Deborah Burgesser
Experienced Microsoft Dynamics 365 Solution Consultant at enCloud9- Claim this Profile
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Bio
Chris Van Horn
As CRM administrator for our company’s Microsoft CRM system, I’ve had the opportunity to work with Deb on a wide variety of CRM projects/initiatives. I’ve found her knowledge of Microsoft CRM extensive; She knows what needs done and knows where to find the answers when she does not. Deb communicates very well and goes above and beyond customer communication. I’ve worked CRM issues with her after hours and on weekends. Any issue we have had, I’ve found the response time to be excellent. Any project initiative we’ve worked together on, we are both very clear on what needs accomplished; Is Deb does not understand, she does not hesitate to ask before moving forward. All projects/initiatives we have worked on, I am very pleased with; Projects were completed to exacting specifications, clear communications, and deliverables on time with fair pricing based on the project overview. With 10+ years of programming in various data structures and computer languages, I find Deb’s skills highly valuable and highly recommended.
Laura Newcomb
Deborah did a great job in assisting my company with all our Cash Flow systems and Payroll. Deborah was able to set up our system in a short amount of time and have it running efficiently to make us more profitable. She was able to assist our Payroll processor with the details needed to do our payroll and make sure everything was set up to pay on time and that it was 100% accurate! I would hire her again, she is amazing!
Chris Van Horn
As CRM administrator for our company’s Microsoft CRM system, I’ve had the opportunity to work with Deb on a wide variety of CRM projects/initiatives. I’ve found her knowledge of Microsoft CRM extensive; She knows what needs done and knows where to find the answers when she does not. Deb communicates very well and goes above and beyond customer communication. I’ve worked CRM issues with her after hours and on weekends. Any issue we have had, I’ve found the response time to be excellent. Any project initiative we’ve worked together on, we are both very clear on what needs accomplished; Is Deb does not understand, she does not hesitate to ask before moving forward. All projects/initiatives we have worked on, I am very pleased with; Projects were completed to exacting specifications, clear communications, and deliverables on time with fair pricing based on the project overview. With 10+ years of programming in various data structures and computer languages, I find Deb’s skills highly valuable and highly recommended.
Laura Newcomb
Deborah did a great job in assisting my company with all our Cash Flow systems and Payroll. Deborah was able to set up our system in a short amount of time and have it running efficiently to make us more profitable. She was able to assist our Payroll processor with the details needed to do our payroll and make sure everything was set up to pay on time and that it was 100% accurate! I would hire her again, she is amazing!
Chris Van Horn
As CRM administrator for our company’s Microsoft CRM system, I’ve had the opportunity to work with Deb on a wide variety of CRM projects/initiatives. I’ve found her knowledge of Microsoft CRM extensive; She knows what needs done and knows where to find the answers when she does not. Deb communicates very well and goes above and beyond customer communication. I’ve worked CRM issues with her after hours and on weekends. Any issue we have had, I’ve found the response time to be excellent. Any project initiative we’ve worked together on, we are both very clear on what needs accomplished; Is Deb does not understand, she does not hesitate to ask before moving forward. All projects/initiatives we have worked on, I am very pleased with; Projects were completed to exacting specifications, clear communications, and deliverables on time with fair pricing based on the project overview. With 10+ years of programming in various data structures and computer languages, I find Deb’s skills highly valuable and highly recommended.
Laura Newcomb
Deborah did a great job in assisting my company with all our Cash Flow systems and Payroll. Deborah was able to set up our system in a short amount of time and have it running efficiently to make us more profitable. She was able to assist our Payroll processor with the details needed to do our payroll and make sure everything was set up to pay on time and that it was 100% accurate! I would hire her again, she is amazing!
Chris Van Horn
As CRM administrator for our company’s Microsoft CRM system, I’ve had the opportunity to work with Deb on a wide variety of CRM projects/initiatives. I’ve found her knowledge of Microsoft CRM extensive; She knows what needs done and knows where to find the answers when she does not. Deb communicates very well and goes above and beyond customer communication. I’ve worked CRM issues with her after hours and on weekends. Any issue we have had, I’ve found the response time to be excellent. Any project initiative we’ve worked together on, we are both very clear on what needs accomplished; Is Deb does not understand, she does not hesitate to ask before moving forward. All projects/initiatives we have worked on, I am very pleased with; Projects were completed to exacting specifications, clear communications, and deliverables on time with fair pricing based on the project overview. With 10+ years of programming in various data structures and computer languages, I find Deb’s skills highly valuable and highly recommended.
Laura Newcomb
Deborah did a great job in assisting my company with all our Cash Flow systems and Payroll. Deborah was able to set up our system in a short amount of time and have it running efficiently to make us more profitable. She was able to assist our Payroll processor with the details needed to do our payroll and make sure everything was set up to pay on time and that it was 100% accurate! I would hire her again, she is amazing!
