Experience

Torrent Technologies

• United States
• Insurance
• 100 - 200 Employee

• Underwriter

  • Jul 2017 - Present



AIG

• United States
• Insurance
• 700 & Above Employee

• Claims Setup Tech

  • Aug 2008 - Aug 2016

  Responsible for processing new insurance claims in proprietary web-based system. Achievements include: ● Imprroved morale and team efficiency as a peer mentor. ● Contributed to customer retention by serving as the go-to contact for a large corporate client. ● Recognized by managers as the department's go-to researcher.

• Customer Service Representative

  • Feb 2004 - Aug 2008

  ● Planned, developed and delivered customer service training to team of 12+ customer service representatives. ● Developed trainer guides and reference materials that were used for individual development and peer-to-peer training. ● Mentored new and less experienced team members. ● Received Meritorious Service award for developing and delivering training.