manage full-time, senior management, operational career in the healthcare industry. Show less

General Manager

• Nov 2011 - Dec 2012

Establish philosophy and develop competent supervisors. Insure supervisors implement the organization's plans for providing quality clinical and supportive care to patients. Evaluate the results of overall operations regularly and report results to Managing Director. Participate with members of the medical staff, administrative team, and clinical and non-clinical groups in decision-making structures and processes. Key Achievements; • Generate change initiative with staff, creating “value of service” buy-in for clients. Achieve 22% increase in “at time of service” revenue collection ($250k annually). • Evaluate and analyze P&L to identify areas for improvement, achieving: • Improved billing time to insurance companies from 45 to 14 days; • Recover 70% of denied claims through timely appeal execution; • Increase invoicing to every 30 days from 60 days; • Develop budget and cash flow projection to net $1.2M for next fiscal year. • Manage outside acquisition by Abbyville Dental. Show less

Manager, Payroll and 401k Plan Administrator

• Mar 2010 - Oct 2011

Increase accuracy of benefit use and time keeping; guide department heads through process to identify hiring needs; set annual budget for compensation and benefits; administer 401k Plan. Charles Schwab Employee Stock Program implementation team, 2010. Increase accuracy of benefit use and time keeping; guide department heads through process to identify hiring needs; set annual budget for compensation and benefits; administer 401k Plan. Charles Schwab Employee Stock Program implementation team, 2010.

Manager, Payroll & Cash Management

• Jan 2005 - Sep 2009

Achieve 7% increase ($800k) in Capital expenditure; initiate analysis of collection processes at Cap Rock Energy, effectively influence executive team to implement change initiative, and integrate training program, optimizing access to funds, reducing payroll and expenses, saving $178k annually. Negotiate $50k refund from credit card vendor.Wells Fargo Customer Advisory Council, 2009. Achieve 7% increase ($800k) in Capital expenditure; initiate analysis of collection processes at Cap Rock Energy, effectively influence executive team to implement change initiative, and integrate training program, optimizing access to funds, reducing payroll and expenses, saving $178k annually. Negotiate $50k refund from credit card vendor.Wells Fargo Customer Advisory Council, 2009.

District Manager

• Mar 2000 - Jan 2005

Expand operations from 8 to 22 units; annual earnings of $7M to $35M. Train new District Manager’s. Act as emergency District Manager relief to cover vacant territories. Through effective team building, and influencing employee ownership of company objectives, increase employee retention as much as 20%. District Manager of the Year, 2003. Expand operations from 8 to 22 units; annual earnings of $7M to $35M. Train new District Manager’s. Act as emergency District Manager relief to cover vacant territories. Through effective team building, and influencing employee ownership of company objectives, increase employee retention as much as 20%. District Manager of the Year, 2003.

Field Consultant (District Manager)

• Mar 1994 - Mar 2000

Conducted all hiring aspects for Managers and Assistant Managers as well as coaching, counseling, and terminating as needed. Completed monthly P&L reviews with managers, reconciled banking for each day during visits, audited inventory, audited cash, and ensured gas pump equipment is functioning properly. Covered territory for Field Consultant's that left the company when needed. Served as Field Consultant Trainer and Manager Trainer for company. Trained Managers in Tanpin Kanri, item-by-item management to produce higher profits by caring product that moved through the store, limiting space used for slow-moving products, and ensuring out-of-stocks were minimal. Managed 11 stores in three cities, raising average store sales 15% - 20% annually. Focused on product freshness through turnover, cleanliness, and customer service. Reduced expenses average of 8% annually. Show less