Credentials
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MB-210 Microsoft Dynamics 365 for Sales
MicrosoftSep, 2020- Oct, 2024 -
Exam 716: Microsoft Dynamics 365 Customization and Configuration
MicrosoftAug, 2020- Oct, 2024 -
MB-200 Microsoft Power Platform + Dynamics 365 Core
MicrosoftAug, 2020- Oct, 2024 -
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
MicrosoftSep, 2020- Oct, 2024 -
Certified Business Management Solutions Specialist for Microsoft Dynamics CRM
Microsoft -
ClickDimensions Certified
ClickDimensions -
Microsoft Certified Trainer
Microsoft -
Microsoft Certified for Sure Step Project Implementation
Microsoft
Experience
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enCloud9
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United States
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Business Consulting and Services
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1 - 100 Employee
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Experienced Microsoft Dynamics 365 Solution Consultant
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Sep 2010 - Present
Manage presales and manage post sales business analysis discovery, needs analysis, Functional Requirement Documentation (FRD), GAP analysis, solution selection, Functional Design Documentation (FDD), project management, design, customization, configuration, coordination of .NET development, coordination of data migration, User Acceptance Testing (UAT), training, solution delivery, and ongoing support and enhancements for Dynamics 365 Customer Engagement (Sales) as well as, for related apps and integration including Power Automate Flow developer. Show less
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EXECUTIVE STEPS LLC
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United States
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Business and Executive Consultant
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Jan 2009 - Present
Perform a wide array of Consulting Services for small to large businesses to maximize desired results through business process analysis, business process reengineering, business system enhancements, as well as, measurement and review of business specific KPIs. Perform a wide array of Consulting Services for small to large businesses to maximize desired results through business process analysis, business process reengineering, business system enhancements, as well as, measurement and review of business specific KPIs.
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Education Management Corporation
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United States
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Education Administration Programs
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1 - 100 Employee
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Business Analyst
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Aug 2012 - Oct 2013
Analyze EDMC division and department process flows and business requirements including data content and reporting. Design, Configure and implement Microsoft Dynamics CRM Solutions to enhance production and information to the user and stakeholders to meet requirements of analysis. Analyze EDMC division and department process flows and business requirements including data content and reporting. Design, Configure and implement Microsoft Dynamics CRM Solutions to enhance production and information to the user and stakeholders to meet requirements of analysis.
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Board of Director (Annual Position)
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Jun 2009 - Jun 2010
One of four founding Board Members to Oversee, review, and approve directional, strategical, and financial decisions of this New Secondary Charter School. Leading Edge Management assumed Board Positions after initial start-up year. One of four founding Board Members to Oversee, review, and approve directional, strategical, and financial decisions of this New Secondary Charter School. Leading Edge Management assumed Board Positions after initial start-up year.
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Chief Financial Officer
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2004 - 2009
The single source solution for managing construction site compliance of federal, state and local environmental laws. • Instrumental in growth, training, development, and management of a 70 employee, five state start-up Erosion Control/SWPPP Compliance company in the Housing/Commercial/ and Public Works Construction Industry. • Managed day to day operations of Accounting Staff, HR/Payroll Staff, IT Staff, and Branch Office Staff for optimized scheduling and billing, increased efficiency, and timely reporting for continuous growth. • Developed companywide infrastructure for processing, tracking, analyzing and reporting Cash, Accounts Receivable, Accounts Payable, Inventory, Purchasing, Scheduling, Billing, Revenue, Expenses, Payroll, Job-Costing, Safety, Net Profit. • Implemented Solomon/FRX Software System and industry specific customizations to provide internal controls and reporting at all locations to facilitate AIA Billings, Certified Payroll Processing, Job Costing, System Query Analysis, and Reporting of P/L. • Managed Multi-State Compliance for Federal, State, and Local Payroll Process, Withholding and Unemployment Taxes, Income Tax, Sales Tax, Worker Compensation, Business Liability Insurance, Auto Insurance, Davis-Bacon Wages Decisions, OSHA, Immigration Requirements including coordination of Software, Safety, Insurance, Legal, and CPA Consultants. Show less
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Controller/Cost Accounting Manager
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1994 - 2003
•Managed day to day operations of Accounting Staff, HR/Payroll Staff, and IT Staff responsible for multi-plant infrastructure for processing, tracking, analyzing and reporting of P/L, Accounts Receivable, Accounts Payable, Purchasing, Inventory, Billing, Revenue, Expenses, Payroll, Job-Costing, Safety, Net Profit, Corporate/Plant Budgeting, Forecasting, and Reporting. •Instrumental in post acquisition integration of two separate companies including inventory, staff, and product lines into existing plant operations. Coordinated implementation of customized financial ERP System, process flows, and internal controls into acquired plant which was not closed. •Selected by Parent Company’s ALCOA Executive Management to actively participate on the World Wide Corporate Cost Accounting Team for research, design, and set-up of process flow of Oracle ERP Software to be subsequently implemented in over 350 locations in over 30 countries worldwide requiring different applications of cost accounting methods and systems for packaging equipment, process production, rolled aluminum, smelting, etc. •Created/Documented Accounting Policies and Procedures in ISO Format/Streamlined Month End Closing Procedures to 6 hour closing to comply with Corporate Closing Mandate. Recommended, Designed, and Implemented procedures and processes for Average Cost System. * Implemented 100% participation in “Pay from Receipt” Program through process flows and education of vendor/supplier base and employees, thus eliminating administrative FTEs. • Designed and developed Information for Analysis and Reporting of Multiple Machine Shop Rates which were instrumental in “make vs. buy” decisions. •Actively participated in company leadership for Business Planning, Successful Union Negotiations, ALCOA Business Methods, Leadership Training, Financial Training, Multi-Location Audit Teams, ERP Implementation Team, World Wide Cost Accounting Team. Show less
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Education
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1992 - 1994
Regis University
MBA, Accounting -
1986 - 1990
Creighton University
BSBA, Accounting -
1982 - 1986
Broken Bow High School
Diploma, College Prep
Community
